I cannot even do a master reset by holding down power, vol up, and menue buttons, when I release the power button and continue to hold the other two, I still am stuck on that screen, however It will set to download mode on the phone. Resetting with Kies does not work
any ideas on what I should do, do you think a new sim card would maybe solve the problem?
Nah a SIM card won't help.
Did that happen applying an update?
yes and I am stuck on that screen since I cannot boot into recovery using any of the emailed instructions
T-Mobile can't help you with these steps but a reflash might fix it.
If you can get the phone in download mode you can use Odin to flash it with good software.
Here are the steps with downloads just ignore the debugging stuff.
Just start Odin and follow the steps with the phone in download mode.
the same happened to my phone and it had to be replaced.
Yeah if you don't want to try and run odin and can't master reset it then you will need a replacement phone.
In 99% of cases that will fix it if you have a windows computer and the phone can boot to the download mode.
You've been given some really great advice so far… it does sound like the device might be ready to live on a farm. Please contact us so that we can go over all the options to help you get a working device.
I fixed it, thank you for your help, I just used odin and flashed your t mo update and it fixed my problem.
Thanks I followed your instructions and it worked great thanks again
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