1 2 3 Previous Next

News & Updates

129 posts

It's the best news of the season: T-Mobile will offer the latest products from Apple, including iPhone 11 Pro and iPhone 11 Pro Max, a new pro line for iPhone, as well as the new dual-camera iPhone 11. T-Mobile will also offer Apple Watch Series 5 with Always-On Retina display and the new seventh-generation iPad.


iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max

Apple_iphone_11-rosette-family-lineup-091019.jpgiPhone 11 Pro and iPhone 11 Pro Max feature a new triple-camera system that provides a pro-level camera experience with an Ultra Wide, Wide and Telephoto camera, delivering huge improvements to low-light photography with Night mode and the highest quality video in a smartphone. The powerful Apple-designed A13 Bionic chip provides unparalleled performance for every task while enabling an unprecedented leap in battery life, with both the iPhone 11 Pro and the iPhone 11 Pro Max offering substantially extended daily battery life compared to their predecessors. The new Super Retina XDR in the 5.8-inch iPhone 11 Pro and 6.5-inch iPhone 11 Pro Max is the brightest and most advanced display ever in an iPhone. iPhone 11 Pro and iPhone 11 Pro Max come in four gorgeous finishes including a beautiful new midnight green.


iPhone 11 is powered by the A13 Bionic chip to perform the most demanding tasks with stamina, and is designed to withstand the elements with improved water resistance and the toughest glass on an iPhone yet. iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max all connect to T-Mobile's newest, most powerful LTE signal, 600 MHz. No signal goes further or is more reliable, meaning customers will get better coverage than before in rural areas and inside buildings. iPhone 11 comes in six new gorgeous colors including purple, green, yellow, black, white and PRODUCT(RED).


Apple Watch Series 5

Apple Watch Series 5 debuts an Always-On Retina display that never sleeps, so it’s easy to see the time and other important information, without raising or tapping the display. New location features, from a built-in compass to current elevation, help users better navigate their day.


Apple Watch Series 5 with cellular allows customers to stay connected, make calls and receive texts, while international emergency calling1 allows customers to call emergency services directly from Apple Watch in over 150 countries, even without iPhone nearby. And with watchOS 6, Apple Watch users are empowered to take charge of their health and fitness with new features like Cycle Tracking, the Noise app and Activity Trends.


Seventh-Generation iPad

The upgraded seventh-generation iPad brings more screen area to the most-popular, most affordable iPad, with a stunning 10.2-inch Retina display, support for the full-sized Smart Keyboard2 and Apple Pencil3, and the latest innovations including the fast A10 Fusion chip, advanced cameras and sensors, ease of use and great all-day battery life.4 Designed to be ultra-portable and durable, iPad weighs about one pound, and for the first time features an enclosure made from 100 percent recycled aluminum with the same strength, durability and beautiful finish as the aluminum in all Apple products.5


The new seventh-generation iPad is designed for iPadOS with powerful new capabilities and intuitive features, and comes in silver, space gray and gold finishes, with ultra-fast wireless performance and support for Gigabit-class LTE connectivity.


Get Yours

T-Mobile customers can pre-order iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max and Apple Watch Series 5 on Friday, September 13th beginning at 5am PT online, through the T-Mobile app and over the phone if you contact us, and starting at 8am local time in T-Mobile stores.

The new iPhone and the new Apple Watch Series 5 will be available in all T-Mobile stores on September 20th, and the new Apple iPad will be available at T-Mobile on September 30th. For complete pricing details, please visit www.t-mobile.com.


For more details on pricing and data plans, please visit www.t-mobile.com.

For more details on Apple products, please visit www.apple.com.


1 Cellular models only and not available in all areas.
2 Smart Keyboard sold separately.
3 The first-generation Apple Pencil sold separately.
4 Battery life depends on device settings, usage and other factors. Actual results may vary.
5 Recycled material claim applies to the enclosure and is based on auditing done by UL LLC.

The air is full of the scent of freshly cracked textbooks and pencil shavings, and the level of excitement for the first day of school is rivaled only by the excitement for the last day of school. Or maybe field trip day -- who doesn't love a field trip?


b2school.pngHere in the Support Community, we're full of back-to-school spirit, and it's not just because of the awesome deals and exciting new devices always popping up this this time of year! Maybe it's because T-Mobile's Changemaker Challenge is ramping up, and we're getting stoked about being inspired by young people. Maybe it's because we watched our stellar @T-Mobile team #ClearTheLists for a few dozen teachers last week. Maybe we're just really over the heat?


