The phone was fully charged at the time as I try to make a call the phone went blank I then press the power button it would not power back on. Can someone help?
If u just bought this phone frome t mobile return it
it was bought from t-mobile.com and given to me as a gift this year Feb.2013 as an upgrade after my old phone of 10 years I had just started to enjoy this new one.
Thanks for your reply.
Well if its from february ubcan exchange it
yeah maybe I will have to call to find out what can be done. Thanks
When this occurs we recommend master resetting the device with the hardware keys. If the phone still does not power on, at that point, we can look at your replacement options.
No luck with master rest, still no power
Call tmobile and get an exchange
Hi again redsentry101,
If the reset did not correct the issue you are having with your phone, contact us, and we can review your replacement options.
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