WiFi Calling on Galaxy S2?????
I left my local TMO Store today with my head spinning. I was told that WiFi calling is avaialble on the G S2. In fact, a salesman told me he has the phone and uses it at home since he does not get a cellar signal at his home, when I asked him to show me how he set it up. He could not show me.
He and the Store Mgr insisted that it was avaialble on the G S2. I did not purchase it since I wanted to question the issue in this forum. Many of you seem to have a handle on the issue as well as good info on this issue.
Any word if WiFi calling is in place on the Galaxy S2?? Can anyone advise me?
BTW when I mentioned IMS, they looked at me as if I had two heads.
What is going on with this organization?
I'm sorry for the experience you received at your local store. The Galaxy S II will have Wi-Fi calling on it once the software update is available to activate that service. Currently, the phone does not have the service enabled on it, but plans are for a software update to be out soon. I wish I had a specific date for you, but I do not.
There are ways to get wifi calling with apps. grooveip is one, many people use 'skype' etc. TMobile is trying to develop and finish a new WiFi calling app that is integrated into the phone's calling mechanism (not a seperate app).
I hope this makes sense it is the best I can do personally, the new WiFi calling service from TMobile has an extra charge I think is $10.00....I think.... It uses some new technology. maybe so that it can hand off calls between cellular and WiFi or whatever I'm not clear about that. At least it uses your pre-existing cell phone number to make WiFi calls and maybe that's all there is to this new official tmobile wifi calling thingie...I'm sure others know more than I do, and it will be released and ready soon. Is probably in final stages of development.
You do not need a Wi-Fi calling feature on your account to use Wi-Fi calling, whether it's UMA, the current Android Wi-Fi calling service, or the new IMS Wi-Fi calling. Without a feature, the minutes are deducated from your account just as though you were making a regular call. There is a Wi-Fi calling feature available that allows unlimited domestic (US) calls over Wi-Fi, using your T-Mobile number, and there is no charge for the feature, depending on the rate plan a customer is on. Some old, grandfathered rate plans do not support the feature, so the rate plan would have to be updated to add the feature to the account. At one time, T-Mobile did charge $9.99 for unlimited Wi-Fi calling, but this feature has not been available for a few years now. If a customer does still have that feature on their account, chances are they will not qualify for the free unlimited Wi-Fi calling without updating to a current rate plan.
Why would those who work on the front line of the industry not know this? I told them that even TMO's website did not indicate WiFi calling.
They were aware that the two new Blackberry phones did not have UMA.
Hopefully, this company will get its Professional Development act together.
It is disheartening for a customer to go into a store and know more about a product than those who make a living off of the product. It does not instill trust in the total organization.
And I did not even mention how I was told I would have to pay $400 up front to get out of my current contract (2 lines) in order to take advantage of the Saturday Sales Event.
I have unlimited minutes, so that is not my issue, my issue is lack of cellular signal in the canyon I currently live.
Are you saying that I can use the phone as it is without IMS to make VOIP calls as I am currently doing over UMA with my BB Bold?
You cannot use the Galaxy S II to make VOIP calls using your T-Mobile number at this time. Based on other posts, there are apps available that will allow you to use VOIP on the device, but with a different phone number, and since it would be using a third party application, T-Mobile is not able to support it. Keep in mind that some VOIP services still use your minutes, while others will use your allocation of data on your data plan.
I understand the need to have a phone that supports Wi-Fi calling, as I also live in a semi-rural area with very little coverage, T-Mobile or otherwise, so I must also rely on Wi-Fi calling. The Galaxy S II is a great phone and once Wi-Fi calling is available on it, I'm sure it will make it even more fantastic. I am still using my MyTouch 4G until that day comes.
I spoke to both Samsung Galaxy S technical support and T-mobile technical support on the phone, both mentioned that there will be no update coming soon. It is really disappointing for me because I can't use my phone at home at all.... I really loved this feature and I think I should go back to my BB...
