Since Pokémon Go launched July 6th, the mobile game has skyrocketed to the top of the app charts, already attracting a record-setting 21 million daily users in the U.S. alone and qualifying as a certifiable global phenomenon. The app is so huge, that starting July 19th as part of T-Mobile Tuesdays, T-Mobile will even be giving unlimited data on Pokémon Go, so it won’t touch your high-speed data—for a full year!
Before you get out there and catch ‘em all, here are some tips to stay safe and keep your battery going strong.
No, we don't mean making sure you've got a highest CP pocket monster ready to go. Remember, the revive items don't work on you, so be careful out there!
Okay, so you're ready to set off on an all-day safari. You've stocked up and psyched yourself up to be out there for hours, but will your trusty phone make it? We've got some tips that will help you maximize your battery, and catching potential.
Pokémon and Pokémon character names are trademarks of Nintendo. T-Mobile is not an associate, affiliate, or licensee of Pokémon/Niantic. We’re just big fans.
OK, everybody knows by now we've got the best Customer Care in the industry. That's because when it comes to what you need from your phone, we refuse to stop listening.
But maybe you care more about your family's needs. We've got that covered, too. Take a look at what we can do for the fam.
Find out which kid (or, ahem, adult) is using up all the data and minutes you're paying for. You don’t have to go far. In just a few taps you can check your family’s usage with the new T-Mobile app.
Multitasking on the computer? Log in to My T-Mobile and check usage on all lines on your account. You'll need to be the primary account holder to do this, by the way.
Is someone downloading too many videos or at the wrong time, like when there’s homework to do? Maybe it’s time to put a few limits on what family members can do on their phones by setting Family Allowances online. You can even get alerts when allowances are being reached.
Here is what you can restrict:
When on vacation, keep in mind that calls, messages and downloads made while roaming off T-Mobile's network cannot be managed through Family Allowances.
Don't know where your teenagers are? Postpaid customers can keep track of their family's whereabouts using the FamilyWhere app. With this app you can:
Need another reason to use the app? You can sign up for a free 30-day trial.
Want to keep your family away from adult content? No problem. You can block web page content. Sign up for the free T-Mobile Web Guard service and start feeling better about what your family is viewing.
OK, the word is out: T-Mobile is the fastest nationwide 4G LTE network. Well, guess what else got a lot faster too? The new T-Mobile app! Whether you're on the go or just don't want to get up from the couch, you can manage your T-Mobile account with just a few taps.
Postpaid customers can use the app to do any of the following:
To run the new T-Mobile app, you'll need the following:
Select your device's store to install the new T-Mobile app.
Still have questions? Learn more about how to use the T-Mobile app.
And we can prove it! You may have heard that according to J.D. Power our Customer Care is the best among the wireless carriers. Why? Because no matter what your preference, we’ve got a way to help you without the hassle of calling us up—and faster than you can say "Un-carrier".
Sometimes you need to get a more detailed look at your bill, or you want to find out which joker is using all the data on your plan. Head over to My T-Mobile and see what else you can do—and all without talking to anyone:
The T-Mobile’s app allows you to do almost anything that you can do over the phone or on our T-Mobile support sites. Which is great if you aren't near your computer or don't want to get up from the couch just to check your usage.
And if you like that idea, go here to install it.
Here's what you can do on the app:
Maybe you're the type of person who likes to read and figure out stuff on your own. Great! Visit our Support site and type in your question about phone troubleshooting, new plans you're considering, phone features, and much more.
Getting help by contacting us on social is super-fast. Our great T-Force folks will answer almost instantly. Pick your favorite site and tap away!
What's great about discussion groups is that you can tap into the thousands of customers and experts to ask questions and get answers. Call it an organized social network of experts and fellow customers who are experts in their own devices.
So where are these trusted customers and experts? Just join the community.
Of course you can call us. We'd love to hear from you! After all, our Customer Care was rated number one last year by J.D. Power.
See for yourself? Find the number here.
Don't want to talk on the phone? The next best thing to calling us is chatting with us. A chat session is like instant messaging. You'll chat with one of our experts and get the problem fixed now by our award-winning experts on the other side of the chat windows.
Sometimes, you just want to talk to someone face-to-face or feel the phone in your hands before you purchase it. No problem! Find a store near you.
The other guys force you to guess how much data you’ll need to share. Then they turn around and gouge you, just because you guessed wrong and went over your shared data bucket. But not at T-Mobile!
On November 15, we’re doubling our data buckets—no overages or sharing required! Plus, when everyone on your plan adds more high-speed data, you’ll be able to save up to $15/line on the additional data with the new Family Match plans. That’s 4x more data than ATT and Verizon for the same price. And, for a limited time, you get the 4th line at no additional charge!
Plus, with Binge On™, some of the most popular streaming services—such as Netflix, Hulu, HBO, Sling, ESPN, Showtime, and Starz—stream at no additional charge without using up your data. And, we optimize how all streamed video displays on your device so your high-speed data can last up to 3x longer. Video streams at DVD quality (480p+) with Binge On. You may disable Binge On at any time, but you'll lose Binge On benefits.
