7 Replies Latest reply: Oct 22, 2013 5:42 AM by hansn RSS

    How to refill used prepaid mobile hotspot?

    septrebob

      Hi,

      I got used T-mobile 4G mobile hotspot.

      SIM is active so I went to T-Mobile Prepaid web site.  When I click "REFILL" button near the top right corner, I see two choices of credit card payment and using refill card but both of them require to enter "T-mobile phone number".

      Does even mobile hotspot have a phone number?    If it does, could you tell me how I can find it?

      Thank you,

        • 1. Re: How to refill used prepaid mobile hotspot?
          rizzies

          Tmobile cannot give you any info on anything registered to someone else

          • 2. Re: How to refill used prepaid mobile hotspot?
            hansn

            Hi septrebob,

            Yes the hotspot does have a telephone number. You can find it by checking in the device information on the device. Sometimes the number will also be in the text messaging.

             

            To view a text message, follow these steps:

            1. Connect your computer to your Mobile Hotspot via Wi-Fi.
            2. On your computer, double-click the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/. Or 192.168.0.1
            3. Enter your administrator password and click Login.
              • Note: The default administrator password is admin.
            4. Click SMS.
              Note: To the right of ‘SMS,’ new, unread messages are indicated by a number inside parenthesis.
              • Note: Click Messages to view messages from T-Mobile.
            5. From the left side of the ‘Conversations’ section, click on the desired Conversation thread (inbox).
            6. View the text message below located at bottom-right of the Conversation thread.
            7. You will see your number there.

             

            Personally I would just go get a new sim so you can have a number assigned to your own prepayed account, Any rep at a store can set that up for you.

             

            Thanks

            • 3. Re: How to refill used prepaid mobile hotspot?
              septrebob

              Thank you so much for the detailed information.

              It is good to know a phone number is assigned to even mobile hotspot.

              I agree it is better to have a fresh start with new SIM.

              I will try to use with existing phone number first, check the speed in my area and think again if to spend another $10 for new SIM.

              Thank you again and have a good weekend !

              • 4. Re: How to refill used prepaid mobile hotspot?
                rizzies

                hansn

                Why are you giving info on how to retreive someone elses info?

                • 5. Re: How to refill used prepaid mobile hotspot?
                  septrebob

                  hi rizzies,

                  sorry, the way of question i asked may be inappropriate.

                  i bought used mobile hotspot at ebay.

                  seller told me sim was still active so i could use it right away by refilling it.

                  it was my first time to see that equipment and i didn't know a phone number was assigned to it despite the number seemed mandatory for refill.

                  i actually asked the same question to seller before posting here but there was no reply.

                  i have my equipment, sim, original box, manual with codes and admin password, so i believe i should be okay now.

                  if there is a way that i can delete all of this post and if you could advise me how, i will do it.

                   

                  hi hansn,

                  sorry, if i dragged into any troubles.

                  your post really helped me and i swear i have no intention to someone's info which doesn't belong to me.

                  • 6. Re: How to refill used prepaid mobile hotspot?
                    rizzies

                    I wouldnt make a payment on someone elses sim either the account is still in their name

                    • 7. Re: How to refill used prepaid mobile hotspot?
                      hansn

                      rizzies,  I completely agree that they should not attempt to make payment on a existing line.  I gave septrebob how to access their own hotspot admin page and how to check messages on it, none of this information is confidential. The information on hotspots is here.  The info on my earlier comment is straight from document: http://support.t-mobile.com/docs/DOC-3617. which is also available to anyone.  I did not give him any account information, as that would be a violation of CPNI.   

                       

                       

                       

                      septrebob , No problem, as I said above, go get a new sim so you can have a number assigned to your own pre-payed account. Any rep at a store can set that up for you.  They are normally 10$ for a sim kit, some stores may just do a sim swap for you but don't count on it. 

                       

                      Cheers!