7 Replies Latest reply: Nov 19, 2013 8:39 AM by tmo_denise_b RSS

beta.my.t-mobile View Bill

lrhodes

I have usage charges on my last statement summary but I can't view the details, as if the link isn't even active. I want to question the charges but can't see my statement information.

  • 1. Re: beta.my.t-mobile View Bill
    tmo_denise_b

    Hi lrhodes!

     

    You can log into your account online. Once your logged in you can see details if you go to "Billing" then go to "View details". Once you are in that screen you can review by line or by the section in the bill.

  • 2. Re: beta.my.t-mobile View Bill
    lrhodes

    That does not work in the mobile view - those aren't even options.  Am checking for why I have charges now via laptop, but the beta mobile site does NOT allow me to view usage charges on my last statement.

     

    Date: Sat, 16 Nov 2013 15:19:10 -0800

    From: no-reply@t-mobile.com

    To: pisces05@hotmail.com

    Subject:  - beta.my.t-mobile View Bill

                                                                                    T-Mobile Support Community

                                             

     

                                        

                                        

                                             

        beta.my.t-mobile View Bill

     

     

        created by tmo_denise_b in Billing - View the full discussion

     

     

     

    Hi lrhodes!

    You can log into your account online. Once your logged in you can see details if you go to "Billing" then go to "View details". Once you are in that screen you can review by line or by the section in the bill.

     

     

     

         Reply to this message by replying to this email -or- go to the message on T-Mobile Support

     

         Start a new discussion in Billing by email or at T-Mobile Support

     

     

     

     

         Not interested in these emails anymore, or want to change how often they come? Update your email preferences.

  • 3. Re: beta.my.t-mobile View Bill
    tmo_denise_b

    Hi Again!

     

    Thanks for trying. When you go to "Billing" then to "Past Bills" then download the bill from the month you are looking for it still does not show the usage one that billing statement?

  • 4. Re: beta.my.t-mobile View Bill
    lrhodes

    The beta mobile doesn't have the same menu options. It pulls up the last two statement summaries side-by-side. For Plan Charges and Taxes you can click the summary line and it goes to details. The same process does not work for usage. Again, this is in the Mobile view, from my phone, which forces me to the beta.my.t-mobile.com - totally different menu options.

     

    Date: Sat, 16 Nov 2013 17:25:09 -0800

    From: no-reply@t-mobile.com

    To: pisces05@hotmail.com

    Subject:  - beta.my.t-mobile View Bill

                                                                                    T-Mobile Support Community

                                             

     

                                        

                                        

                                             

        beta.my.t-mobile View Bill

     

     

        created by tmo_denise_b in Billing - View the full discussion

     

     

     

    Hi Again!

    Thanks for trying. When you go to "Billing" then to "Past Bills" then download the bill from the month you are looking for it still does not show the usage one that billing statement?

     

     

     

         Reply to this message by replying to this email -or- go to the message on T-Mobile Support

         Start a new discussion in Billing by email or at T-Mobile Support

     

     

     

         Not interested in these emails anymore, or want to change how often they come? Update your email preferences.

  • 5. Re: beta.my.t-mobile View Bill
    lrhodes

    In the beta mobile view I do not have the option to download past statements.

     

    Date: Sat, 16 Nov 2013 17:25:09 -0800

    From: no-reply@t-mobile.com

    To: pisces05@hotmail.com

    Subject:  - beta.my.t-mobile View Bill

                                                                                    T-Mobile Support Community

                                             

     

                                        

                                        

                                             

        beta.my.t-mobile View Bill

     

     

        created by tmo_denise_b in Billing - View the full discussion

     

     

     

    Hi Again!

    Thanks for trying. When you go to "Billing" then to "Past Bills" then download the bill from the month you are looking for it still does not show the usage one that billing statement?

     

     

     

         Reply to this message by replying to this email -or- go to the message on T-Mobile Support

         Start a new discussion in Billing by email or at T-Mobile Support

     

     

     

         Not interested in these emails anymore, or want to change how often they come? Update your email preferences.

  • 6. Re: beta.my.t-mobile View Bill
    tmo_denise_b

    Hi!

     

    You will need to go through a laptop or PC to be able to download your bill and review it. I apologize that the option is not available on the mobile version at this time.

  • 7. Re: beta.my.t-mobile View Bill
    tmo_denise_b

    Hello, it's been over 36 hours since our last comment so we are now marking this post as assumed answered. You can continue to post, and other community users may respond, but if you would like assistance from T-Mobile or T-Force, please create a new discussion.