All our current plans and data features will be grandfathered on November 15 to make way for our new Simple Choice™ plan lineup. Our customers will have all the same great Simple Choice plan benefits that they get with the old Simple Choice plan, but now there will be new data options.
Family Match: Families can now get a discount on data with our new Family Match plans when all lines meet the minimum data requirements.
Twice the data: All new Simple Choice customers now get twice the included data—that's 2 GB for every line.
Add more data: If you want to add more data, you can choose between 6 or 10 GB of high-speed data or get Unlimited high-speed data on your smartphone on our network with 14, 18, or 22 GB of Smartphone Mobile HotSpot.
Stash data: With the new Simple Choice 6 GB and 10 GB plans, you can now stash up to 20 GB of data.
If you're looking to get the most out of your data when streaming video, T-Mobile now has Binge On which lets your high-speed data last up to 3x longer.
Before you know it, you'll be binge watching so many of your favorite TV shows and movies that you might want to think about signing up with Binge Watchers Anonymous. While there, you can get your meme-bership card and leave your best binge-watching story on our 24-hour help line. And you never know—the best stories may be featured in an upcoming T-Mobile commercial. Visit http://bingewatchersanonymous.org/ today.
For more information, go to the FAQs below:
You can also join the discussion in the T-Mobile Support Community.
Does the Support Community feel a little friendlier lately? Have you noticed a little more goofing around in the Magenta Lounge than usual? Or maybe you're seeing less of a deluge of "36 hour" messages around? Heck, maybe the community just feels a little more, you know, communal? All of this (and much, much more) is all thanks to our brand new Community Managers: Lauren and MC!
Please join me in giving these two a warm welcome as they lend us their expertise to engage users and work to clean up the mean streets of the internet. Learn a little bit more about @tmo_lauren and @tmo_mike_c here, and make sure you say hello when you see them out on the Support Community!
You may have recently received an SMS reminding you to complete the installation of your Cellspot Router. We've got some great information on this page that will show you the benefits of the CellSpot Router, a video setup tutorial, and even information on returning the router if it isn't for you.
What's so great about your Cellspot Wi-Fi Router? For starters, it’s like having a personal T-Mobile tower in your home, delivering maximum in home coverage. You’ll enjoy:
When you’re ready to take your coverage to the next level, follow the instructions in the setup video to complete your installation. If you need this video in Spanish, click here.
Still not sure if the CellSpot Router is for you? It’s easy to return the device by following these simple steps. Please be aware that if you ever wish to cancel service and don't return the router, there will be a $99 non-return fee. To avoid this fee, it’s best to return the device now if you do not plan to use it.
If you need any additional help or info, be sure to check out the Wi-Fi CellSpot Router support page or contact us.
This device may access an unsecured Wi-Fi network which could impact your data security. See T-Mobile.com for details and restrictions including important 9-1-1 and security limitations. Property of T-Mobile USA, Inc. Not For Resale. Damage fee may apply. Qualifying wireless service, compatible phone & broadband Internet connection required for Wi-Fi Calling. May require plan change. All data, messaging and other services billed according to your regular rate plan and other pricing.
You finally made that switch to T-Mobile. You signed up at a local store and walked out completely activated. You were even able to save some money by finding an iPhone online at a reasonable price. For the first five months you've been enjoying your T-Mobile experience … and then disaster! Suddenly, you can't make calls. You can't send texts. What the heck’s going on?!
There’s a chance that your phone might be blocked. Many mobile carriers participate in blocking programs, sometimes referred to as IMEI blocking, to help reduce fraud. When a phone is blocked, it cannot use services* on networks that participate in the blocking program.
If you plan on purchasing a new device from a third party, we recommend you perform an IMEI status check. It's free and only takes a few seconds. Most importantly, you'll know if your phone is blocked before you buy it. Learn what an IMEI is and perform an IMEI status-check now.
If your phone is blocked, please contact T-Mobile Customer Service. Make sure you call from a phone other than the one that is blocked. You'll also need your IMEI. If you're not sure what the phone's model number is, simply dial *#06# to display the IMEI.
*If you're using a T-Mobile phone that is blocked, you'll still be able to use emergency services by dialing 911.
Update (10/30/2015): We're currently experiencing waves of random spam attacks so all of the below will apply. We'll try to make the experience as painless as possible but there may be higher than normal posting delays. As mentioned below, if your question is urgent you can always check out our Contact Us page for more direct channels for assistance.
Spam. The scourge of your inbox. Everyone, and every website has to deal with it! Websites even set up defenses to hold back the ever present danger of foreign princes and little blue capsules.
We're one of those sites that are always working hard behind the scenes to battle the spammers and keep them from posting in our Support Community, but every now and then they get crafty. When this happens we make sure to scoop these posts out as soon as we can, but you might have noticed some spam out there recently. Due to this, we've temporarily changed a few things until we can get our spam-blasting auto defense turrets online. Thanks for bearing with us while we clean up the mean streets of the Support Community, and as a rule, just don't send anyone your bank account number.
