8 Replies Latest reply: Aug 22, 2013 8:50 PM by chardan06 RSS

I am stuck on firmware upgrade encountered an issue, on my galaxy s4

I cannot even do a master reset by holding down power, vol up, and menue buttons, when I release the power button and continue to hold the other two, I still am stuck on that screen, however It will set to download mode on the phone.  Resetting with Kies does not work

any ideas on what I should do, do you think a new sim card would maybe solve the problem?