We're stoked to host an ever-expanding wealth of knowledge on our Support site! That said, every now and then you might find yourself with a question that stumps that magenta magnifying glass. We've made some improvements to our site to help you search for answers and ask our T-Mobile Support Community!

 

Widgets and buttons and blogs, oh my!

The answers are out there! On the off chance that our Support document content doesn't do the trick, our amazing T-Mobile Support Community can help! We wanted to call out a change that we've been looking forward to for a while -- some improved Ask a question widgets and Create a discussion buttons that will make it easy for Support visitors to pose their queries and get answers.

 

Where can I find them?

The new widgets and buttons have a few different homes.

  • Main landing spaces, across the top of the screen on laptop/desktop and in a descending row on the Support homepage on mobile; Account, Coverage, Deals, Devices, and Plans & Services, now have Ask A Question boxes below the Helpful Topics listed on the landing page. Just look for this section:

AAQW.PNG

  • Discussion spaces, listed on the Community homepage, are now home to shiny new buttons right up top, just below the title for the section!

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  • No Blog is an island -- our blogs now include an invitation to create a discussion, too! We can't promise tropical drinks, but we're excited to hear your thoughts. Just click ask our community to create a discussion.

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How do I use them?

Just type your question into the open field in the Ask a question box and hit enter. We'll give you a few helpful suggestions, but if you still don't see what you're looking for, you'll be prompted with a link to ask on the corresponding discussion page! Clicking there will open a full discussion window with all the space your heart could possibly desire. Create a discussion buttons and the links below our blogs are even easier -- they take you straight to the blank discussion box. Ask an intricate question or a general one, and we'll do what we can to drum up an answer or advice for you! As you'll see, we're also pretty happy to talk about food, too.

 

What else is new?

Asking questions with ease isn't the only improvement on the roster for this Support update! Check out some other new and recent improvements in this blog generously written by a member of our multi-talented Development team: Support Update Notes - January 31, 2018. You can see more Support Update Notes and follow along with tons of changes we've made over the past year in our new and improved Blog Archive!

 

We're always looking for feedback on ways we can make the site better. Our team monitors the surveys our visitors are asked to take and we incorporate your suggestions whenever possible, so keep the ideas coming!

Support Update Notes

 

Overview

Release DateJanuary 31, 2018

 

Farewell, January. You were cold and snowy.


 

What's New

Header and breadcrumb updates!

  • We've made several updates to our header and breadcrumbs to help you get around more easily.

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  • The T-Mobile logo now links to our Support homepage.
  • Breadcrumbs have been condensed to a single item by default, with a dropdown to show the details when needed.
    • This was previously available for mobile users and has now been extended to desktop users!
  • "Ask a question" is now "Ask our community" in our navigation sub-header.

 

Support Community 2.0! Now super-charged!

  • Support Community has been refreshed, now much simpler for new users to start asking questions and getting involved.

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  • New, simple discussion lists!

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  • Easy to navigate help content for first-time users.

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  • Recent discussions are now featured on content pages!

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  • ...and help pages!

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Footer updates!

  • We've updated our social media list, and Jobs is now Careers.

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Developer Comments: A lot to take in? You're right! This is a huge update, and it's been a long time coming. We're hoping make it easier to ask a question and reply to other threads in the Support Community. We also want to take away some frustrations with the header and breadcrumb refresh. And footer updates. And a couple dozen bug fixes. It's been a busy few weeks.


 

Bug Fixes

Various bug fixes and improvements

  • Fixed issues with the Ask a Question segment
  • Fixed an issue where separate DIGITs spaces would show in search results in a confusing way
  • Fixed an issue with News & Updates blog historic posts not loading

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