Whatever the reason, we love this season, and we want to share that love with you -- so please share your best school memories with us!


It doesn’t necessarily have to be a "Back to School" memory – we're looking for any memory related to school. If you’re a parent, tell us who cried more -- you or the kiddo -- when you dropped them off at school for the first time. Were you an All Star QB who made the winning TD in the last game of the season? Do you still think about a life-changing favorite teacher? Did Kafka blow your mind... or did you blow up the Chem Lab?!


Tell us! Up for grabs, we have one Magenta-fied "Back to School" kit to award. The Support Community Manager team will review each story shared and select our favorite to win.


Here’s how it works:


Starting today, 8/28/2019, through 9/6/2019, post your favorite school memory in the comment section below. This story can be about anything related to school, from preschool to grad school.


How to play:

  1. Post your favorite school memory in the comments on this thread.
  2. Come back to the thread 9/9/2019 to see if you’re the winner! We'll also contact the winner via Private Message -- so make sure you check your Support inbox!



  2. Open to 18+ in US/DC/PR.
  3. We must receive your school memory post on this thread by 11:59:59 PM PST 9/6/2019 to qualify. Limit one submission per person.
  4. Keep the memory family friendly. We were all kids once – and some of us are still young at heart.
  5. Full list of official rules can be found here.

Updates: Hurricane Dorian

Posted by tmo_marissa Aug 27, 2019

Update: September 6, 2019

We are continuing to monitor Hurricane Dorian as makes its way up the Eastern seaboard.


We have seen limited local interruptions in South Carolina, North Carolina and Virginia but our teams remain ready to respond as needed and are working to restore our network where conditions allow.


T-Mobile is also continuing to offer a Text-to-Give option to customers who would like to donate $10 to the American Red Cross to support disaster relief efforts in the US and Bahamas. To participate, text DORIAN to 90999. The donation will be charged to your next carrier bill. Message & data rates may apply.



September 5, 2019

We are assessing the impact of the rainfall and flooding caused by Hurricane Dorian’s landfall in the continental US.


We can confirm that T-Mobile’s network held up very well in Florida. In the Carolinas, we are seeing some local interruptions and will work to get our teams on the ground to assist just as soon as it is safe.



September 4, 2019

To help customers in the Bahamas affected by devastating impacts of Hurricane Dorian who do not have an unlimited plan, T-Mobile will be waiving roaming fees for voice, text, and data beginning August 30th through September 14th.


We’re also making it free to call and text from the United States to the Bahamas through September 14th. We will continue to assess the needs of our customers in other locations as the storm progresses.



September 2, 2019

As Hurricane Dorian continues on its path toward Florida, Georgia, and the Carolinas we are continuing our work to ensure our employees, stores and facilities in those potentially impacted areas are well prepared for the storm conditions.


T-Mobile is also now supporting ‘Text to Give’ to help those affected by Hurricane Dorian. To donate $10 to the American Red Cross, text DORIAN to 90999. The donation will be charged to your next carrier bill. Message & data rates may apply. More information can be found at: http://www.mobilegiving.org/terms-and-conditions/



September 1, 2019

T-Mobile is preparing our teams for Hurricane Dorian’s landfall in the continental US - over the coming days, some T-Mobile and Metro by T-Mobile stores in affected areas may be closed or open with revised hours.


If you’d like to visit a store, please call us first (dial 611 from your T-Mobile or Metro by T-Mobile handset or 1-800-937-8997) to check the status of your local store.


If you are in an area that could potentially be impacted, we encourage you to charge devices and backup power packs now while power is intact. Please follow any evacuation orders that may be issued by local authorities.



August 30, 2019

T-Mobile teams continue to keep a close eye on Hurricane Dorian as it makes its way toward possible landfall in Florida early next week.


Our teams are preparing equipment in north, central and southern Florida to make sure we are able to quickly mobilize as needed after the storm.


Staying connected is important and our customers on Magenta, T-Mobile One, or Simple Choice plans always have unlimited talk, text, and data. Metro by T-Mobile customers also have unlimited talk and text on all plans.


We will continue to update as new information comes to hand, and our CTO Neville Ray will provide updates on our network status on Twitter: @NevilleRay.


Important information on the situation at a local level is also available via the following channels:

  • Download the FEMA App to receive real-time alerts from the National Weather Service, locate open emergency shelters and community recovery centers, and get additional preparedness information.


August 28, 2019

Tropical Storm Dorian has been upgraded to hurricane status, with hurricane conditions possible in Puerto Rico and the risk of storm surge and hurricane-strength winds along the Florida east coast on Monday.


