Have you noticed all the commercials from the other guys about whose network is more advanced (or advanced-er) than the others? With only a minute time slot, how can you really know what makes a network more advanced? What does all this have to do with you? Sure you’ll hear all the acronyms, but what does it all mean, for crying out loud? Well, before you get go all "Hulk Smash!" from confusion, let’s take a breath and go over how T-Mobile’s LTE Advanced is a step above the rest.
Other than T-Mobile changing the wireless industry itself, our LTE Advanced has 2 major parts propelling our network ahead of the rest. First, we’ve rolled out 4x4 MIMO. No, 4x4 MIMO isn’t the name a cute little toy truck. 4x4 MIMO (multiple input, multiple output) doubles the paths between your phone and the cell site. The second part of this dynamic duo of network upgrades is 256 QAM (quadrature amplitude modulation). I know, that kind of sounds like something you’ll find on the U.S.S Enterprise.
Okay, okay, enough with the ridiculous acronyms and Star Trek references. Let’s get to the meat ‘n potatoes of this thing. With 4x4 MIMO, twice as many paths can result in doubling your speeds! 256 QAM helps increase the number of bits of data downloaded through the network. In addition to the increased download speeds, upload speeds increase too with 64 QAM. What makes this even sweeter is this tech can be used together to create an awesome network experience. Our Galaxy S7 and S7 Edge are ready to take advantage of this awesome new tech and we'll be rolling out more supported phones in the future!
These features are ready right now for you to use! See, T-Mobile's been enhancing our network with these changes since October of last year. If you're in any of the 319 cities we've reached already and you have an S7 os S7 Edge, you're ready to go. There's no set up or complicated configuration required. You just connect to our network, fasten your seat belt, and enjoy up to double the data speeds!
Have you ever visited the Support Community and thought to yourself: "This place could really use some work."? Well, first of all that hurts our feelings, and you're off the the list to get our famous fruitcake this holiday season. But if you're one of the folks that loves Support, you're in for a real treat because we're in the process of redesigning to make the site more intuitive, flashy, and just plain better all-around. Included (and this is a big one) with the site update comes... mobile optimization! That's right, you are now going to be able to visit our site from your mobile device without having to pinch-to-zoom just to get around. Took us long enough, eh?
If right about now you're thinking, "That sounds like a lot of work!", you don't know the half of it. The truth is that we're committed to making this site for you, the user, and we welcome (and rely on) any feedback you've got for us. So, how are we going to get all this done? Well, our original plan involved several hamsters, plenty of caffeine, and some high-end PCs, but that didn't end up going anywhere so we came up with a new one. Check it out:
In the beginning... there were like, a million discussion spaces. Have a Samsung Galaxy S6? We've got a space for that. How about an S6 Edge? Got a space for that one too! Are you the last surviving Motorola RAZR user? Well, we actually didn't have a space for that, but you get the idea. To make the Support Community a better, easier to use place, Phase 1 of our redesign condensed our discussion pages down to broader categories. Now those folks with the S6 and S6 edge can talk to each other in the luxurious Galaxy Series space! This will ultimately lead to increased discussion, fewer duplicate posts, and more eyes on your questions, which will hopefully get them answered faster! The best part is that you can still start discussions just like you always have, so no extra legwork for you (just us). That guy with the RAZR is still on his own though. It's a lonely world out there, RAZR guy. We send our love (and maybe our fruitcake).
Phase 2 is a crazy, all-out hybrid of top-rate web development and mystical, dark incantation that shall not be repeated here. Our ace team of developer/sorcerers are hard at work redesigning every piece of the Support Community, from the document templates to the little, tiny button you click to get to our Instagram. This process will ultimately bring a shiny, new website that will be easy on the eye, better to navigate, and (gasp) mobile responsive! Either that or it will summon an unspeakable horror from the depths of the seas. Either way, it will be exciting, that's for sure!
