I am having a problem getting Webconnect to work on my Mac. I'm currently running 10.5.8. When I try to connect, a box pops up asking for username and password. This box is not a Tmobile box, but a Mac OS specific box that requests an admin username and password. However, when I input the username and password, I get an error message stating that "An Authorization Error Has Occured". I am the admin on the computer, and verified that the box that pops up is asking for admin privileges. I called T-Mobile tech support, but they suggested it was an OS problem and directed me to Apple. Apple said it was a software problem, since other components of the OS recogninze me as the administrator. I've also tried this on another apple laptop with the same OS version, and got similar results. I'm convinced it has nothing to do with the OS. Can anyone help?
I'm very sorry you're having so much trouble getting the T-Mobile Rocket to work on your Mac computer and thank you very much for completing all that troubleshooting. It is very important in helping identify the root cause for your issue.
The biggest thing I haven't seen attempted is testing if the software that comes built into the USB stick is corrupted. We would test that by uninstalling the software and downloading the software from our Mobile Broadband software updates page.
Please try that out and let us know if it was successful.
Hope this helps!
I'm sorry it took me so long to respond. My issue turned out to be a simple fix, upgrading my OS. I was two systems behind.
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