I moved from Arizona to Illinois.
There is no data coverage in my home or near it.
I sent on November 22nd, a letter to email@example.com a request to be released from the Early Termination Fee, so I can get a cell provider who actually covers my home area.
I am paying for coverage I cannot use.
One call center worker who I talk to states that there is no record of my request being sent. Then, another miraculously sees that the request is in the system, and some enigmatic team is supposed to research my area and get back to me. I have not heard from them
It has been more than ten business days. I am sick of paying for a service I cannot use, and the LIES and INCOMPETENCE of the CSRs that are on the other end of #611.
SUpposedly there is some "T-Force" or somesuch that can assist that lurks this forum.
I would like to get this resolved. I am very non-plussed by this runaround.
Where do you live in Illinois?
You can use this link to contact T-Force.
St Joseph IL
The Link you gave simply takes me to a page where it says to call 611, which only takes me back to the same useless muppets that have consistently been inconsistent and dishonest...
The link take you to T-Force's facebook contact page.
That's strange that the service is bad in that area since it's so close
From their map (using my street address):
"It’s not 4G, but our Simple Choice plan still gives you unlimited web access. And great voice coverage with call quality that’s better than AT&T’s."I contracted for 4G. I'm not getting it.
And the "Call quality that;s better than AT&Ts"---riiight. My wife has AT&T, and I have to use her phone 9 times out of 10 to get any signal...
Best thing to do is write to them by mail, I'm sorry to say but all these electronic methods of contact or even phone contact is mostly useless. If they are not willing to waive your termination fee or give you some sort of reasonable break or provide you the option of roaming on another carrier then I would start off by filing complaints, start with the Better Business Bureau, then FTC, etc. You will get their attention that way.
BTW, do you know that you can get prepaid service for a similar cost then what you are paying for Tmobile or even less? Are you aware that AT&T offers an application that easily allows you to report services issues from anywhere in the country even in areas when you might not have service on the actual phone. In fact they just updated the app (Mark the Spot) again today, I absolutely love the app and the fact that I can provide AT&T with valuable data that they can use to investigate the issue, no more wasting time on chat rooms, calling customer service from another phone, blah blah. Who has time for that? I hope Tmobile will implement something like that one day, both Tmobile and its customers would benefit from it greatly!
Whatever you do please don't use those maps, they are a pretty marketing gimmick that's about it! Steer away from them!
I'm so sorry that this situation has turned into such an ordeal for you firstname.lastname@example.org. We would love to look into this with you with more information. I have sent you a private message with instructions on how to email us directly. We look forward to working with you.
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