I live no more than 1000' from the nearest t-mobile tower, but inside my house the signal varies from 2 bars on the side of the house that faces the tower to no service in other parts of the house.
How can I either get this addressed (the tower is plenty close for awesome coverage) or get a signal booster?
We're sorry to hear about the poor coverage at your home dgrove98040! Here is our policy regarding the signal booster program: Cel-Fi Signal Boosters. What is your zip code? We'll check out the towers in the area.
Hi Sean - I'm in 98040 (just a few miles from TMobile Headquarters), in the middle of an area marked with "Excellent LTE" coverage.
Thanks for getting back to me dgrove98040. I forgot to ask, but are these phones you purchased from TMO or did you bring them over from another carrier?
They're all phones I brought in (I didn't purchase them from TMO).
Hi there dgrove98040, as you said, everything is showing a strong signal in the area. We'd definitely, want to take a look at the situation with account specific details. Please Contact Us over the phone or live chat so we can check that out. I've included some basic information on the signal booster, if you live in a single family home and meet the other qualifications, it would be worth following up on when you contact us. Best of luck!
About T-Mobile Cel-Fi Signal Boosters
Hello, it's been over 36 hours since our last comment so we are now marking this post as assumed answered. You can continue to post, and other community users may respond, but if you would like assistance from T-Mobile or T-Force, please create a new discussion.
Retrieving data ...