7 Replies Latest reply: Dec 12, 2013 3:00 PM by tmo_sean_l RSS

After Note II Update to 4.3, TouchWiz Error

jmamanakis

Last night my Galaxy Note II software updated to 4.3.  After, I get the message "Unfortunately, TouchWiz Home has Stopped."  While I am still able to get to my apps the long way round, this is very inconvenient. Help.

  • 1. Re: After Note II Update to 4.3, TouchWiz Error
    h2oskierc

    Do a factory data reset:

     

    First backup anything important to you.  This procedure from T-Mobile may help:

     

    http://support.t-mobile.com/docs/DOC-6762

     

    Then do the master reset:

     

    http://support.t-mobile.com/docs/DOC-6768

     

    You could also try wiping the cache partition first.  Never tried that myself.  After any major update like this, I always factory reset.  Avoids a lot of issues.

  • 2. Re: After Note II Update to 4.3, TouchWiz Error
    ataloss

    Easy...

     

    Settings> General> Application manager >All> Touchwiz

     

    Clear data.

     

    Doing a factory reset for this would be hugely overkill. Kinda like, "My engine isn't running well" - "Replace it"

     

    I say change the spark plugs and put in a new airfilter and see how you are doing.

     

    Small steps first.

  • 3. Re: After Note II Update to 4.3, TouchWiz Error
    h2oskierc

    I am going to beg to differ.  Been with Android since the very start on the G1, I have seen more updates than I can remember.

     

    After every update there will be junk left over, a factory reset or master reset will get rid of it.  Just like with computers, updates can be very hard on them (phones these days are more computer than phone).  If you can look back through these forums going back and watching Android grow, you will see this is the case.

     

    You car analogy is flawed.  These aren't cars, there are almost no (if not absolutely no) mechanical parts in your phone.  You can say to clear the touchwiz data all you want, but that isn't going to fix issues that are inherent anytime there is a software update.  These problems are caused by bits of old data being left on your system.  Sure, on a car you can change a spark plug, and it might fix the problem.  Here the problem isn't that easy.

     

    I  ALWAYS do a reset after an update of my phone.  It isn't that big a deal, and you will come out with a better running phone.

    ataloss wrote:

     

    Easy...

     

    Settings> General> Application manager >All> Touchwiz

     

    Clear data.

     

    Doing a factory reset for this would be hugely overkill. Kinda like, "My engine isn't running well" - "Replace it"

     

    I say change the spark plugs and put in a new airfilter and see how you are doing.

     

    Small steps first.

  • 4. Re: After Note II Update to 4.3, TouchWiz Error
    ataloss

    My instructions will either work or not- either way the there is no loss of data. If it doesn't work then you can go and factory reset after that.

     

    Touchwiz is the problem- touchwiz can be cleared.

     

    I do agree after major updates a factory reset will fix most issues, that being said you can work up to it. For many users a factory reset IS a big deal.

  • 5. Re: After Note II Update to 4.3, TouchWiz Error
    theartiszan

    Yeah.

    I would also try the recommendation from ataloss first and if that fails then reset.

    If it is just touchwiz there is a good possibility that clearing it's data will fix the problem without needing to completely clear the device.

  • 6. Re: After Note II Update to 4.3, TouchWiz Error
    jmamanakis

    Today, I am unable to get to the forum, so I hope this reply reaches both

    of you.  Thank you for the advice.  Clearing Touchwiz and cache didn't

    work, but I learned about the clearing Touchwiz - so good to know.  Factory

    reset, turned out not be as fun as promised, but did work - Touchwiz is

    back to its old self. Now I can spend time appreciating the software

    update, which now makes colors and text really pop.  I will mark the

    question as answered as soon as I can get to the forum screen.

  • 7. Re: After Note II Update to 4.3, TouchWiz Error
    tmo_sean_l

    Hi jmamanakis!  Glad to hear that worked , thanks for updating us.  I marked your post as the correct answer, props to h2oskierc for their insightful comment!