• Adjustments & refunds

    Check out the info below if you are expecting a credit or adjustment issued to your account. Or learn about when you can request a deposit to be refunded back to your T-Mobile account.     Credit or adjustme...
    tmo_rachel
    last modified by tmo_rachel
  • View your active promotions

    Only the Primary Account Holder (PAH) can view promotions for other lines on the account.   On this page: Personal accounts Business accounts with 21+ lines     Personal accounts  My T-Mobile B...
    tmo_randy
    last modified by tmo_randy
  • View or print your bill & payments

    You can view your T-Mobile bill and payment history using the T-Mobile app on your device or by visiting My T-Mobile.com.   On this page: View/download bill View payment history Print bill: Individual Print...
    tmo_withers
    last modified by tmo_withers
  • Bill support

    Learn what to do when you haven't received a bill, you're seeing charges from a month or two ago, or you need to report a bankruptcy.   On this page: Missing or late bill Delayed charges Bankruptcy   M...
    tmo_rachel
    last modified by tmo_rachel
  • Change your billing cycle & due date

    Thinking about changing your billing cycle and due date? We want to make sure you're aware of all the impacts first, so check out the info below. If after reviewing you'd still like to make the change contact us to ge...
    tmo_rachel
    last modified by tmo_rachel
  • Billing Responsible Party & authorized users

    Understanding billing permissions can be tricky. Here are a few things to keep in mind when setting up your authorized users.   An authorized user (AU) has the ability to make changes to the account that could c...
    tmo_jody_b
    last modified by tmo_jody_b
  • Fees & taxes

    Learn about fees and taxes you will find on your T-Mobile bill.   Go to: 911 Surcharge Account Restore Fee Activation Fee Late Fee Regulatory Programs & Telco Recovery Fee Universal Service Fund Fee U...
    tmo_rachel
    last modified by tmo_rachel
  • Regulatory Programs & Telco Recovery Fee changes

    On June 10, 2017, the Regulatory Programs (RPF) & Telco Recovery Fee (TRF) associated with some T-Mobile accounts changed.   Go to: T-Mobile ONE Taxes & Fees Included customers All other customers &#...
    tmo_rachel
    last modified by tmo_rachel
  • Out-of-plan phone numbers

    Learn about out-of-plan numbers, and when you are charged for calling them from your T-Mobile phone.   Out-of-plan numbers Calls to chat lines, radio broadcast lines, and similar services aren't included in your ...
    tmo_rachel
    last modified by tmo_rachel
  • Past due account changes

    We understand that sometimes you may need extra time to pay your bill. Keep in mind you will be limited to what account changes you can make when your account is past due.   Payment arrangements may be available...
    tmo_rachel
    last modified by tmo_rachel
  • Paperless billing

    Save trees, give your mail carrier a little break, and cut back on paper cuts. Sign up for paperless billing!   To sign up for paperless billing, you'll need to be the Primary Account Holder (PAH), have a My T-M...
    tmo_rachel
    last modified by tmo_rachel
  • Understand your bill

    Learn how to understand your T-Mobile bill. If you've registered on My T-Mobile, you can view or print your T-Mobile bill online.   If this is your first T-Mobile bill, the amount owed may be different than what...
    tmo_rachel
    last modified by tmo_rachel