This one is pretty self-explanatory, but we'll go over it anyway. At some point in the near-future (soon™) we'll unleash our beautiful new Support Community for everyone to use! But a good site's work is never done, so rest assured that we'll be leaning heavily on you, our dear users, to help us improve even further.
If you have been with T-Mobile for a long time, then you may remember a little something called MobileLife. It came pre-loaded on almost every phone that we sold wayyyy back in the day. In the early days of smartphones, this widget served as a quick access point for a feed of news, sports, weather, entertainment, and financial updates.
At the time, MobileLife was basically the best thing since sliced bread, all those features in one place for the first time! Well, look how far we have come. With the advent of home screen weather widgets that tell you if it is going to rain within the next 5 minutes and the plethora of update feeds/notifications that are just built-in to the devices straight out of the box, it was time to say farewell to MobileLife in 2014. It served an additional function for many early-adopters of smartphone technology, though, as a backup point for contacts. For any hanging on to sturdy equipment over the years past, switching to a new device without the MobileLife feature might be a little disorienting.
Not to worry – today’s equipment line-up offers to sync your contacts for you with very little effort. Devices currently on the market easily back up contacts to your Google account for Android fans, iCloud for Apple aficionados, and Outlook for Windows devotees. When you reset your equipment or switch to a new device, you’ll simply log in with the same cloud or account information and your contacts will move right over with you, kinda like sorcery. To be sure you’re following all necessary steps to keep every solitary digit of your friends and family’s numbers (not to mention your favorite take-out joint), simply visit the Contact page in the How Tos for your device where you will find step by step instructions.
What if you switch platforms, you ask? No problem – you can hop operating systems without losing your contacts (safer than hopping a train). We’ve got you covered moving either direction between Android and Apple iOS with our T-Mobile Content Transfer App, and additional online help is available for moving from Windows to Android or Apple, or the other way around!
The holiday season has just come to a close, and one of the hottest gifts this year is the new iPhone! If you were lucky enough to receive a shiny new iPhone, you might be feeling a bit overwhelmed but there is no need to panic. We've got some pro tips to help you get started, and maybe even master some high-end features.
As a new iPhone user, iPhone Tips will be a life saver. Tips comes preloaded on your iPhone and to access it, just tap on the little light bulb app on your home screen. The Tips app is full of helpful little tricks to improve your experience with commonly used apps like iMessage, and even your camera.
Ever lost your phone and wish you had a way to see where you left it? Ever just forgot your phone at home and wished there was a way you could see your contact list to get a number you need? iCloud is the answer to your woes and so much more!
Now that you got your new phone, you are most likely wondering how you are going to get your Candy Crush fix or how you are going to let all your Instagram followers know what you ate for dinner. The iOS App Store is going to be your one-stop-shop for everything from games to applications to help with productivity. Check out the App Store and trick out your iPhone with all the most popular apps and games!
Cell phones ring. Whose phone's smarter?
Playing games, where's my charger?
We're changing the game,
T-Mobile's our name.
The other guys will never understand.
Whether your new bundle of electronic joy was delivered by Santa or Chad, your local UPS guy, chances are good you'll need some help setting up that brand new phone.
Frosty the snowman will ask you if you're married, but he won't help you move your photos from your old phone to your new one. Bust out the eggnog (just not too much...) and read about all the ways good girls and boys can set up their brand new Android or iPhone.
It’s that time of year where everything you read starts with the phrase “it’s that time of year”! Whether you or someone in your family is preparing to build a bespoke tofurkey, stuff a turducken, or narrowly escape setting the garage on fire with a poorly planned deep frying experiment – everywhere, everyone is getting ready to be scolded about having their phone out at the table.
If you have an incredible new camera powerhouse like the LG V20, a tried and true social media photo machine like the latest iOS release, or anything in between – you can actually use your phone for more than taking photos of the feast table this holiday season. For a novel take on ways to integrate your mobile device with the holiday season, we suggest you break from the tryptophan craziness of your IG feed and download the StoryCorps app.
