How are you? I have a particular story with my iphone. I was in the USA during the summer this year, I just went for the summer as an international student and I got a phone plan (no contract) with "family mobile", In the middle of july I bought and iphone 5 at wallmart asking if it would work with family mobile and then it would be able to be unlocked so I could take it back to my country (Colombia). The seller said yes of course and he gave me the iphone. Now, when I tried to unlock the iphone with family mobile, the said that this phone (the IMEI number) is registered with T-mobile that I have to contact T-mobile customer service so they can help me, but when I talk with T-mobile CS, they just said that I am not able to get it unlock because I havent had any sim card, plan, phone number with them during a period. So right now I am back in my country with a locked phone without the help of any company.
We know it's important to get your phone unlocked and it was purchased with Family Mobile. Let us help you out with requesting the unlock code. We're going to send you a PM with details of how to contact our T-Force team.