Today, the web site http://sila.altervista.org/ started timing out with Error 504 "Gateway Timeout" when trying to reach it via mobile data (4G) from my T-Mobile-branded Samsung Galaxy S III. The same site loads on the same device just fine via WiFi.
I found a number of similar complaints ("the phone can see the site over WiFi but not over T-Mobile's 3G network"):
Getting a 504 Gateway timeout on US T-Mobile when connecting to MemSource Cloud « MemSource Support Forums "This is a known problem with US T-mobile - they fail to route to certain web services";
"Error 504 Gateway Timeout" on phone? - Yahoo Answers "Don't worry you won't have to buy a new phone. It's a network problem with T-mobile. You'll have to wait until they fix the issue. I just spoke to a rep and she explained it to me that 3g and 4g phones are affected";
Re: Error 504 gateway timeout;
Re: Gateway timeout 504;
Re: HTTP 504 error for http://arizmendibakery.org .
T-Mobile, please help.
...and even more same complaints:
Please T-Mobile, solve this problem.
How is your signal strength. Does it work after a reboot of the phone? You could try clearing the cache.
gtwalling, I tried everything you suggested without success. Apparently, it's not a device issue as highlighted in a different thread Error 504 Gateway Timeout where rbianco says: "We are a software company, then understand that we tried everything. From any t-Mobile network any access to IPs 22.214.171.124/28 doesn't works. Either domains, ups, anything, such us viclone.com, blog.viclone.com. Please, we tried several t-mobile phones (different lines) ... Of course works in ATT and WIFI connections"
[offtopic] By the way, your instruction on cleaning the cache had a defect on the 3rd line; the correct instruction can be found at Reset: Samsung Galaxy S III. [/offtopic]
Thanks will correct it.
Thanks for posting this! We want to get this resolved for you. We have a couple of clarifying questions for you.
-Are you using the native browser on the SIII?
-Are other data service working properly?
-Have you tried clearing your cache on the browser?
- This happens with either native S3 browser or Chrome.
- Other data works ok.
- I did try to clear the phone's cache (per gtwalling's suggestion above of Feb 12, 2014 4:21 PM). I have no idea how to individually clean the browser's cache.
Thanks for getting back to us. Run through these steps to clear the browser:
To clear the mobile browser cache, follow these steps:
To clear the mobile browser cookies, follow these steps:
To clear the mobile browser history, follow these steps:
Let us know if everything is up and running or not afterwards!
Did this. Still getting the same "HTTP ERROR 504 Gateway Timeout" when accessing http://sila.altervista.org/ on T-Mobile network (no such error on WiFi). I don't believe it's a device issue. All indications are this is a network issue.
The altervista.org support person said: "Looks like a routing issue towards 126.96.36.199/8 networks or part of them. There is nothing we can do from our part since it is a issue related to T-Mobile network".
Thanks for the further information it sounds like we will need to file a ticket to have our engineers take a look for you.
I have sent you a private message with information on how to contact us, you can find that message here support.t-mobile.com/inbox
Email sent. Thanks.
Looks like a DNS issue. They load up fine for me on T-Mobile, Verizon, and AT&T. Wifi no trouble as well.
Tidbits, that's quite possible. Can you please positively confirm:
Both give me "HTTP ERROR 504 Gateway Timeout" when accessing on T-Mobile data connection (no such error on WiFi). What's common between these two URLs is that they are on 188.8.131.52/8 networks.
OK now it's throwing the 504 error. Just checked it again after reading that post and clicking on those links.
Keith, any update on this issue's status? Have you even opened a ticket for me? Five days passed since I followed your instructions and sent an email to the direct address you provided. No response, not a word, no nothing heard from T-Mobile.
Meanwhile, I am not alone with this issue: another user reported in message # 13 in this thread to have the same problem: both with http://sila.altervista.org/ and http://blog.viclone.com/ result in "HTTP ERROR 504 Gateway Timeout" when accessing on T-Mobile data connection; no such error on WiFi.
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