For those of you not ritually podcasting your way through your commute (more on that in a blog to come), StoryCorps is a 13 year old nonprofit that does just what it sounds like – records stories. To preserve humanity’s legacy, build a bridge of connections between people across the globe, and “pass wisdom from one generation to the next”, StoryCorps has been recording folks in permanent recording stations and mobile units and archiving their interviews in the American Folklife Center at the Library of Congress for over a decade. Their app, which is a few years old now, allows you to record your very own StoryCorps interviews without making an appointment or traveling to one of these recording stations.
Apple App Store
Google Play Store
We’d love to hear more about your holidays! Keep an eye on our upcoming holiday edition of the Community Showcase to let us know how it went! Hope you & yours have an awesome time!
Since Pokémon Go launched July 6th, the mobile game has skyrocketed to the top of the app charts, already attracting a record-setting 21 million daily users in the U.S. alone and qualifying as a certifiable global phenomenon. The app is so huge, that starting July 19th as part of T-Mobile Tuesdays, T-Mobile will even be giving unlimited data on Pokémon Go, so it won’t touch your high-speed data—for a full year!
Before you get out there and catch ‘em all, here are some tips to stay safe and keep your battery going strong.
No, we don't mean making sure you've got a highest CP pocket monster ready to go. Remember, the revive items don't work on you, so be careful out there!
Okay, so you're ready to set off on an all-day safari. You've stocked up and psyched yourself up to be out there for hours, but will your trusty phone make it? We've got some tips that will help you maximize your battery, and catching potential.
Pokémon and Pokémon character names are trademarks of Nintendo. T-Mobile is not an associate, affiliate, or licensee of Pokémon/Niantic. We’re just big fans.
OK, everybody knows by now we've got the best Customer Care in the industry. That's because when it comes to what you need from your phone, we refuse to stop listening.
But maybe you care more about your family's needs. We've got that covered, too. Take a look at what we can do for the fam.
Find out which kid (or, ahem, adult) is using up all the data and minutes you're paying for. You don’t have to go far. In just a few taps you can check your family’s usage with the new T-Mobile app.
Multitasking on the computer? Log in to My T-Mobile and check usage on all lines on your account. You'll need to be the primary account holder to do this, by the way.
Is someone downloading too many videos or at the wrong time, like when there’s homework to do? Maybe it’s time to put a few limits on what family members can do on their phones by setting Family Allowances online. You can even get alerts when allowances are being reached.
Here is what you can restrict:
When on vacation, keep in mind that calls, messages and downloads made while roaming off T-Mobile's network cannot be managed through Family Allowances.
Don't know where your teenagers are? Postpaid customers can keep track of their family's whereabouts using the FamilyWhere app. With this app you can:
Need another reason to use the app? You can sign up for a free 30-day trial.
Want to keep your family away from adult content? No problem. You can block web page content. Sign up for the free T-Mobile Web Guard service and start feeling better about what your family is viewing.
OK, the word is out: T-Mobile is the fastest nationwide 4G LTE network. Well, guess what else got a lot faster too? The new T-Mobile app! Whether you're on the go or just don't want to get up from the couch, you can manage your T-Mobile account with just a few taps.
Postpaid customers can use the app to do any of the following:
To run the new T-Mobile app, you'll need the following:
Select your device's store to install the new T-Mobile app.
Still have questions? Learn more about how to use the T-Mobile app.
And we can prove it! You may have heard that according to J.D. Power our Customer Care is the best among the wireless carriers. Why? Because no matter what your preference, we’ve got a way to help you without the hassle of calling us up—and faster than you can say "Un-carrier".
