I cannot send pictures on my Nokia Lumia 521. Help!
Picture Message (MMS) troubleshooting: Windows Phone
This is a guide to fix the basic problems with your device. I would also suggest making sure your software is up to date, and I have provided a link for this here. Software version: Nokia Lumia 521
I hope this helps!
T-Mobile's Wi-Fi Calling software doesn't work with picture (MMS) messages. You will need to go to the Wi-Fi Calling app and turn it off. Then try sending the picture again.
I tried everything and it still will not send pictures. It will only send text. I even reset the phone and it still will not work. Any more suggestions?
Is Internet access working in general when you are on cellular (away from Wi-Fi)? Picture messages go through Internet connections... That's all I can think of...
If you have tried T-Mobile's troubleshooting steps that they posted and its still not working, be sure to reply back to let them know and hopefully they'll follow up with you with more assistance. Or you can call 611.
I don't pay for data. When accessing internet I will use WiFi. I have never had a problem with the Samsung Galaxy Vibrant I was using prior to getting this Windows phone. This phone is very frustrating. I think I will just go back to the Samsung. I have tried T-Mobile's trouble shooting and it doesn't work . I bought the Nokia in December and never even tried to send a picture till this past Thursday. This phone has a lot of nice features, but it is not worth the hassle.
The troubleshooting page that Christopher linked to is not very good, unfortunately. For instance, it doesn't mention the Wi-Fi Calling related problems at all, and those come up in the forum posts all the time.
To my understanding, your device should successfully do MMS messages even though they use data and you don't have a data plan on your account, because the messages are billed as texting and not as data. And as you said, it worked properly on your Galaxy Vibrant.
I'd recommend giving 611 a call to see if you can get this straightened out. It's probably just something on your account that they didn't set up properly for you.
In order to use MMS, the device needs to have a data connection. Our plans normally give you free data if you opt out of a data plan so you do have the ability to use MMS. If this is not set up, that could be the problem. I would call in if you have time, because that is something basic that we could check on for you quickly. If you have wi-fi disabled, this most likely is not an issue with wi-fi calling.
The only other thing it could be is your APN settings. I have included a link to set up connections. I would make sure you have the correct APN & data settings, but if the problem persists you may have to contact us for more support.
Thank you for the link. I reset the phone back to factory and sent it in for warranty. This phone is new and if I have that problem now , what other problems will I have in the future? Thank you everyone for your suggestions. I have one question though. When I get the phone back, in order to send pictures, do I have to always disable WiFi calling & WiFi on this phone?
It is necessary to leave Wi-Fi Calling turned off until T-Mobile fixes their software to properly support MMS messages. This might not ever be fixed (we users don't know).
What about WiFi network? Does it need to be turned off also ?
Hi there hop4joy2u. No, you wouldn't have to turn off your wifi network. But in order to send out a wifi message you must be connected to the data network, and your phone's connection to wifi must be off to do so.
Hello, it's been over 36 hours since our last comment so we are now marking this post as assumed answered. You can continue to post, and other community users may respond, but if you would like assistance from T-Mobile or T-Force, please create a new discussion.
Same problem. Here is what I was told by a T-Mobile rep this evening. 1. Turn off wi-fi. Turn off wi-fi calling. Leave radio button on for Celluar Preferred. You can then send a picture over the T-Mobile celluar network. Wi-fi must be off. And wi-fi calling must be off. This worked for me. The rep was not able to help me send a picture message over wi-fi only. He claimed there is an issue with this Nokia phone whereby the wi-fi interferes with the T-Mobile network signal. As a result, you are not able to send a picture message through wi-fi only. The wi-fi signal blocks the T-Mobile network signal from working. I will be calling Nokia tomorrow to verify all of this. Or hopefully, to fix this problem. There should be no reason why you can't send a picture / text message over wi-fi.
The rep gave some incorrect advice. It is true that picture messages will not send or receive while you are connected to the Wi-Fi Calling service. It is not true that Wi-Fi interferes with picture message delivery. You can leave Wi-Fi turned on, just ensure that Wi-Fi Calling is OFF.
It is not enough to uninstall the Wi-Fi Calling app -- uninstalling will not cause it to be turned off. You need to leave it installed and go into the app to ensure it is off. When Wi-Fi Calling is off, your Phone app should say T-Mobile when you tap in to it.
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