If what naga1982 has found out is true, then I think we should file a complain to BBB against samsung and t-mobile for undelivered promise. The phone is quite expensive one, and at this point it cannot be returned since the period of return has ended, and I can't believe that we are in the forum that belong to TMO and there is no official help and we are all guessing still after 100 of posting to end up knowing that we will not have the feature.
imig - there has never been a 'promise' that SGSII would have wifi calling. This feature was never in scope for the initial product launch, and any speculative dates about when a software update would be coming to deliver that functionality have been unconfirmed and thus unofficial. There are multiple threads on these forums indicating this, since the initial launch on Oct 12.
All of that being said, there is a software update in testing which WILL deliver this feature. When testing is complete and successful, it will be made available. That's about as plain as it can be stated - as soon as a specific date is given to us for this update, we will absolutely communicate that here. Hope this is helpful info
bricks meaning too heavy? or brick meaning not functional? In both hw and sw the MT4GS is a significant upgrade in a lot of ways relative to the MT4G, but i see how the size/weight could be a turnoff. Glad you found something light that will save you $!
Bricks as in too heavy...coming from G2x, Sensation, Galaxy SII.
imig - there has never been a 'promise' that SGSII would have wifi calling. This feature was never in scope for the initial product launch
I don't what is considered a "promise" in TMO lingo, but if customer's can't trust the 6 departments below (or instore employees as I've personally witnessed and so have others); then who/what is the customer suppose to trust? Only Joel the TMO employee forum troll? As of right now Joel has the most credibility and has been very helpful, but no offense I find the whole situation to be sad and bad for business.
Previously noted: These departments all assured me it was available at the time of purchase (launch day) but in the end, they were all wrong. A memo from Samsung confirmed them to be all wrong.
- T-Mobile Phone Sales
- T-Mobile Live Chat
- T-Mobile Tech Support Tier 1
- T-Mobile Tech Support Tier 2
- T-Mobile Buyer's Remorse
- T-Mobile Customer Loyalty
there is a software update in testing which WILL deliver this feature. When testing is complete and successful, it will be made available.
so that means there definitely will be an update for the SGS2 to get wifi calling but it is just a matter of time? or there might be a chance of it not happening at all?
I don't know exactly whether if anyone brought up this procedure to make calls over wifi without having any singnal or not. But I do have a suggestion for those who have a really hard time getting bars at home or at work as I do. I was disappointed to get a wifi calling feature soon on my SGS2, so I decided to try another way to make calls at places without signal. You can follow these instructions to make calls over wifi or 3G/4G data connection without using your minutes:
1- first choose your google number by following below steps or signing in if you have one:
- Go to the Google Voice website and sign in using your Google account. (If you don't have a Google account you can create one.
- You'll be prompted to choose whether you want a new number or you want to use your existing number. Choose I want a new number.
- Search for your new Google number and once you've chosen one click Continue.
- Choose a PIN to use to retrieve your messages and access your Google Voice settings from any phone.
- Enter a forwarding phone number (this is the phone that will ring when someone calls your Google Voice number) and select a type from the 'Phone type' drop-down menu.
- Verify your phone. You'll see a numerical code along with a Call Me Now button. When you click the button, we'll call your forwarding phone and ask you to enter the code on the screen so we know the phone number you gave us is the right one.
2- Go to the settings of your google voice account and and check the "forward calls to: GOOGLE CHAT" box. now your google voice account is ready.
3- In this step you need to spend a few bucks and it is just $4.99 and of course it is worth more than that. Go to the android market and search for "GROOVE IP" and buy the app.
4- Download and install the app. When the installation is finished, open the app and enter your complete google username, (for example, firstname.lastname@example.org) and click save.
5- That's it. Now you can use your wifi connection to make calls and the quality is perfect. If you need addtional assistance to set your google voice account or Groove IP setup, do not hesitate to post it here or contact me at email@example.com