7 Replies Latest reply: Dec 12, 2013 12:57 PM by tmo_sondra RSS

    LTE not working.

    mtphillips1

      No LTE coverage in Tupelo, MS for the last two days. I have an iPad Air. I reset the network settings and removed the SIM card, but no luck. I went to Memphis today and the LTE worked great. What's going on with the Network in Tupelo, MS?  I'm disappointed.

        • 1. Re: LTE not working.
          tmo_andrew_g

          Good afternoon,

           

          Has the LTE returned to Tupelo?

           

          Thanks

           

          -Drew

          • 2. Re: LTE not working.
            mtphillips1

            Hey! Thanks for the response. I'm out of town until tomorrow afternoon. It hasn't appeared since November 21. I'm in Memphis TN this evening and my LTE works great. I bought the iPad Air when it rolled out on T-Mobile. The coverage map says I should have excellent LTE coverage.

            • 3. Re: LTE not working.
              tmo_jessicab

              Hi mtphillips1,

               

              Have you been back to Tupelo since your last post? We're here to help make sure the network is working like we expect.

              • 4. Re: LTE not working.
                mtphillips1

                Hi, thanks Jessica! I have been back in Tupelo, MS for three days and LTE is still not working.

                 

                Date: Sat, 7 Dec 2013 10:10:11 -0800

                From: no-reply@t-mobile.com

                To: mtphillips@hotmail.com

                Subject:  - LTE not working.

                                                                                                T-Mobile Support Community

                                                         

                 

                                                    

                                                    

                                                         

                    LTE not working.

                 

                 

                    created by tmo_jessicab in Coverage - View the full discussion

                 

                 

                 

                Hi mtphillips1,

                Have you been back to Tupelo since your last post? We're here to help make sure the network is working like we expect.

                 

                 

                 

                     Reply to this message by replying to this email -or- go to the message on T-Mobile Support

                     Start a new discussion in Coverage by email or at T-Mobile Support

                 

                 

                 

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                • 5. Re: LTE not working.
                  tmo_maxwell

                  mtphillips1, sorry to hear the LTE network is still down for you.  At this point we'd want to get some further account details for a more in depth troubleshooting of the issue.  Please reach out to us over live chat or call in (http://support.t-mobile.com/community/contact_us)  you can also e-mail us (please check your inbox for steps).  We're looking forward to getting deeper into this issue and getting your speed back!

                  • 6. Re: LTE not working.
                    mtphillips1

                    Hi, I've called and chatted online. Seems like I'm going in circles here.

                     

                    Date: Tue, 10 Dec 2013 11:03:10 -0800

                    From: no-reply@t-mobile.com

                    To: mtphillips@hotmail.com

                    Subject:  - LTE not working.

                                                                                                    T-Mobile Support Community

                                                             

                     

                                                        

                                                        

                                                             

                        LTE not working.

                     

                     

                        created by tmo_maxwell in Coverage - View the full discussion

                     

                     

                     

                    mtphillips1, sorry to hear the LTE network is still down for you.  At this point we'd want to get some further account details for a more in depth troubleshooting of the issue.  Please reach out to us over live chat or call in (http://support.t-mobile.com/community/contact_us)  you can also e-mail us (please check your inbox for steps).  We're looking forward to getting deeper into this issue and getting your speed back!

                     

                     

                     

                         Reply to this message by replying to this email -or- go to the message on T-Mobile Support

                         Start a new discussion in Coverage by email or at T-Mobile Support

                     

                     

                     

                         Not interested in these emails anymore, or want to change how often they come? Update your email preferences.

                    • 7. Re: LTE not working.
                      tmo_sondra

                      We certainly don't mean to send you in circles.  I'm sure we need to file a ticket on this.  I am going to send you an instant message with information on how to contact T-Force directly.  We'll work with you to get this resolved.