3 Replies Latest reply: Jan 9, 2014 8:01 AM by tmo_jennifer RSS

plan service question

jypond

HI

 

I have a verizone phone but also have a tmobile sim card. I am wondering if I can use your plan service

 

I heard that my phone should be unlocked in order to use t-mobile plan .

 

So please check my phone is unlocked or not, and let me know if i can use your plan

 

my phone model name is SCH-l510

  • 1. Re: plan service question
    smplyunprdctble

    If you don't know if your phone is unlocked or not, it's probably locked (especially if you bought it directly from Verizon).  T-Mobile cannot magically look up to see if a device has been unlocked.  If it's locked, you'll have to get an unlock code from Verizon.

     

    The process to unlock your phone, requires use of a non-Verizon SIM - which means borrowing a friend's SIM.  If you know someone with T-Mobile, borrow their SIM for the five minutes it takes to unlock and you'll be able to determine if the phone works with T-Mobile by testing the features.

  • 2. Re: plan service question
    tmo_jennifer

    Hi jypondsmplyunprdctble is correct about making sure the device is unlocked from Verizon.  I also have some information for you about bringing your device over to T-Mobile Bring Your Own Device: BYOD

     

    Hopefully this helps!

  • 3. Re: plan service question
    tmo_jennifer

    Hello! It's been more than 36 hours since our last comment so we are now marking this post as assumed answered. You can continue to post, and other community users may respond, but if you would like assistance from T-Mobile or T-Force please create a new discussion.