Brand new, got it from walmart.com yesterday. It was working fine, despite taking a while to activate, I restarted the phone to see if that would update the activation status and the phone could not turn on after that. I tried holding the power and the volume up, but that didn't work. The phone was at 100% battery, and I can see the white power light at the top left of the screen. I would really like to know if this is going to be a permanent issue with the phone because I've read several other people having a similar issue. The only other phone that looked somewhat desirable at the $30 a month plan that I wanted (100 phone minutes, unlimited texts, unlimited data [first 5gb at 4g]) was the Galaxy S3, but on the walmart website, that appeared to not work in my zip code (94587).
Do you know you posted in a BlackBerry forum.
Also, FYI, it isn't clear to me what you are asking. I think you are saying you plan to return that device and either exchange it for another one, or exchange for a different model, and you want to know the better course of action, but I'm not sure if that is really what you are asking.
Anyway, you posted in the wrong forum if you are not asking about a BlackBerry Z10.
Hello geeeeiono! We're sorry to hear that your new phone won't turn on. I found a trouble-shooting guide that might help you out, please let us know: Charging troubleshooting: Android
Hello! It's been more than 36 hours since our last comment so we are now marking this post as assumed answered. You can continue to post, and other community users may respond, but if you would like assistance from T-Mobile or T-Force please create a new discussion.
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