After 22 years with Sprint, I decided to "Unleash T-Mobile" as your slogan goes, but in return, I received initial happiness and then almost the "same-old-same-old", plus T-Mobile/Samsung as destroyed my phones usability.
I have little to zero service in and around my home, despite the T-Mobile coverage maps showing good service coverage. Needless to say, I have to rely on wi-fi calling. Also, at my work, the coverage is spotty despite the fact I work on the 5th floor of a building with almost no obstructions.
I just completed the 4.3 firmware update for my Samsung Galaxy S4, looking forward to the ability to move apps to the SD card (which Samsung stupidly removed for some reason), only to find that my wi-fi is completely broken. It will not even turn on. Rebooted. No wi-fi. It was working *before* the update.
Without wi-fi, I cannot make or get cell calls at my house. I cannot check my emails for work on my phone, nor get texts, nor get push updates, etc, etc, etc. My phone is useless at home. There is something wrong with T-Mobile coverage in my area as it is, but losing my wi-fi calling capability and all data access is intolerable. I used to listen to internet radio while I worked at home, and now I don't even get analog calling like I could with Sprint.
When is T-Mobile going to push out an update to correct this horrible update? Had I researched first, I would have skipped it, but I now find that thousands of phones have been messed up by this 4.3 update. T-Mobile didn't even start pushing it out until well after the other major carriers, so why would T-Mobile push out an update with so many known issues? What buffoon at Samsung allowed this update to get released???
I am really upset, and I've only been with T-Mobile for 2 months and it cost me over $400 to get moved from Sprint, and now I cannot even use my phone at home without walking over 4 blocks away.....
<sarcasm>We're off to a great start here...</sarcasm>
Hello wintelrob1. I'm so sorry for your poor experience so far, we definitely want your experience to be better and we do value you as a customer. What is your zip code? We'll review the towers in your area to see if there's a problem. Unfortunately, some of our customers are experiencing issues with the 4.3 update. Here are two things we can try that have worked for some users: clear out all application data and your cache. If that doesn't work, try a master rest (back up all data first): http://support.t-mobile.com/docs/DOC-5827 (both can be found under device management). Please let us know if this helps.
I work in Greenville sc @ the icar campus and have no reception inside the building but other carriers do work inside the building. I have a nexus 4.
I've already restarted, removed and replaced the battery, cleared caches, etc. I am not going to do a factory reset because that blackbox approach doesn't correct this issue. Other people have already done the reset, and I don't feel like spending the next week re-installing and configuring apps and data for nothing.
Humorously, I did a live chat with Samsung Support tech, and not long into it, she claimed that Samsung had no record of issues with this update. (Even though there have articles for weeks and weeks about problems with this update, which I failed to research.)
I went a T-Mobile store and they offered nothing except guesses as to what to do.
Thanks so much for taking the time to run through all the basic troubleshooting steps for us wintelrob1. I can definitely understand not wanting to perform a master reset. Like Sean was saying above, we'd really like to take a look at the towers and coverage in the area a little closer. If you could provide a zip code to check out that would be great.
29607. But the problem is inside the building. Outside is ok
Samsung didn't remove apps2sd. That was Google removing it from base code. What you are using now is a hybrid 2.3.X code implanted into 4.3. You can't put blame on Samsung for something Google did since 4.0. All the bugs associated with apps2sd will always be there which people are still complaining about here and there.
Retrieving data ...