I have a huge problem right now.
My charger cable was having issues and it eventually stopped working completely. So I went to the Apple Store to get it replaced.
When I arrived at the Apple Store, I was told the the cable was fake. The cable I received with the phone was thicker than the original cable Apple made and the bottom adapter base did not have the green dot and it had an Apple logo on it.
The real one has a green dot and no Apple logo on it.
T-Mobile has some explaining to do. Why did you give me a fake charger?
Also, now that I think about it, I was probably given fake headphones too. Those stopped working in less than a month. And they were taken care of too.
So I would like T-Mobile to give me a legitimate, authentic Apple charger and adapter because these fake ones are dangerous. I should get new headphones too.
I'm so shocked and devastated right now.
If they came in a sealed Apple iPhone 5S box then I would
question Apple as to why you received the wrong cables.
Apple told me that it's T-Mobile's fault because when the phone is supplied by a carrier instead of Apple, third-party items can be received at times.
My friend found out her adapter was fake and she also bought her phone from T-Mobile.
I don't see how that's true since Tmobile receives the phones directly
from Apple. Now if the phones were bought from a 3rd party reseller I can
see this happening.
Also if the phones were refurbished then that would be a different case.
I would agree with gramps28, I think the Apple rep is talking out of his rear. T-mobile doesn't repack the phones and if it came sealed then it came from Apple that way. The manufacturers package the phones in the carriers packaging, load the software specific to the carrier, the carrier just order a specific quantity. Of course Apple would blame T-mobile.
I heard that the phones from the carriers are supplied by the insurance companies sometimes.
I remember something similar like this happening to my old phone. T-Mobile kept on saying that HTC repaired the phones but HTC told me that they don't repair the phones unless the owner asks HTC to do it.
So I think that this iPhone might be refurbished which is probably why it has a fake charger but either way, T-Mobile owns me a charger.
I think T-Mobile labeled the phones as new and they might actually be refurbished.
Yes if you use insurance to replace a phone you will more than likely get a refurb and it may have non original but equivalent items and come in a box from the insurance company not an original T-Mobile box. T-Mobile other than selling the insurance plan and working out the details or benefit level has nothing to do with the insurance market. T-Mobile does have refurb models available but only sells them through their website and they are clearly sold as refurbished and discounted as such. I assure you that no national carrier would risk selling refurbs as new, it would just not be worth it.
You can use this link to find out if the iPhone is a refurb.
Ok so my iPhone is new. I just don't know what to do. I really don't want to pay for a new charger and my phone is still in warranty.
Someone gave me a fake charger and it's the charger that came with my phone so I think that I should get an authentic one for free.
I would call 611 T-mobile Customer Service
Sorry this is a bunch a bull from the genius. Regardless of where it comes from accessories are the same if the box is sealed from the factory. I am willing to put money on one of 2 things.
1. You accidently switched out with someone at Starbucks for example without knowing.
2. Someone at the factory is switching them out.
You used an older plug(I have tons of them and some of them don't have the green dot). Genius are supposed to take them and REPLACE them when brought it. I'll look for it on the knowledge base.
Seriously... Why would T-Mobile switch out cables when the price difference would be more expensive swapping the cables? Free vs. Paying for a cable and swapping them... Think about it...
I called Apple and they said that they don't give fake chargers "Because we're Apple". So they said it's T-Mobile's fault.
Both T-Mobile and Apple are giving me headaches from all of this. I'm getting so upset right now. I wish I would stop getting the run around.
I think that Foxconn is giving out fake chargers and headphones. They're the ones that assemble the phones and they probably assemble the chargers also.
That's bull... Tell them to shove it where the sun don't shine... I have a feeling the sticker fell off or you accidently swapped one with an older one. Apple Stores are supposed to swap out the ones without green dots for ones with green dots(I done this multiple times).
Have them explain WHY would T-Mobile do this? Simply if one is already supplied within the prepackaged sealed from the factory box. buy knockoff chargers and cables for the iPhone 5(or higher), hire people to open them up switch chargers, then seal everything back up, and then sell the devices.... That costs too much for them to do that... A company is in it for them to MAKE money not spend money...
or would it be better to leave it alone and sell it? Seriously tell your genius that they need to go back to school.
Oh ok. I didn't know that the old apple adapters had an apple logo on it. I've always seen them with a green dot and no apple logo.
So after talking to them for about an hour, they ordered me a new cable, adapter and headphones.
Thanks for the post and the story I am so sorry you had to go through all of that but extremely happy that you did get replacement parts sent to you. Everyone here is correct that we get the devices sealed from the manufacturer and don't modify them at all when selling them new. It's a legal matter that you cannot sell a refurbished device for one that is advertised as new. Please let us know if you ever need anything in the future and we will be here to assist.
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