5 Replies Latest reply: Sep 11, 2013 2:30 PM by tmo_chrisl RSS

no data when connected to LTE

gooteeiii

I brought my Motorola Atrix HD over from att after seeing online that it was compatible with Tmobiles LTE network. However all I can use is 4g, when I am in the LTE area the phone registers it and shows full bars however it is greyed out and I have no working data at all. So anytime my phone is in LTE I can't use data and have to wait/hope to get into a slower network. Phone customer service wont help me and just give the "this is not a T-Mobile phone" dodge. My APN is the epic.T-Mobile.com one and is locked so I can't edit it. Any assistance would be appreciated.