Nepal has been devastated by earthquakes recently, and our deepest sympathies go out to all those affected by this tragedy. If you have family or friends there, we can’t imagine what it’s like for you as you attempt to contact them during this crisis.
With the continued relief and rescue efforts going on, T-Mobile wants to help you stay connected. That’s why we’re allowing free calls and texts to Nepal from April 25 through May 31, 2015. The free voice and text services are available to T-Mobile customers on our Pay in Advance (prepaid) and monthly (postpaid) plans. If you're currently in Nepal, we recommend you restart your phone right away to receive free data.
For more information, visit the T-Mobile Newsroom and read the press release. You can also check out these frequently asked questions:
Why is T-Mobile doing this?
We want to help out those in need. In the past, we did something similar in response to other global disasters, such as the tsunami in Japan and the typhoon in the Philippines.
Will I still be charged for data?
We’re temporarily adding Nepal to our Simple Global country list, so Simple Choice™ Plan customers with Simple Global will have data roaming at no extra charge in the country. If you want high-speed data, it's still available as a paid add-on, as it’s in all Simple Global countries.Learn more about Simple Global.
How long will this free service last?
We’re currently offering this until May 31. But, we'll continue to monitor the situation in Nepal as the week’s progress.
Does this apply to calling from any country to Nepal?
Yes. We're waiving charges for calling and texting to this country code from anywhere in the world for eligible customers.
What if I don't have international calling?
What we're doing here is designed to help people who have family and friends in Nepal or who are travelling there. It’s likely they'll have a plan with international calling already. Most plans already include the ability to call globally. If you're on a plan without global calling—such as the Simple Choice Plan with No Credit Check—you would need to set up international calling in order to be able to call Nepal. You can do so at absolutely no cost by migrating to Simple Choice, or you can add international talk for $10 for one month.
Are you doing anything to improve the cellular infrastructure in the country? What good is this if people can't get through?
At the moment, we're trying to do what we can to make it easier for our customers to connect with family and friends in Nepal during this difficult time.
Is there a way I can help Nepal?
Yes. To support the disaster relief efforts in Nepal, you can text-to-donate through one of the following charity organizations:
Save the Children: Text NEPAL to 20222 to donate $10