7 Replies Latest reply: Dec 12, 2013 12:57 PM by tmo_sondra RSS

LTE not working.

mtphillips1

No LTE coverage in Tupelo, MS for the last two days. I have an iPad Air. I reset the network settings and removed the SIM card, but no luck. I went to Memphis today and the LTE worked great. What's going on with the Network in Tupelo, MS?  I'm disappointed.

  • 1. Re: LTE not working.
    tmo_andrew_g

    Good afternoon,

     

    Has the LTE returned to Tupelo?

     

    Thanks

     

    -Drew

  • 2. Re: LTE not working.
    mtphillips1

    Hey! Thanks for the response. I'm out of town until tomorrow afternoon. It hasn't appeared since November 21. I'm in Memphis TN this evening and my LTE works great. I bought the iPad Air when it rolled out on T-Mobile. The coverage map says I should have excellent LTE coverage.

  • 3. Re: LTE not working.
    tmo_jessicab

    Hi mtphillips1,

     

    Have you been back to Tupelo since your last post? We're here to help make sure the network is working like we expect.

  • 4. Re: LTE not working.
    mtphillips1

    Hi, thanks Jessica! I have been back in Tupelo, MS for three days and LTE is still not working.

     

    Date: Sat, 7 Dec 2013 10:10:11 -0800

    From: no-reply@t-mobile.com

    To: mtphillips@hotmail.com

    Subject:  - LTE not working.

                                                                                    T-Mobile Support Community

                                             

     

                                        

                                        

                                             

        LTE not working.

     

     

        created by tmo_jessicab in Coverage - View the full discussion

     

     

     

    Hi mtphillips1,

    Have you been back to Tupelo since your last post? We're here to help make sure the network is working like we expect.

     

     

     

         Reply to this message by replying to this email -or- go to the message on T-Mobile Support

         Start a new discussion in Coverage by email or at T-Mobile Support

     

     

     

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  • 5. Re: LTE not working.
    tmo_maxwell

    mtphillips1, sorry to hear the LTE network is still down for you.  At this point we'd want to get some further account details for a more in depth troubleshooting of the issue.  Please reach out to us over live chat or call in (http://support.t-mobile.com/community/contact_us)  you can also e-mail us (please check your inbox for steps).  We're looking forward to getting deeper into this issue and getting your speed back!

  • 6. Re: LTE not working.
    mtphillips1

    Hi, I've called and chatted online. Seems like I'm going in circles here.

     

    Date: Tue, 10 Dec 2013 11:03:10 -0800

    From: no-reply@t-mobile.com

    To: mtphillips@hotmail.com

    Subject:  - LTE not working.

                                                                                    T-Mobile Support Community

                                             

     

                                        

                                        

                                             

        LTE not working.

     

     

        created by tmo_maxwell in Coverage - View the full discussion

     

     

     

    mtphillips1, sorry to hear the LTE network is still down for you.  At this point we'd want to get some further account details for a more in depth troubleshooting of the issue.  Please reach out to us over live chat or call in (http://support.t-mobile.com/community/contact_us)  you can also e-mail us (please check your inbox for steps).  We're looking forward to getting deeper into this issue and getting your speed back!

     

     

     

         Reply to this message by replying to this email -or- go to the message on T-Mobile Support

         Start a new discussion in Coverage by email or at T-Mobile Support

     

     

     

         Not interested in these emails anymore, or want to change how often they come? Update your email preferences.

  • 7. Re: LTE not working.
    tmo_sondra

    We certainly don't mean to send you in circles.  I'm sure we need to file a ticket on this.  I am going to send you an instant message with information on how to contact T-Force directly.  We'll work with you to get this resolved.