1 Reply Latest reply: May 29, 2013 4:39 AM by animaleyezz RSS

    Cannot connect the S4 with Samsung Kies

      Tried to sync my phone with Samsung Kies, but it just cannot connect.

        • 1. Re: Cannot connect the S4 with Samsung Kies

          Try to include as much detail as possible.  Are you on a PC or a Mac?  Are you using the OEM cable (the cable that came with the phone) Have you tried switching to another USB port.  Make sure you coming from a USB port directly from the PC (assuming you have a Windows PC) and not a USB Hub. 

          Kies has a "Trouble Shoot Connection" button at the bottom try it.  And in a worst case scenario uninstall Kies and hook up your phone, let windows find the drivers then re-install Kies, disconnect your phone and then try it again.