Ive had the tmobile dash 3g since 2009 and have not been able to update to Windows 6.5 because I have a mac and dont know how to do so. I also have a weird problem with my phone. If i turn it off and then turn it back on it goes to the white hard reset screen. to get it to function normally again I have to take the battery out and put it back in. Then I have to press the volume down key along with the green button and red button at the same time until the phone turns back on. This has been this way since 2009. It never had any kind of water damage or anything. I tried to take it to get it fixed but the people over here said that they could fix it because it wasnt covered because it says void even though the internal sticker is still white. they said i had some kind of water damage which i didnt...or some kind of damage due to humidity...anyway...so the phone has been working that way since 2009. i would like to sell this phone and get another phone but dont know how to fix this so that i dont have to keep resetting it everytime i turn it on then off. other than that the phone is in pristine shape. someone help please!!!