We are monitoring the situation very closely and hope everyone in the region stays safe over the coming days.


T-Mobile teams are ready to respond in both locations and we have a range of recovery equipment and supplies on hand including generators, network recovery equipment and community response trucks, should they be needed in the aftermath of the storm.


T-Mobile stores in Puerto Rico are closed today and it is possible that some will remain closed tomorrow, depending on conditions. If you are a T-Mobile or Metro by T-Mobile customer and you need assistance with your account or service, call 611 from your handset and we will be happy to help. Non T-Mobile customers who are interested in finding out more about our services can call 1-800-TMOBILE.


We understand how important it is for customers to stay connected in times like these and remind customers on Magenta, T-Mobile One, or Simple Choice plans that they always have unlimited talk, text, and data. Metro by T-Mobile customers also have unlimited talk and text on all plans.


More information on how T-Mobile prepares for storms like Hurricane Dorian, including helpful tips to help you stay connected, is available in our newsroom: https://www.t-mobile.com/news/t-mobile-and-metro-by-t-mobile-prepare-for-2019-hurricane-season.



August 27, 2019

T-Mobile is tracking Tropical Storm Dorian, which is currently forecast to bring heavy storms and possible hurricane conditions to Puerto Rico and the Caribbean region in the coming days.


ChrisJeep.jpgWe understand that staying connected in moments like this is crucial to our customers, so we are working closely with the National Hurricane Center to keep an eye on the storm. Our teams are preparing so they are ready to respond in the aftermath of the storm. We also recommend that our customers in these areas take steps now to prepare themselves for the storm’s potential impact:


  • Connect with local authorities’ social networks such as Facebook and Twitter to stay up-to-date on new developments before, during and after a disaster.
  • Make sure your phone supports Wireless Emergency Alerts and that you have enabled notifications on your device. Visit www.t-mobile.com/wea for details on how to set up alerts on T-Mobile and Metro by T-Mobile devices.
  • Set up Wi-Fi calling on your phone. For Apple phones, go to Settings > Phone > Wi-Fi Calling. For Android phones, go to Settings > More Connection Settings > Wi-Fi Calling.
  • Have charging cables handy and consider investing in a charging device like an external battery that doesn’t need a power outlet.
  • Update your contact numbers for family, friends and emergency services. Make sure they’re saved in a couple of places or devices.
  • If you’re planning to evacuate, let your family and friends know your evacuation plan, where you’re going and how to reach you.


Above all, stay safe and take care of those around you who need support!

More information on how T-Mobile prepares for events like Tropical Storm Dorian is available in our Newsroom.

According to a recent Gallup survey, there’s been a steep decline over the past decade in the number of daily commuters driving themselves to work.

With more people turning to alternatives like ride shares and ever-increasing mass transit options, your smartphone has gone from merely dependable to totally indispensable. Here are a handful of ways your devices can help you make the most of your commute -- find the full list here!


GoingMobileImproveYourCommute.pngStay up-to-date on current events

News happens every day, at every moment – and your commute is the perfect time to catch up. Want to scroll your way down the rail line? Get news highlights on social media or furiously attack a feed. Rather rest your eyes? Pop on a newsy podcast or dial up your favorite radio station app.


Catch up with a friend

Haven’t been great about keeping up with certain pals? Use your commute to place a catch-up call, chat with them through text or DM, or even send a quick email to just let them know they're on your mind – research shows it will make you both happier.


Create a to-do list

Organize your day (and night) as you commute. What are your priorities? What can wait? This will help you evaluate your daily goals, putting you in the right mindset to tackle your tasks with more efficiency. Use your smartphone’s voice memo or notes apps, or one of the many specific to-do list apps available for download.


Take a breather

Simply take more time for yourself. Destress, let your mind wander and self-reflect. Take advantage of the Zen-inducing resources available on your smartphone … or take time to do nothing but gaze out the window. The world is a beautiful place, and you’re right in the middle of it. If inspiration strikes you, maybe even snap a FOMO-inducing photo!


Find the rest of these awesome tips in our T-Mobile Newsroom, and check out more T-Mobile Stories here!

Who wants more productivity, more screen, and more battery life than before? Good news: the Samsung Galaxy Note10 and Galaxy Note10+ are available for pre-order tonight at T-Mobile.


Note10Note10Plus.pngHey, Intrepid Galaxy Explorers!

The new Samsung Galaxy Note10 and Galaxy Note10+ will be available for pre-order starting tonight!