You may have noticed that some of your questions and replies aren't posting immediately. Or, if you are brand new to our community (welcome, by the way! It's not like this all the time, we promise) you might see your new registration showing as pending. This is to help us cut down on the spam posts until we're back to normal. We apologize for the inconvenience this can cause while you're looking to hang out with other T-Mobile customers and get their help, but it is only temporary.
If you're out there posting away and you see a big ol' heap of spam creeping out there, help us out by reporting it! Just click this little button to send the offending post off to e-prison.
If you need more urgent assistance with your account or need to contact someone at T-Mobile please contact us! Even if you don't feel like picking up the phone, we've got plenty of options available to get you some help.
Nepal has been devastated by earthquakes recently, and our deepest sympathies go out to all those affected by this tragedy. If you have family or friends there, we can’t imagine what it’s like for you as you attempt to contact them during this crisis.
With the continued relief and rescue efforts going on, T-Mobile wants to help you stay connected. That’s why we’re allowing free calls and texts to Nepal from April 25 through May 31, 2015. The free voice and text services are available to T-Mobile customers on our Pay in Advance (prepaid) and monthly (postpaid) plans. If you're currently in Nepal, we recommend you restart your phone right away to receive free data.
For more information, visit the T-Mobile Newsroom and read the press release. You can also check out these frequently asked questions:
Why is T-Mobile doing this?
We want to help out those in need. In the past, we did something similar in response to other global disasters, such as the tsunami in Japan and the typhoon in the Philippines.
Will I still be charged for data?
We’re temporarily adding Nepal to our Simple Global country list, so Simple Choice™ Plan customers with Simple Global will have data roaming at no extra charge in the country. If you want high-speed data, it's still available as a paid add-on, as it’s in all Simple Global countries.Learn more about Simple Global.
How long will this free service last?
We’re currently offering this until May 31. But, we'll continue to monitor the situation in Nepal as the week’s progress.
Does this apply to calling from any country to Nepal?
Yes. We're waiving charges for calling and texting to this country code from anywhere in the world for eligible customers.
What if I don't have international calling?
What we're doing here is designed to help people who have family and friends in Nepal or who are travelling there. It’s likely they'll have a plan with international calling already. Most plans already include the ability to call globally. If you're on a plan without global calling—such as the Simple Choice Plan with No Credit Check—you would need to set up international calling in order to be able to call Nepal. You can do so at absolutely no cost by migrating to Simple Choice, or you can add international talk for $10 for one month.
Are you doing anything to improve the cellular infrastructure in the country? What good is this if people can't get through?
At the moment, we're trying to do what we can to make it easier for our customers to connect with family and friends in Nepal during this difficult time.
Is there a way I can help Nepal?
Yes. To support the disaster relief efforts in Nepal, you can text-to-donate through one of the following charity organizations:
On 3/31/2015, the Softcard™ app was shut down along with all wallets. We encourage Android™ users to download Google Wallet™ so you can continue to tap and pay in stores.
Simply download the app, take a photo of the bank card you'd like to use and you're ready to go. Google Wallet works with all major debit and credit cards. You can also store your gift cards and loyalty cards in Google Wallet and easily redeem them at checkout.
Google Wallet works on NFC-enabled Android phones running KitKat 4.4 and higher and is accepted wherever you see this symbol:
Whether you're taking an ocean cruise or travelling to a far-off land, it's always a good idea to make sure you have coverage wherever your international travels take you.
To check international coverage:
Looking for more information about traveling abroad? Check out International roaming services. You can also get answers to commonly asked questions by visiting the International roaming FAQs.
Having a cell phone is awesome. You're virtually connected to friends and family 24/7. However, maybe you don't want to be reached by a specific person or you're getting too many telemarketing calls. What do you do then?
Let's look at some of the options:
If you're receiving unwanted telemarketing calls, you can add your phone number to the Do Not Call registry by visiting www.donotcall.gov.
So you've decided you want to go with a prepaid plan, but how do you know which one is right for you? What are the differences between the plans? Is unlimited talk and text important to you? Do you like to stream music or tether your device?
T-Mobile® offers prepaid options that fit your needs and remember, there's no overages, no credit checks, and no annual service contracts.
Look at the table below to learn what services are included with each prepaid plan:
Simple Choice™ monthly plan
Simply Prepaid™ plan
4G LTE data on our network
Most plans offer 500 MB, 1 GB, 3 GB, 5 GB, and Unlimited LTE data rate plans
Upgraded your old phone to a new device? Need to update your SIM card? Whatever the reason, we know switching your SIM card isn't always easy. We're here to help make this process as smooth as possible.
Here are some common tips:
If you need additional support or have questions, we're here to help. To get additional support, we recommend starting a discussion in the SIM cards topic.