5 Replies Latest reply: Oct 20, 2013 1:52 PM by tmo_vanessa_s RSS

    How to unlock iphone 5s

      Im buying an iphone 5s from an Apple Store directly. Apple's website says that by buying a T-mobile contract free iphone 5s 32 gb (749 US$) you can use your phone internationally with a local carrier SIM card. In chat with Apple people I asked how does it work and the answer was that after buying the iphone i have to activate it with T-mobile with at least a one month contract and that would be all for using it in my country. I'm travelling to Miami in early November to pick up my iphone from an Apple Store and according to what the Apple people explained i should approach to a T-mobile store to contract the one month contract. But reading some reviews here in the T-mobile page, I found out that there are some requirements that i need to fulfill before unlocking my iphone, like having the service  activated with T-mobile at least for 40 days, is it true? I'll stay in Miami just for a week, then can i unlock my iphone online with you guys or do I have to be in US?

        • 1. Re: How to unlock iphone 5s

          Hi ana.bazan.11 - When you buy a phone from Apple at full cost, this device should already be unlocked, I would double check with them to be sure. When you buy the phone from us online, over the phone, or in store you do have to use this on our network for 40 days before you're able to request an unlock code.

          • 2. Re: How to unlock iphone 5s

            I am also meeting the same problem.I paid full cost for my Iphone5s but the device still locked! I think it should be an international phone.I just want to know what happen,and i called your company today,and that guy said that all iphone 5s from your company is locked.Its that truth??

            • 3. Re: How to unlock iphone 5s

              hello. I`m from Chile and buy full price for the iphone 5s in houston, and is completely locked, i`m trying to doit in t mobile page, , but is has been really difficult get a real answer from t-moble, and from Here i can`t do very much, any way,  what happened whit you? did you unlock your phone, and if you do, how did you do !!!!!!!!!!!!!!!!! haahha lol...please, help

              • 4. Re: How to unlock iphone 5s

                If you paid full-price for an iPhone from APPLE - it will be SIM unlocked.

                Anything else and your phone will be locked to T-Mobile. Simple as that.

                • 5. Re: How to unlock iphone 5s

                  Hey ana.bazan.11,


                  It has been 36 hours since our last comment so we are now marking this post as assumed answered. You can continue to post, and other community users may respond, but if you would like assistance from T-Mobile or T-Force, please create a new discussion.