Our team gets to talk with Phill daily and we think he's a pretty awesome dude, so we wanted to take some time for a proper introduction! We asked a few questions to illuminate this bearded phantom for the benefit of the Community. Since Phill usually spends his workday in meeting marathons, we hacked into his laptop while he dashed to the cafeteria and deleted all of his meeting invites so we could steal him away for some questions.
How long have you been with T-Mobile, and why did you want to join the team?
I've been with T-Mobile for over 12 years, which sounds nuts when I say it out loud. I started by doing tech support back when BlackBerry was king, and everybody wanted a Moto RAZR. The company has changed a lot (for the better!) in the last decade plus, but when I first came on board. I'd love to tell you that I joined up for altruistic reasons, but I was really looking at those sweet benefits and paid training, haha.
tl;dr: I was young and needed the dental.
When you started with T-Mobile, did you ever imagine that you'd be running the Support Community someday?
Not even a little bit! The Support Community didn't even exist when I first started at T-Mobile. Thankfully one of my best friends (who I met in new hire training, no less) became one of the first moderators way back when. I saw what he was doing, and knew that's where I wanted to go. The rest is history!
What's the best memory you've made while working at T-Mobile?
Whew. I've been here for so long, I'm starting to forget the early days at this point! Off the top of my head, I'd say that my days of working overnight tech support were what I remember the most fondly. The graveyard shifts were pretty low volume, and we got up to some antics that I dare not mention. One particular highlight was building a 1,400 piece LEGO Star Destroyer with my friend during a particularly slow evening.
Back when my whole life (and hairline) was full of promise, I joined the workforce as a busser in a seafood restaurant. I cleaned tables and hauled plates with the best of them, and usually was able to take home deliciously famous biscuits that were left over from the day as a bonus.
Have you ever had a nickname? If so, what is/was it?
I did only have one prominent nickname, which I've actually adopted as my handle/gamertag/avatar online, so It's a safely guarded secret. It also barely makes sense, but I've made my bed, and I must sleep in it, no matter how ridiculous that bed may be.
How long does it take you to get ready in the morning?
Hmmmm. I'd say 30 to 45 minutes. I'm bald, so I don't have to worry about hair care, but I do have to shave the damn thing, which can be time consuming. I also like to listen to podcasts and space out in a warm shower, so I could assuredly cut that time down significantly if I wanted to.
Do you collect anything?
I used to collect most nerdy things. Comics (Marvel, baby!), action figures, video games, but honestly I've pared back quite a bit in the last few years. I guess I still collect video games, but they're almost all digital at this point. Let's see *checks Steam profile* yeah, I think that counts, haha.
How would your friends describe you?
That's a tough question! I'd hope that they would say that I'm fun to be around, and generally upbeat. A huge nerd who is notoriously late to most events, and eats what he can catch.
If money was no object, what would you do all day?
Well, there's a trend here, at this point. My favorite thing is listening to podcasts and playing video games, simultaneously if the plot permits. I imagine that had I all the time and money needed, I'd travel to strange, exotic locations and play video games in them.
When does tmo_chris get his raise, and why will it be $50 more per hour?
Oh, what's that? I'm out of time? Shoot, and on the last question of all things. Well, I guess we can save this one for Get to Know Phil 2: Interview Boogaloo.