I notice that when I use the wi-fi calling on my Note 3, numerous amounts of people say they have difficulty hearing me. Say that I said like an "alien" playing on the phone. Additionally, when I receive a call when connecting to wifi it displays the number with "oli;63" at the end of the number & the caller ID doesn't recognize the number. Is anyone else experiencing similar issues. T-mobile claims to have fixed the issue, but the problem still exists...
Yes, wifi calling is hit or miss on call quality. Customer service will blame your router. But it doesn't matter which router I'm using. When it will connect to a router.
Call Id shows up with 00 at the end of incoming #'s but that I can deal with.
Hey there we do have some awesome steps that can help with WiFi Calling quality! The specified item was not found.
The problem is this: Regardless of how you set the wifi calling swtich in settings, WIFI CALLING IS ALWAYS ON. You can't just have data over wifi and cellular communications (text & calls) over the cellular network like EVERY OTHER SMARTPHONE ON THE PLANET. For some reason the most advanced phone in the world is unable to do this.
I contacted four T-mo tech support people and their conclusion was "that's the way the phone is. sorry."
HELLO? Is anyone listening at Tmo or Samsung? This is unacceptable.
Thank you for that feedback and it is important that we work with the manufacturer to get those services enabled. I have passed this along to our handset teams to start that dialog.
I found that blocking ports 5060 and 5061 (on my router) prevents my phone from using wifi calling when I don't want it to. Good temporary solution.
Thanks for sharing conundrum68, in the lovely world of technology, work-a-rounds are always helpful!
I am having the exact same issue. T-Mobile advised me to switch to the SIM card that came with my Note 3 which I did. Did not fix the issue.
Hello, it's been over 36 hours since our last comment so we are now marking this post as assumed answered. You can continue to post, and other community users may respond, but if you would like assistance from T-Mobile or T-Force, please create a new discussion.
I know the feeling after 2 exchanges i'm still having that issue..
I found another post that helped with my phone. One post said to turn off your phone, then reboot your home wifi router by unplugging it, wait 30 seconds, then plug it back in. Then turn your phone on. Go to wifi settings and “forget” your home wifi network. Then reconnect to your home wifi network. Then turn off voice commands. This helped with my phone. Hopefully it will help you, too, until Samsung issues a software update.
Sent: Sunday, November 24, 2013 2:09 PM
To: Shawneen Mitchell
Subject: - Samsung Galaxy Note 3 Wifi Calling Issue
<http://support.t-mobile.com/?utm_source=supportcommunity&utm_medium=email&utm_campaign=emailnotices> T-Mobile Support Community
Samsung Galaxy Note 3 Wifi Calling Issue
created by purplekiss23 <http://support.t-mobile.com/people/purplekiss23> in Samsung Galaxy Note 3 - View the full discussion <http://support.t-mobile.com/message/308757#308757>
Just block 5060 and 5061 on your router. Completely solves the problem.
Yes, I am having this same problem. I just started to realize it had something to do with WiFi and just started researching. Using the phone at my house is useless unless I turn off WiFi on the phone. I thought if I disabled WiFi calling on the phone it would help, but even if I have WiFi on for browsing the internet I still have people complaining about the "alien" sound until I turn the WiFi off altogether and then use the phone. Now my data usage has sky rocketed because I don't want to use WiFi and have it interfere with my calling. I have an unlimited plan but I should be able to use WiFi if I want without it interfering with calling functions of the phone.
See above. Do you know how to block ports in your router?
No I have not tried blocking ports before on my router. Is it hard to do? I was going to dig around tomorrow online to try and figure it out.
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