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Roam if you want to, roam around the world! But do us a favor—leave the roaming fees at home.


Being the Uncarrier means not tying you down with a contract, and not tying you down to the United States! Wi-Fi Calling allows you to connect to a local wireless network to cut out the middle man, and save you a ton of dollars, rupees, pesos, or whatever else you might be spending while you trot around the world.


Using Wi-Fi Calling while you adventure across the globe, you can:

  • Receive calls from anywhere, for no charge.
  • Call back home to anyone in the US from anywhere in the world, for free.
  • And more! See Wi-Fi Calling FAQs for a complete breakdown.


Sound too good to be true? It's real, we promise. So just remember that if you're planning a getaway, make sure you visit the 802.11 before you leave the 90210.



Need help getting started with Wi-Fi Calling?



Want more great Wi-Fi Calling setup and help videos? Find 'em here: Wi-Fi Calling setup videos.


How @mentions work

Posted by tmo_phillip May 30, 2014

What exactly is an @mention?


We're glad you asked! While the @ or "at sign" has seen a bit of a renaissance lately due to everyone's favorite 140 character or less social media service, it has actually been around for quite some time. Here in the Support Community, we're even making use of this little guy, although you might not know it yet!


Placing an @mention of another Support Community user not only lets them know you're talking to them, but also creates a link to their profile page! They're super easy to use, and handy as all get out. You can even use @mentions to create quick links back to content you've recently viewed, like so! Word Association




How can I get in on the @ction?

Just follow these simple steps to start slinging @mentions in the Support Community:


  1. In a question or discussion, type the @ symbol and start typing someone's name.
  2. An auto-complete box will help you complete the person's name.
  3. You'll see their name next to a message icon like this: tmo_phillip.
  4. Finish typing the rest of your question or discussion, and post!
  5. Whoever you mention will now be notified, depending on their preferences.

T-Mobile set to retire myFaves in June

On June 30, we're retiring myFaves.


myFaves, a service launched in 2006, offered unlimited calling to your Fave 5 contacts. Select handsets even had the Fave 5 interface, which made it easy to contact those closest to you.


With our Simple Choice™ Plan, you now get unlimited calling to all numbers, not just myFaves contacts. The number of customers using myFaves has drastically gone down in the last few years. Therefore, we decided to retire the myFaves service at the end of June.


Still have questions? Read on!


  • Will I be charged to call myFaves contacts?
    T-Mobile has already put a stop to overages! If your plan has limited minutes, messages, and data, you won't be charged overage fees.
  • What happens to the myFaves interface on my phone?
    After the service is retired, the interface will be removed from your phone the next time you turn your phone off. When you turn it back on, the myFaves interface will permanently be removed.
  • Can I still update myFaves contacts through June 30?
    You may notice a message of "pending" on your screen when trying to update your myFaves contacts. The interface no longer accept updates and is being removed from your phone on June 30.
  • Is there anything I can do to get the myFaves interface back on my phone?
    We're glad you liked the interface! Unfortunately, the interface will be removed permanently on June 30.
  • Can I still access myFaves on My T-Mobile?
    myFaves will not be accessible on My T-Mobile.

If you're one of the few T-Mobile customers who still hasn't made the move over to our Simple Choice Plan, and you remain on your current older plan, soon you'll no longer have access to talk and text while roaming in Mexico.


On May 1, the Mexico Text & Talk Roaming feature will be removed from all accounts. But, wait! What does that mean? Maybe you're thinking to yourself: Hey, I'm on one of the older rate plans. I travel to Mexico often. What will I do now?


Well, we have a rate plan for you!


With T-Mobile's Simple Choice Plan, you can still stay in touch with family and friends when you travel in Mexico or elsewhere outside the United States. Simple Choice includes unlimited text and data in more than 100 countries at no extra charge.


Read more about our International services and how we make it easier for you to stay connected no matter where you go. Plus, you can use our International Roaming tool to look up roaming in a specific country, including country calling codes, rates, and network specifications.


Limited time offer; subject to change. Not all features available on all devices. Unlimited talk & text features for direct communications between 2 people.  Simple Choice: At participating locations. Credit approval, deposit and $10 SIM starter kit may be required. If you switch plans you may be bound by existing term (including early termination provisions) and/or charged an up to $200 fee. Simple Choice International Service: See www.t-mobile.com for included destinations (subject to change at T-Mobile's discretion). Qualifying postpaid Simple Choice plan and capable device required. Texts over Wi-Fi are $.20 each (no charge for Wi-Fi calls or texts to US). Coverage not available in some areas. Standard speeds approx. 128 Kbps. Not for extended international use; you must reside in the U.S. and primary usage must occur on our U.S. network. See brochures and Terms and Conditions (including arbitration provision) at www.T-Mobile.com for additional information.