With the Note10 and Note10+ come with supernova-sized bigger and better specs than ever before, and these superphones tap into all of T-Mobile’s Advanced LTE goodness, like 4X4 MIMO, carrier aggregation and 256 QAM (tech-speak for “warp speed”).


To go along with all that fast, both devices also light up the Un-carrier’s 600 MHz Extended Range LTE spectrum to give customers an even better network experience. Extended Range LTE travels twice as far from the tower and is four times better in buildings than mid-band spectrum, so it can provide better coverage in rural areas, hard-to-reach places and deep inside buildings.


How to Choose?!

If you want a bigger screen, more cameras and a bigger battery, check out the Note10+. You’ll get a 6.8” Cinematic Infinity display, four rear-facing cameras as well as a 4300 mAh battery.


But both the Note10 and Note10+ include an upgraded S Pen that you can use to remotely snap photos, easily convert writing to text and draw beautiful illustrations. And both come with an ultrasonic fingerprint sensor and Wireless PowerShare with 25W faster charging capabilities.

Get a first look -- check out this awesome Unboxing!




Get Yours

The Galaxy Note10 and Note10+ are available in Aura Glow, Aura White and Aura Black with 256GB of memory, and you can pick up the Aura Black Note10+ model with 512GB. You can get your hands on the new Samsung Galaxy Note10 and Galaxy Note10+ on August 23rd, but for those of you anxious to get your order in, pre-orders start TONIGHT, August 7th at 6:01 PM ET/9:01 PM PT. You can pre-order at T-Mobile retail stores, online, through the T-Mobile app and over the phone if you contact us.

Now here's a reason to do the Pam Shuffle: with hardcover copies of #SlowCookerSundayLeadership, Life and Slow Cooking with CEO and Chef, John Legere nearly sold out, T-Mobile is able to make a donation of $1 million to Feeding America to help the organization's fight to end hunger in this country, Legere announced on his #SlowCookerSunday show.



SlowCookerSunday.png"Feeding America is an incredible organization and I'm proud to champion their mission to ensure that all Americans have access to something everyone deserves—healthy, nutritious food," said Legere.


According to Feeding America's Chief Development Officer Andy Wilson, the gift will help the organization aid an astounding 10 million men, women and children facing hunger. Here, Wilson explains how this -- and any! -- donation helps Feeding America fight this truly good fight.



How exactly does a $1 million donation impact people in need through Feeding America?


Hunger is an issue that impacts every county in the country. Forty million people, including more than 12 million children, may not know where they will find their next meal. Because of Feeding America's strategic partnerships to rescue food, this gift of $1 million helps to provide 10 million meals* for children, families and seniors in need.


Unlike, say, buying groceries at a store at everyday sticker prices, Feeding America works directly with major manufacturers, retailers and other partners across the country to secure safe, healthy food that would otherwise go to waste—up to 72 billion pounds of food is wasted in America each year. Every dollar donated to Feeding America helps secure and distribute at least 12 pounds of food. With an average meal, excluding water, weighing in at about 1.2 pounds of food, according to the USDA, we're able to feed 10 people for every dollar. Kind of astonishing -- but true!


Needless to say, we are tremendously grateful for T-Mobile's commitment in helping to fight hunger and bringing national attention to this critical issue. We can't stress how thankful we are to have partners in John Legere and T-Mobile who engaged customers, employees and the public at large through campaigns, in-store activations and the cookbook itself.


A million dollars is a lot of money, clearly. How important is it for people to donate on a smaller level, and how can the average person pitch in and make a difference?


Everyone has a role to play in ending hunger, whether that's making a donation, volunteering time at a local food bank, or using your voice on social media to spread the word. The Feeding America nationwide network of 200 food banks and 60,000 meal programs includes soup kitchens, schools and food pantries. Food banks rely on donors and volunteers to carry out their day-to-day operations. It's easy to support right in your community to help your neighbors in need. Feeding America has tons of resources for helping you find your food bank and learning how you can take action.


Feeding America


Read T-Mobile's full interview with Wilson and snag the recipe for his favorite selection from the #SlowCookerSunday Cookbook, Thai Chicken Soup!


Check out details from today's news in our T-Mobile Newsroom, and to learn more about T-Mobile’s corporate social responsibility programs and the many ways the Un-carrier gives back every day, visit T-Mobile.com.

Customers deserve incredible care, so we're thrilled to announce that T-Mobile is at the top yet again, receiving the highest score from J.D. Power for U.S. Full-Service Wireless Customer Care – a full 41 points higher than the industry average!


