My dad just bought a new Lumia 521, and I was trying to set it up for him. He upgraded his Tmo account to one of the new plans that includes data, and I went into his account and changed the SIM card to the one that came with the 521. He can make and recieve calls and text messages, but the phone can't connect to the Internet, nor can it send or recieve MMS messages. I changed the APN to internet2.voicestream.com, but the phone will still not connect to the Internet nor will it download MMS messages. The phone does show 2G in the status bar, which is normal as Tmo only has edge coverage in our area.
Can someone tell me what APN settings to use? I've tried epic.tmobile.com wap.voicestream.com and internet2.voicestream.com all to no avail. When I used epc.tmobile.com the phone did at least give the opportunity to download an MMS, but nothing happened.
Call customer service and register the new sim card
Nope, called Tmo, the phone is registering with the network and not throwing errors. Still no data or MMS though
I think i know whats wrong
Pleace check to make sure that data is enabled with a check mark on the phone
Also is wifi working
Wheni received my last phone data was not enabled
Did your dad have a data plan on his other phone? If so was it a Blackberry?
If so you need to call Tmobile to change your data plan from a Blackberry data plan.
If he didnt have a blackberry make sure that data is on his plan
Other forum users have complained that they were sign up for no data instead of 500 mg
Both are same price
Data is enabled and no he's coming from a flip phone, we changed the plan days ago and Tmo agreed it should have rolled out by now. They put in a service request for it
Check on my tmobile under acct services
If it says no data
Add the 500 mg or higher
Eeverything is fine with the account, still haven't heard from Tmo again. Is it possible that the Sim that came with it is only provisioned for prepaid access, and won't work because he has a post paid account?
Turn off wifi calling and datanand mms will work
How would turning off Wi-Fi Calling affect data?
Data will go through his Wi-Fi connection (if it is available), regardless of whether Wi-Fi Calling is turned off or on.
Data will go through cellular when Wi-Fi is not connected, but only if T-Mobile has provisioned the account correctly, and the phone settings haven't been incorrectly modified.
You said that you tried changing the APN settings. This phone comes out of the box properly configured for T-Mobile, so you should not need to change those settings. I have the HTC 8X, so my settings may look a little different. But when I go into settings > cellular, I see the following:
Active network: T-Mobile
Data connection: on
Data roaming options: don't roam
Highest connection speed: 4G
Network selection: automatic
There are options to "add internet apn" and "add mms apn" but I have not done either of them.
I reset the phone to factory defaults before I called Tmo, and they had me add an APN for epc.tmobile.com, but it is still not working. Wifi calling is not on. This has become extremely frustrating. I personally have used 8 different phones on 2 carriers, android, windows and iPhone, and never had something like this happen, and then get an "I don't know" from the carrier
Upgrade the data to 2.5the data somehow is not on on your account
You can always drop it down later
Only othe thing would b go to store and exchange sim card free at most stores call before going
Retrieving data ...