You finally made that switch to T-Mobile. You signed up at a local store and walked out completely activated. You were even able to save some money by finding an iPhone online at a reasonable price. For the first five months you've been enjoying your T-Mobile experience … and then disaster! Suddenly, you can't make calls. You can't send texts. What the heck’s going on?!
There’s a chance that your phone might be blocked. Many mobile carriers participate in blocking programs, sometimes referred to as IMEI blocking, to help reduce fraud. When a phone is blocked, it cannot use services* on networks that participate in the blocking program.
If your phone is blocked, please contact T-Mobile Customer Service. Make sure you call from a phone other than the one that is blocked. You'll also need your IMEI. If you're not sure what the phone's model number is, simply dial *#06# to display the IMEI.
*If you're using a T-Mobile phone that is blocked, you'll still be able to use emergency services by dialing 911.