Why cell phone signal fluctuates

Ever wonder why signal bars on your phone go up and then down when you haven't moved?


Signal fluctuation happens with every wireless network and may occur due to several factors:


  • Weather
  • Radio interference
  • Phone software
  • Tower proximity


Phones also some times switch from one tower to another tower without changing location. When this switch occurs, you may notice a change in signal bars on your phone.


Tips to limit signal fluctuation:


  • If you move to another room, or closer to a window, the signal strength may increase and limit fluctuation.
  • If your device supports Wi-Fi Calling and you have Wi-Fi in your home, we encourage you to use this service as a solution.

Tips to prevent phone theft

Posted by tmo_joshua Dec 15, 2013

We know how important it is to protect your investment. Your phone's security features offer the best protection. Once you turn on your phone’s PIN or security code, only someone who knows the code can access your phone. For information on setting up a PIN or lock code, check out our device tutorials—just find and click on your phone to get started.


Tips to prevent phone theft

Here are some other options to consider:


Hello, everyone!


We're pleased to announce that starting today, you will be able to register and log in to the T-Mobile Support Community using your login information from some of your favorite sites, such as Yahoo, Facebook, and more! Also, if you are already a registered member, have no fear, because you do not need to re-register using the social login.




Having to create a separate login for every site you visit can be a hassle, and we know that. This is exactly why we've added this new functionality to offer a fast, easy, and secure way for you to log in to our Support Community using the same login that you use everyday on your social site of choice.


You can find all the information you need to get going with the new social login here: About social login.


See you in the Support Community!



Our New Look!

Posted by tmo_jonathan Aug 1, 2013

Greetings, Support Community!


You may have noticed a new look for us! T-Mobile.com has rolled out a fresh, new look to match our new Un-Carrier way of handling things! We really hope you enjoy it.


Along with the new look, we've redesigned our Support homepage. We want to get the most relevant content to those looking for help right off the bat, and this new homepage will help with that! Screen shot 2013-08-01 at 10.28.38 PM.png

We continuously work to improve our Support experience. This is just the beginning of our effort to get your the answers you need more quickly than ever before!


Thanks for reading, everyone! Have a great rest of the week and weekend!

Jonathan, T-Mobile Support Administrator and Designer

Community Tip of the Day

Posted by tmo_kellie Jul 25, 2013

We are ecstatic to see all of the awesome badges popping up everywhere! You guys are already rocking out and we love it!


As our new point system started everyone over at bronze level 1, we want to make sure you all know how to identify our super knowledgeable Pillars of the Community and T-Mobile Staff. All you have to do is simply hover over any profile picture to see someone's ‘Me in Three’ section. This is where they should have their awesome Pillar badge or T-Mobile staff badge displayed.




How to add badges to your own 'Me in Three' section:

1) Click on your profile picture

2) Go to the Reputation Tab

3) Place your cursor on the badges displayed to activate the 'Me in Three' pop-up

4) Drag the badges of your choosing into your 'Me in Three' space

5) You are done, but know you are much cooler now for doing this!


Still a bit confused on how you can complete missions to earn points and badges? Check out our handy Missions and Badges FAQ.


New to the Community? Welcome! Complete your Getting Started Tutorial then dive in, join the fun, and start moving up the ranks!

We have always envisioned our Community as a place not only to find answers, but a place for T-Mobile customers and fans to connect and have fun.


In April, we rolled out a new design in an effort to simplify our community support experience for our customers. With that phase completed, we are excited to announce another great enhancement coming to the Community.


As of next week, you will not only be able to earn points for actions you perform in the community, you will receive really cool and unique badges too! (Check out a few below)



These badges can be earned by completing top secret missions that consist of doing things (such as asking and answering questions) you are already doing. The more you participate, the more cool badges you will earn, and the higher you will climb on the leaderboards!

Already a member? Great! Your previous points will automatically be converted into a one-time limited edition Legacy Badge that new users will never be able to get.

Not a member yet? No worries, join now so you don’t miss out on any of the fun!


What's next? Stay tuned here for more information once the exciting new changes are rolled out next week!

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