10 Replies Latest reply: Apr 3, 2014 10:39 PM by jjorash RSS

    'REG09: Missing 911 address' error: Wi-Fi Calling

    krelvinaz

      Three times now,  have seen the WiFi Calling icon Red.  Each time giving the same error:

       

      'REG09: Missing 911 address' error: Wi-Fi Calling


      Each time, when I go to "set it" the address I have placed in there is still there, same address, same place I am using the phone, same network, same SSID, same Access point sitting in the same room.


      Why is this not staying set.  The address is correct, accepted by the system, but then later, not set?

        • 1. Re: 'REG09: Missing 911 address' error: Wi-Fi Calling
          tidbits

          Did you restart your phone?  Did you turn off WiFi calling on and off?

          • 2. Re: 'REG09: Missing 911 address' error: Wi-Fi Calling
            krelvinaz

            No and No and why would it matter?  It is looking at the same database which has the same data set

            • 3. Re: 'REG09: Missing 911 address' error: Wi-Fi Calling
              tidbits

              What if the database isn't checked all the time is cached and encrypted on the Sim card?

               

              Doesn't hurt to try? It's not like it's very time consuming like a factory reset.

              • 4. Re: 'REG09: Missing 911 address' error: Wi-Fi Calling
                krelvinaz

                What are you taking about?  If it is not checking the database it wouldn't know it was "not setup".

                 

                Each time, I have to press the link, get my secure password which is 30 characters long and a random string of data to log in, and when I get there, the address is already set, correctly, and confirmed.

                Doesn't hurt to try? It's not like it's very time consuming like a factory reset.

                What exactly are you saying here?  Doesn't hurt to try what?  A factory reset?

                 

                Do you actually use a smart phone?  For business?  As a systems Developer?

                 

                Also if you don't have the answer, why are you replying to these?

                • 5. Re: 'REG09: Missing 911 address' error: Wi-Fi Calling
                  tidbits

                  I guess you don't want to try and fix the problem and actually just want to rant. You haven't even bothered to power cycle the phone which is BASIC troubleshooting.

                  • 6. Re: 'REG09: Missing 911 address' error: Wi-Fi Calling
                    tmo_chrisl

                    Hello krelvinaz,

                     

                    We can take a closer look at your account to make sure everything is set up correctly. I have sent you a private message with instructions on how to email us directly. We look forward to speaking with you.

                    • 7. Re: 'REG09: Missing 911 address' error: Wi-Fi Calling
                      erikpurne

                      Hey, I'm having the same  issue, but it only happens when I'm not at home. Here are my thoughts, let me know what you think:

                       

                      Problem: If you call 911 using Wi-Fi calling, they cannot track the call and therefore do not know where you are.

                       

                      Solution: Designate an address for the IP associated with said Wi-Fi network so that 911 responders know where you are. This is what we've done, through the My T-Mobile account settings page.

                       

                      Problem solved, until you connect to a different network. Now you are on an IP which doesn't have an address associated with it, hence the "REG09 - Missing 911 address" error.

                       

                      New problem: T-Mobile doesn't allow us to designate a 911 address for each network we want to use.

                       

                      Solution: None, until T-Mobile fixes this oversight.

                       

                      Does that sound about right?

                      • 8. Re: 'REG09: Missing 911 address' error: Wi-Fi Calling
                        shass

                        I'm having the same problem, and tmo says they are investigating.  Seems like a network thing on their end.

                        • 9. Re: 'REG09: Missing 911 address' error: Wi-Fi Calling
                          stevetjr

                          Same here since the outage last week, we have 6 phones in the house 1 GS3, 1 HTC One (LTE) and 4 Galaxy Lights.  Only 2 of the Galaxy Lights are having the issue.  It seems that at night when the Wi-Fi goes off since I have one of the router radios (2.4Mhz) go off to keep kids from surfing all night that when it comes back on in the morning 2 of them get the Reg:09 error and I have to log in and update the 911 address again.  If we go out and about an lose Wi-Fi and come back they are fine so it seems to be something that the change of date and wi-fi together that causes the issue and again this all started after the nationwide outage last week.

                          • 10. Re: 'REG09: Missing 911 address' error: Wi-Fi Calling
                            jjorash

                            Just saw this...as I'm looking for answers for my phone. I live in China, and I have used my phone via wifi A LOT with very little problems. It doesn't matter where I go. If there's wifi, it works great...except now that it's giving me the "911 Error".

                            I have my 911 address set for TN--which it has been for the past year almost--even though I'm over here. I have had no problems to speak of. I've gone in and "reset" the same information. I've restarted my phone. Still no change. Is something going on with T-Mobile? Did they update SIM cards like they did before?