Auto-pay payment was denied.
Every time I call 1-888-278-3397, 1-877-746-0909, 1-888-278-3397 , I talk to the rep, he/she transfers me over to the *specialist* and then on hold for 25 minutes and then it asks me to leave a voicemail and hangs up. I have left 4 voicemails.
I have been in this phone loop since 7:45am this morning, it is now 12:00pm in the afternoon.
Plenty of money in the bank
Any advice, or numbers to call, or someone here to talk to ?
I have no service period at the moment, I can not pay manually using a debit card online as I am also denied. (this is prepaid account) and I talked to my bank to see if they are blocking payments, etc ... but, all is good.
Thanks in advanced.
I am sorry you are in a loop trying to get to a specialist. Have you tried 1-800-866-2453, That's the main line to call for customer service or 1800-937-8997.
I hope that helps
Thank You tmo_andrew_g
I will try those numbers within 20-30 minutes as the wife is on the landline with her mother (England)
Thanks for the fast reply
Same thing, put on hold, leave voicemail, same loop, I have no service, it don't matter what number I call
Interesting, I am going to leave you a PM with instructions on how to contact us via Email.
I am still in this endless loop, I am ready to give up and pay more for another service, I just got off the phone with another manager, same thing, transfer to a specialist, on hold again, voice mail, I am far from p*ssed at the moment.
I want to THANK -Drew for helping me out big time.
You have no Idea how much I appreciate what you have done for me !!!
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