Four score!

JDP.pngJ.D. Power today announced that T-Mobile has received the highest score in the J.D. Power 2019 U.S. Wireless Customer Care Full-Service Study—Volume 2—for the fourth time in a row! And Metro by T-Mobile also ranked highly, placing second, in their respective Non-Contract Full-Service segment for Overall Customer Care. This is T-Mobile's second time delivering a record-breaking score (breaking its own record!) and marks the 18th time T-Mobile ranks highest among full-service providers. The Un-carrier has topped the rankings more than any other wireless provider in the history of the study. And that means Un-carrier customers WIN. Again…and again…and again. And again.


One year ago, T-Mobile completely reinvented customer care with the launch of Team of Experts nationwide, and it's no surprise that the Un-carrier delivers an unprecedented level of customer delight that's absolutely unmatched among Full Service wireless providers. T-Mobile Team of Experts puts customers first with a dedicated team to answer their call or message with no bots, no bouncing and no BS.

And customers love Team of Experts. T-Mobile posted all-time record-low postpaid churn of 0.78% in Q2…that means more Un-carrier customers know a good thing when they've got it and are staying with magenta.


The J.D. Power results show a clear customer affinity for the T-Mobile care experience, whether it be on the phone, in-store, via online chat or easily navigating self-serve options. And while self-service options like the T-Mobile App and MyTMobile.com make life easier, T-Mobile Team of Experts got high marks for being knowledgeable, courteous, clear in their communication and quick to resolve customer issues.


For more information about T-Mobile and the  J.D. Power 2019 U.S. Wireless Customer Care Full-Service Study -- Volume 2, read the full release in our T-Mobile Newsroom, and please visit www.jdpower.com/business/ratings/industry/telecom.



Want to meet some of the rock stars who make our Team of Experts sing?

The Un-carrier now has you covered by land, by air and by sea! T-Mobile is the first major wireless provider to light up the Gulf of Mexico with LTE, connecting offshore workers, vessels and critical infrastructure in an area larger than the state of Florida.


Connectivity has long been limited or non-existent in this heavily traveled area of the Gulf, and this more than 60,000 square mile expansion of T-Mobile’s nationwide LTE network lays the foundation for 5G in the Gulf of Mexico.


Staying Connected

GulfLTEFull.jpgPeople and businesses in the Gulf of Mexico need to stay connected, so T-Mobile's announced it's the first major wireless provider to launch LTE coverage in the Gulf of Mexico, changing the game for offshore businesses and consumers alike.


Working with RigNet, Inc., a global provider of secure, intelligent networking solutions, T-Mobile now covers more than 60,000 square miles of the Gulf – an area larger than the state of Florida (U.S. Census Bureau). This brings far-reaching LTE coverage to the offshore workers, oil and gas platforms, recreational and commercial vessels and critical infrastructure in the area.


This new LTE coverage, which leverages T-Mobile's 600 MHz and RigNet's 700 MHz spectrum, provides a significantly enhanced experience for customers using RigNet's current Gulf of Mexico digital microwave infrastructure. And this isn't just for smartphones -- it enables businesses to connect critical infrastructure with Internet of Things (IoT) technology and monitor remote equipment in real time for increased productivity and safety. All this new coverage means better connectivity for Un-carrier customers.


5G Ready or BUST!

T-Mobile used 5G-ready equipment to light up LTE in the Gulf, so offshore consumers and businesses will have access to the next generation of wireless technology in the future. 5G promises to bring faster wireless speeds to help move massive amounts of data, lower latency for ultra-responsive networks, decade-long battery life for IoT applications and the ability to support exponentially more connections per cell site.


The Un-carrier has more than tripled its LTE network since 2014 and today covers 99% of Americans – that's 326 million people! Beyond its new coverage in the Gulf of Mexico, T-Mobile has expanded its LTE network footprint by nearly 190,000 square miles since the beginning of 2018.


T-Mobile continues to aggressively deploy 600 MHz Extended Range LTE to give customers even more coverage and capacity. Extended Range LTE travels twice as far from the tower and is four times better in buildings than mid-band spectrum, so it can provide better coverage in hard to reach places: inside buildings, along interstate highways and in rural areas. The Un-carrier has deployed Extended Range LTE with 600 MHz across 1.2 million square miles of the U.S., meaning customers in nearly 6,600 cities and towns in 46 states and Puerto Rico are already enjoying the coverage and capacity boost.


To find more information on T-Mobile's network, go to T-Mobile.com/coverage.