Sometimes you need to get a more detailed look at your bill, or you want to find out which joker is using all the data on your plan. Head over to My T-Mobile and see what else you can do—and all without talking to anyone:
The T-Mobile’s app allows you to do almost anything that you can do over the phone or on our T-Mobile support sites. Which is great if you aren't near your computer or don't want to get up from the couch just to check your usage.
And if you like that idea, go here to install it.
Here's what you can do on the app:
Maybe you're the type of person who likes to read and figure out stuff on your own. Great! Visit our Support site and type in your question about phone troubleshooting, new plans you're considering, phone features, and much more.
Getting help by contacting us on social is super-fast. Our great T-Force folks will answer almost instantly. Pick your favorite site and tap away!
What's great about discussion groups is that you can tap into the thousands of customers and experts to ask questions and get answers. Call it an organized social network of experts and fellow customers who are experts in their own devices.
So where are these trusted customers and experts? Just join the community.
Of course you can call us. We'd love to hear from you! After all, our Customer Care was rated number one last year by J.D. Power.
See for yourself? Find the number here.
Don't want to talk on the phone? The next best thing to calling us is chatting with us. A chat session is like instant messaging. You'll chat with one of our experts and get the problem fixed now by our award-winning experts on the other side of the chat windows.
Sometimes, you just want to talk to someone face-to-face or feel the phone in your hands before you purchase it. No problem! Find a store near you.
The other guys force you to guess how much data you’ll need to share. Then they turn around and gouge you, just because you guessed wrong and went over your shared data bucket. But not at T-Mobile!
On November 15, we’re doubling our data buckets—no overages or sharing required! Plus, when everyone on your plan adds more high-speed data, you’ll be able to save up to $15/line on the additional data with the new Family Match plans. That’s 4x more data than ATT and Verizon for the same price. And, for a limited time, you get the 4th line at no additional charge!
Plus, with Binge On™, some of the most popular streaming services—such as Netflix, Hulu, HBO, Sling, ESPN, Showtime, and Starz—stream at no additional charge without using up your data. And, we optimize how all streamed video displays on your device so your high-speed data can last up to 3x longer. Video streams at DVD quality (480p+) with Binge On. You may disable Binge On at any time, but you'll lose Binge On benefits.
All our current plans and data features will be grandfathered on November 15 to make way for our new Simple Choice™ plan lineup. Our customers will have all the same great Simple Choice plan benefits that they get with the old Simple Choice plan, but now there will be new data options.
Family Match: Families can now get a discount on data with our new Family Match plans when all lines meet the minimum data requirements.
Twice the data: All new Simple Choice customers now get twice the included data—that's 2 GB for every line.
Add more data: If you want to add more data, you can choose between 6 or 10 GB of high-speed data or get Unlimited high-speed data on your smartphone on our network with 14, 18, or 22 GB of Smartphone Mobile HotSpot.
Stash data: With the new Simple Choice 6 GB and 10 GB plans, you can now stash up to 20 GB of data.
If you're looking to get the most out of your data when streaming video, T-Mobile now has Binge On which lets your high-speed data last up to 3x longer.
Before you know it, you'll be binge watching so many of your favorite TV shows and movies that you might want to think about signing up with Binge Watchers Anonymous. While there, you can get your meme-bership card and leave your best binge-watching story on our 24-hour help line. And you never know—the best stories may be featured in an upcoming T-Mobile commercial. Visit http://bingewatchersanonymous.org/ today.
For more information, go to the FAQs below:
You can also join the discussion in the T-Mobile Support Community.
Does the Support Community feel a little friendlier lately? Have you noticed a little more goofing around in the Magenta Lounge than usual? Or maybe you're seeing less of a deluge of "36 hour" messages around? Heck, maybe the community just feels a little more, you know, communal? All of this (and much, much more) is all thanks to our brand new Community Managers: Lauren and MC!
Please join me in giving these two a warm welcome as they lend us their expertise to engage users and work to clean up the mean streets of the internet. Learn a little bit more about @tmo_lauren and @tmo_mike_c here, and make sure you say hello when you see them out on the Support Community!
