Message Blocking FAQs
Can I block messages?
Yes, with Message Blocking, you can block text, picture, IM, and e-mail messages. To learn more about available Message Blocking options, go to
Message Blocking.
NOTE: Message Blocking is not currently available for Prepaid accounts. Message filters can be used to block messages sent to your @tmomail.net address. For more information, go to
How do I filter e-mail sent to my @tmomail.net address? Is Message Blocking available for Prepaid accounts?
Message Blocking is not currently available for Prepaid accounts. Message filters can be used to block messages sent to your @tmomail.net address. For more information, go to
How do I filter e-mail sent to my @tmomail.net address?Can I block a certain type of message?
Yes, with Message Blocking you can choose to block specific types of messages or you can choose to block all messages. You can block text and picture messages, instant messages, or e-mail messages. To learn more about the available options, go to
Message Blocking.
How do I avoid messaging charges?
T-Mobile offers several ways to reduce messaging charges. To learn more about the available options, go to
Message Blocking.
Can I add Message Blocking when I have a Messaging Bundle on my account?
No, you cannot add Message Blocking on your account when you are subscribed to a messaging bundle. Additionally, you cannot add a messaging bundle when you have Message Blocking on your account.
Message Blocking will block all messages even if you have a bundle.
I signed up for Message Blocking, but am still receiving messages, why?
There may be several reasons:
- If you signed up to block only certain types of messages (for example, text or picture messages) you may still be receiving other types of messages (for example, IM or e-mail messages).
- If you signed up for Message Blocking you will still receive free messages (for example, free messages from T-Mobile).
- If you signed up for IM or e-mail blocking but have a data device, you may still receive e-mail or IM as part of your data plan (for example, e-mail sent to or from your gmail account or IM sent to or from your Blackberry Messenger).
I am still getting e-mail/IM messages on my data device, why?
On most phones IM and e-mail are sent, received, and charged as text messages; however, on data devices, including, Windows Mobile, BlackBerry® and Sidekick, IM and e-mail are sent, received, and charged as part of your data plan and cannot be blocked.
I have a Sidekick, why can’t I sign up for Message Blocking?
You have the Sidekick Unlimited plan. This plan allows unlimited text and picture messages per month. Sidekick devices are data devices which use a data plan to send and receive IM and e-mail messages. Because these messages are not sent, received, or charged as text messages, these messages cannot be blocked on the Sidekick.
NOTE: The Messaging Blocking feature is available for customers who may have a Sidekick device but are not on a Sidekick data plan.
I just turned off Message Blocking and received multiple messages. Why?
The T-Mobile messaging systems queue messages for 72 hours. It is possible any messages sent to you within the last 72 hours will arrive to your phone once Message Blocking is removed.