We're always up for a little holiday celebration -- and it doesn't particularly matter how big or small that holiday might be. But this week offers a holiday that we definitely can't miss - Get to Know Your Customers Day!


We Are Customer Obsessed

Get to Know Your Customers Day rolls around on the third Thursday of every quarter, which means this Thursday, July 18th, is the perfect time for us to get to know YOU! Getting to know our customers is something we've felt pretty strongly about for some time, and that passion has led to some rad wireless industry changes over the past few years. Which changes, you ask?


This wireless revolution kicked off simply enough: imagining wireless without overages, without limits, and without contracts. From signature services like Music Freedom to a new approach to international travel with Simple Global, we've been rolling out customer-inspired changes for years, all the way to the introduction of Team of Experts. In fact, you can explore the entire Un-carrier history here: Un-carrier History | Un-carrier Moves.


Suffice to say we figured it was only right to take advantage of this opportunity to get to know some more about you.


Let Us Get to Know YOU

Have a minute to introduce yourself? Visit this thread and let us know a few things!


1. Where are you from?
2. What do you use your phone for most?
3. What's your favorite Un-carrier move?

4. What's your fantasy Un-carrier move?


We'd love to have you chime in and give us the chance to get to know you better!

What can't your phone do for you? Here's how one entrepreneur relies on his mobile device for all of his on-the-go career demands.


As Andrew Ross Rowe explained to our T-Mobile Newsroom team, the world is his office.


The founder and owner of Mega Megapixel, a New York-based video production company, Andrew specializes in making documentary pieces, news segments and buzzy commercials for clients as diverse as Dell, BuzzFeed and Walmart. But of all his gear, he swears that his mobile device is the one piece of equipment that truly keeps his enterprise buzzing. From location scouting to mobile banking, Andrew shares, in his own words, how he makes the most of his smartphone -- so you can, too.



“It sounds obvious, but text messaging and email are key communications tools for anyone running a small business, and especially for me when I’m needing to quickly connect with my staff across a large set. Using my phone’s timer and alarm settings when I’m in the middle of a production also helps keep everyone on track and makes sure we accomplish everything on the schedule for that day. For days where we have a shoot with multiple locations, I also rely heavily on my phone’s maps functions to make sure we don’t get stuck in any traffic and that everyone arrives on time.”



“Using my phone to sign talent releases and location agreements is great, especially because no one—least of all me!—wants to lug a stack of paper with them. I can also use my phone in conjunction with my tablet to set up an emergency teleprompter while I’m out in the field. It helps actors deliver their lines and the mobile setup keeps costs down and is always helpful to have on hand.”



“One thing that may be somewhat unique to my business is using my phone in scouting and framing scenes before any crew even get there. I use the camera to take pictures of locations so I can visually explain to my director of photography the kind of movements I’d like to see in our video. I can send them constant updates from the road so they’ll know exactly what we need to make our shoots happen. That has saved my life a million times.”



“I also love the voice recorder function, so that I can take notes during all our pre-production meetings. That way, I have all of my client’s requests in one place without needing to use a laptop or computer, and I can always meet their spec in full detail.”



“After shoots, I use my mobile banking apps to send invoices to all my clients. I also use them to see if I’ve been paid or not, and to send reminders to my clients that their payments are due. Once those come in, I can pay my vendors—and myself—through my phone. The quicker I can pay, the happier the people I work with are. That’s always a notification everyone loves to get!”



Looking for more tips on how to use your device for your business needs? Check out New Travel Trend: Welcome to the World of Bleisure Travel, and find more stories featuring device tips, life tips and the future of mobile here.


Tropical Storm Barry

Posted by tmo_marissa Jul 13, 2019

Tropical Storm Barry made landfall on Saturday morning. The T-Mobile emergency response teams are standing by ready to help our customers and the community in the New Orleans and Baton Rouge metro areas.


T-Mobile teams mobilized a range of recovery equipment and supplies close to the regions expected to be most affected. These include generators, network recovery equipment and community response trucks with the ability to provide wi-fi coverage, charging stations and essentials for affected residents.


Please note, T-Mobile and Metro by T-Mobile stores in the Louisiana evacuation zones will be closed today, Saturday, July 13th.


If you are a T-Mobile or Metro by T-Mobile customer and you need assistance with your account or service, call 611 from your handset and we will be happy to help. Non T-Mobile customers who are interested in finding out more about our services can call 1-800-TMOBILE.