You may have recently received an SMS reminding you to complete the installation of your Cellspot Router. We've got some great information on this page that will show you the benefits of the CellSpot Router, a video setup tutorial, and even information on returning the router if it isn't for you.
What's so great about your Cellspot Wi-Fi Router? For starters, it’s like having a personal T-Mobile tower in your home, delivering maximum in home coverage. You’ll enjoy:
When you’re ready to take your coverage to the next level, follow the instructions in the setup video to complete your installation. If you need this video in Spanish, click here.
Still not sure if the CellSpot Router is for you? It’s easy to return the device by following these simple steps. Please be aware that if you ever wish to cancel service and don't return the router, there will be a $99 non-return fee. To avoid this fee, it’s best to return the device now if you do not plan to use it.
If you need any additional help or info, be sure to check out the Wi-Fi CellSpot Router support page or contact us.
This device may access an unsecured Wi-Fi network which could impact your data security. See T-Mobile.com for details and restrictions including important 9-1-1 and security limitations. Property of T-Mobile USA, Inc. Not For Resale. Damage fee may apply. Qualifying wireless service, compatible phone & broadband Internet connection required for Wi-Fi Calling. May require plan change. All data, messaging and other services billed according to your regular rate plan and other pricing.
You finally made that switch to T-Mobile. You signed up at a local store and walked out completely activated. You were even able to save some money by finding an iPhone online at a reasonable price. For the first five months you've been enjoying your T-Mobile experience … and then disaster! Suddenly, you can't make calls. You can't send texts. What the heck’s going on?!
There’s a chance that your phone might be blocked. Many mobile carriers participate in blocking programs, sometimes referred to as IMEI blocking, to help reduce fraud. When a phone is blocked, it cannot use services* on networks that participate in the blocking program.
If you plan on purchasing a new device from a third party, we recommend you perform an IMEI status check. It's free and only takes a few seconds. Most importantly, you'll know if your phone is blocked before you buy it. Learn what an IMEI is and perform an IMEI status-check now.
If your phone is blocked, please contact T-Mobile Customer Service. Make sure you call from a phone other than the one that is blocked. You'll also need your IMEI. If you're not sure what the phone's model number is, simply dial *#06# to display the IMEI.
*If you're using a T-Mobile phone that is blocked, you'll still be able to use emergency services by dialing 911.
Update (10/30/2015): We're currently experiencing waves of random spam attacks so all of the below will apply. We'll try to make the experience as painless as possible but there may be higher than normal posting delays. As mentioned below, if your question is urgent you can always check out our Contact Us page for more direct channels for assistance.
Spam. The scourge of your inbox. Everyone, and every website has to deal with it! Websites even set up defenses to hold back the ever present danger of foreign princes and little blue capsules.
We're one of those sites that are always working hard behind the scenes to battle the spammers and keep them from posting in our Support Community, but every now and then they get crafty. When this happens we make sure to scoop these posts out as soon as we can, but you might have noticed some spam out there recently. Due to this, we've temporarily changed a few things until we can get our spam-blasting auto defense turrets online. Thanks for bearing with us while we clean up the mean streets of the Support Community, and as a rule, just don't send anyone your bank account number.
You may have noticed that some of your questions and replies aren't posting immediately. Or, if you are brand new to our community (welcome, by the way! It's not like this all the time, we promise) you might see your new registration showing as pending. This is to help us cut down on the spam posts until we're back to normal. We apologize for the inconvenience this can cause while you're looking to hang out with other T-Mobile customers and get their help, but it is only temporary.
If you're out there posting away and you see a big ol' heap of spam creeping out there, help us out by reporting it! Just click this little button to send the offending post off to e-prison.
If you need more urgent assistance with your account or need to contact someone at T-Mobile please contact us! Even if you don't feel like picking up the phone, we've got plenty of options available to get you some help.