Support Community Upgrade.jpgA while back, we teased you with information about our upcoming Support Community redesign. Well, it's about time to put our money where our mouth is. Our brand new Support Community site redesign will be live April 26th!


To say that we're giving the site a new coat of paint is an understatement. We've rethought the site structure itself, and rebuilt nearly every landing page from the ground up. So yeah, you could say we painted, but we tore down and rebuilt the walls first. Since we were knee-deep in HTML at that point, we took the opportunity to improve navigation, optimize our search engine, and reorganize our discussions spaces to boot. And that's just the tip of the iceberg, my friend.



So what's actually changing?

We're glad you asked.

  • Top-to-bottom redesign: New, more interesting and intuitive pages built to help you find everything you need.
  • Mobile optimization: Over half of our traffic comes from mobile, and we're finally giving those folks the site they deserve! Every single homepage, document, discussion, and blog will be fully mobile optimized, so no more awkward pinching and zooming. (Sorry it took so long!)
  • T-Mobile ID login: Ever wondered why you've got a separate login for and Us too! Thankfully, people much smarter than us have figured out a way to cross the streams without every molecule in your body exploding at the speed of light.
  • Gamification v.2, Magenta Boogaloo: In another long overdue move, we're going to be beefing up our on-site gamification by redoing all the ranks, adding new, interesting missions & badges, and incentivizing the game itself. Level up to earn cool site perks and actual, physical swag, to boot! We'll let you know more about the gamification relaunch soon, but if you're going "What's a gamifi-whatever?", don't worry, we've got you.
  • And more... We've got even more amazing stuff coming with the new site! Keep your eyes peeled to the Support Community when the new site goes live April 26th!



What else do you need to know?

First, all of our awesome content, and all of your awesome discussions will be waiting for you on the new site, safe and sound. Second, even our web wizards, in all their world-wide-wisdom can't just blink a new site into existence. We’ll be starting work and doing the heavy lifting overnight, but be prepared for some downtime. We’ll most likely have some read-only time periodically, but we'll do our best to keep it to a minimum so we can be up and running early on the 26th. After all, what's the point of building an incredible new support experience and not letting anybody in?


We'll see you there.