We understand how important it is for customers to stay connected in times like these and remind customers on T-Mobile One or Simple Choice plans that they always have unlimited talk, text, and data. Metro by T-Mobile customers also have unlimited talk and text on all plans.


More Information

Hey, baseball fans of all ages -- tonight's the night! T-Mobile is donating at least a quarter million dollars to Little League® Baseball and Softball at the T-Mobile Home Run Derby. Home runs at the Derby will drive the total higher…$1K per home run and $5K per home run with a magenta ball during bonus time. And whether in Cleveland or at home, T-Mobile packs on the fun for all fans!


Big Love for Little League®

TMO_HomeRunDerby.jpgWe've got big league love for Little League® teams. T-Mobile is the Official Wireless Provider of Major League Baseball, and we're going BIG by donating at least $250K to Little League Baseball and Softball at this year's T-Mobile Home Run Derby. $250K goes a loooong way to help more kids play America's game…and that means a better connection to community, hard work and sportsmanship.


MLB players can drive the total higher with every dinger, as the Un-carrier will donate an extra $1K per home run and $5K per magenta bonus ball home run – which could be more than $450K if players hit even as many regulation home runs as they did last year! Funds raised will help make local Little League programs more accessible for kids and families around the country through equipment grants and financial assistance to help make youth participation more affordable. This comes on top of the $100K T-Mobile and CEO John Legere donated in April to support local leagues rebuilding in Puerto Rico.


Connecting Fans In and Out of Cleveland

At the ballpark or at home, T-Mobile brought all fans closer to the game they love with special access to All-Star Week events in Cleveland -- read more about all the All-Star Week love in our T-Mobile Newsroom!


We're especially excited to see what's happening at the Home Run Derby Participant Magenta Lounges, two on-field lounges that will bring fans up close and personal with the game at the T-Mobile Home Run Derby. Follow @TMobile on Twitter and Instagram to scope out Little Leaguers® interviewing MLB All-Stars, get an inside peek behind the scenes of America's game and more, and stay tuned for donation totals. Root toot toot for those home runs!

It's a dream come true for early adopters who want to try the very latest. The Samsung Galaxy S10 5G is now available at the Un-carrier, allowing customers to boost T-Mobile’s advanced LTE network with 5G in parts of six city centers.


The Samsung Galaxy S10 5G

The Galaxy S10 5G is a supercharged device that levels up the incredible features of the recently launched Galaxy S10 lineup. It has the largest Galaxy screen yet with a 6.7-inch Dynamic AMOLED display, a pro-grade camera system with six lenses and 3D Depth Sensing technology, a massive 4,500 mAh battery and Wireless PowerShare.


This newest Samsung Galaxy taps into LTE and 5G in millimeter wave (mmWave) high-band spectrum simultaneously, boosting the capabilities of the Un-carrier’s network in parts of six urban areas (Atlanta, Cleveland, Dallas, Las Vegas, Los Angeles and New York). Where customers don’t get a 5G signal, the device still lights up all the capabilities of T-Mobile’s advanced nationwide LTE network -- 4X4 MIMO, LAA and carrier aggregation -- and taps into Extended Range LTE for even more coverage and capacity.


To support the new smartphone, T-Mobile is pioneering a technology first with Multi-band Dual Connectivity across the Un-carrier’s entire 5G network, aggregating 5G in the millimeter wave band and LTE. That means customers can supplement an already blazing-fast LTE experience with 5G using mmWave spectrum for even better speeds. And to ensure customers know where they can access faster 5G speeds, we've published a millimeter wave coverage map for each city.


The Samsung Galaxy S10 5G is available in select stores in Atlanta, Cleveland, Dallas, Las Vegas, Los Angeles and New York. Check availability here!


Read the full announcement on our T-Mobile Newsroom.
For more information on T-Mobile’s 5G network and coverage maps, visit: www.t-mobile.com/coverage/our-first-5g-coverage-maps.
For more information on the Samsung Galaxy S10 5G, visit: www.t-mobile.com/devices/samsung-galaxy-s10-5g.




T-Mobile’s connected car solution, SyncUP DRIVE, now has new features like real-time tracking when you need roadside assistance, a gas station locator and a new dashboard with all you need to know about your car’s health and more -- all at no extra cost. For anyone who drives and wants to make their car smarter, this update takes some of the pain out of car maintenance.


ConnectedCar.pngStreet Smart

Just in time for your summer road trips, T-Mobile has launched major upgrades to its all-in-one connected car solution, SyncUP DRIVE™, with more features and a refreshed app. Now, SyncUP DRIVE customers can request and track their included Allstate® Roadside Assistance in real-time through the app just like you would a rideshare, easily see gas prices and nearby stations, and get an improved overview of vehicle diagnostics.


