Support Update Notes - July 19, 2017

Overview

"I have had a most rare vision. I have had a dream, past the wit of man to say what dream it was." - William Shakespeare, A Midsummer Night's Dream regarding T-Mobile Support bug fixes, probably.

What's New

Ask-a-Question tiles added to Discussions pages

• NOTE: This needed a little extra attention and will be deploying in a hotfix overnight on Wednesday, July 19 to Thursday, July 20.
• Recently, we added new Ask-a-Question tiles to the bottom of our content spaces to help bridge the gap between help documentation and user discussion.
• We are now adding this functionality to all Discussions pages to continue to promote user discussion.

Developer Comments: We rolled out these fancy Ask-a-Question tiles (or, AAQ LCTs, if you want the o'fish lingo) a few weeks ago. We wanted to be careful about how wide we opened the faucet at first, and now that this has been live for a little while, we're opening the pipe a bit wider.

Bug Fixes

Various bug fixes and improvements

• Updated formerly incorrect copy on login page
• Fixed erroneous text intermittently showing in buttons within the Inbox
• Added new redirects to handle incoming links to obsolete content
• Fixed an issue with unwanted translation of a URL on the login page
• Fixed issues with incorrect links in the mobile site menu
• Removed "Message Us on My T-Mobile" when using a text editor
• Fixed an issue where the user reputation pop-up would display in the wrong location
• Fixed alignment issues in Your Content for iOS users
• Fixed an issue with clickable telephone numbers for mobile users in JUMP! claim documentation
• Fixed an issue with avatar showing in Troubleshooting
• Fixed an issue where Feature Phones was not properly redirecting to the Devices page
• Fixed mobile layout and alignment issues with heavily threaded discussions and staff signatures
• Fixed an issue with the next/previous video buttons on Community overlapping some page elements
• Fixed an issue where a previously started video would continue playing if the user skipped to the next one on Community

Developer Comments: Don't let the bulleted list fool you with its intentional brevity. This update has a plethora of improvements, fixes, and quality of life updates.

Known Issues

• When you try to send a private message to a user you are not follow (and is not following you), it does not fail with a clear error message.
  
• The "Message Us on My T-Mobile" hides correctly when the text entry is open. However, it still shows on thread replies incorrectly.

Developer Comments: These are a couple of small things we noticed following deployment, and we've logged them to be fixed. Expect fixes for these in the future!