1 2 Previous Next 24 Replies Latest reply: Nov 11, 2013 9:15 AM by crossphire RSS

    need to unlock iphone 5s bought full price from t-mobile store

      Hi,

       

      I am hoping someone can help me on this support forum.  I bought an iphone 5S paid in full from a local t-mobile store.  I need to get it unlocked so I can use it on my international travels.  I am leaving end of this week.  I've talked to the people in customer service on the phone multiple times already. I talked to them once before actually buying the iphone 5S, and was guaranteed that i can unlock the 5S if i paid in full.   Since then I've submitted twice the sim unlock request, and both times the request got rejected.

       

      The first time I made my request, I submitted the request before I activated the phone to any particular line.  So the reason for the rejection I got was.

       

      Thank you for taking the time to contact T-Mobile. We have received your SIM Unlock Request. Unfortunately, this subscriber is not eligible to receive the unlock code at this time. In order to be eligible, the subscriber must have used the device within the last 7 days of the request being filed. Please submit a new request once this requirement is met.



      Then I called in again, and added a new line to my active account, and activated the iphone 5S on that new line I added.   And resubmitted the request.  But this is the rejection I got for the 2nd try. 


       

      Thank you for taking the time to contact T-Mobile. We have received your SIM Unlock Request. Unfortunately, this subscriber is not eligible to receive the unlock code at this time. In order to be eligible, the device must complete 40 days of active service. Please submit a new request 40 days after this device has been activated.

      So I am very confused and frustrated, since it seems like it is impossible to speak directly with the unlock department on the phone. Is it really true that I cannot unlock the iphone 5S until after 40 days?    I called customer service they say it doesn't need 40 days, and just need seven days.  And that I should resubmit the request on friday.   Right now, I don't really believe in customer service anymore.   They dont seem to know what they are talking about.

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