What is SyncUP DRIVE? It’s a connected car solution compatible with most vehicles on the road today, and it helps you understand your car better and keep you and your family safer on the road. With these updates, your SyncUP DRIVE app gets a whole new look, making it easier than ever to navigate, AND it gets a whole new set of features that help you:

  • Track your roadside assistance in real-time: Request roadside assistance from the new app and track your tow truck in real-time – just like your favorite ride-sharing app but for 24/7 assistance for lockouts, jumps, tire changes and more.
  • Be gas-savvy: Save time and money at the pump – the new app displays gas prices and nearby locations.
  • Monitor your car’s needs at a glance: New dashboard gives you an overview of your car’s health with color-coded icons to help you prioritize what needs your attention first, whether it’s your gas tank, engine or battery – and gives you other helpful insights.
  • Go paperless: Your new virtual glovebox can store a digital copy of your insurance, registration and maintenance records so you’ll have it all at the ready, when you need them.
  • Stay better connected: With the recent hardware update, SyncUP DRIVE is 600 MHz capable, giving you better coverage than before in rural areas and structures like parking garages.


SyncUP DRIVE also turns your car into a mobile hotspot with in-vehicle Wi-Fi, helps you to pinpoint the location of your vehicles – super helpful for parents of teen drivers or if you forgot where you parked – and analyzes driving behavior, offering tips to save on wear and tear. Because SyncUP DRIVE plugs into your car’s OBD-II on-board diagnostics port (standard on most cars built after 1996), you’ll finally have some insight on what’s happening when that dreaded, vague ‘check engine’ light pops on. And you can manage it all through the new and improved app on iOS and Android – available for all new and existing SyncUP DRIVE customers.


T-Mobile’s SyncUP DRIVE is available in select T-Mobile stores across the nation. Find more details (read: images!) about the upgraded app experience in our T-Mobile Newsroom, and for more information about SyncUP DRIVE and to check vehicle compatibility, visit https://www.t-mobile.com/offers/syncup. For more information on Roadside Assistance from Allstate, go here.



Limited time offer; subject to change. SyncUP DRIVE: Plus tax. If you cancel service, remaining balance at full price becomes due.Capable smartphone, app, compatible vehicle, and qualifying service required. GPS signal required for vehicle tracking; coverage not available in some areas. Credit approval, deposit, and $25 SIM starter kit may be required. AutoPay pricing for lines 1-8 on account; without AutoPay $5 more, may not be reflected on first bill. Roadside Assistance: Provided by Allstate Motor Club. Qualifying plan and enrollment required. Service limits apply, contact Allstate or click here for details.

This one's gonna be a HIT with baseball fans... For the first time ever, T-Mobile customers can score exclusive deals on tickets for select regular season MLB games for all 30 Clubs – yep, that’s every team! – through T-Mobile Tuesdays.


Starting tomorrow, June 18th, ticket offers for the first 10 Clubs – the Arizona Diamondbacks, Cleveland Indians, Detroit Tigers, Los Angeles Angels, Philadelphia Phillies, Pittsburgh Pirates, San Diego Padres, San Francisco Giants, Seattle Mariners and Texas Rangers – will be available for one week in the T-Mobile Tuesdays app.



To get your tickets, simply open the T-Mobile Tuesdays app on your smartphone or go online to save your offer. Then, copy the offer code and hit “Redeem” to choose from a list of available ticket deals, which vary by Club. Act fast, these deals are available while supplies last! Be sure to paste in the offer code upon checkout to score your exclusive deal. Once you’ve got your ticket, grab your mitt and head to the park! Offers for the remaining Clubs will be unlocked monthly throughout the remainder of the 2019 MLB regular season.


As the Official Wireless Sponsor of MLB, T-Mobile has already given customers free MLB.TV, and now, the Un-carrier piles on even more perks with exclusive ticket deals! With T-Mobile’s Magenta plan, customers get the industry’s best unlimited plan with taxes and fees included, unlimited hotspot with 3GB high-speed data per month, Netflix on Us for families, the best customer care in wireless with a dedicated Team of Experts, and free scam protection options to fight robocalls. Customers also score weekly free stuff and discounts from T-Mobile Tuesdays along with industry-leading travel benefits.




Manage your T-Mobile account

Use the T-Mobile App or your My T-Mobile account

Contact us

We're here to help