I am an Indiana Resident.
I am on the Simple Choice Plan: Unlimited Talk + Text plan with unlimited 4g added on.
I am having issues getting the lifeline discount that I qualify for on my account. I keep getting told that they can't add it to my account.
I know there are IN-reach plans, but I wish to keep my plan and have the discount applied to my line. I do not wish to have IN-reach.
From everything I've read and researched this should not be a problem to get the $10 monthly credit applied to my account. I've checked online with the FCC, to the State of Indiana, to T-Mobile's own site and it all seems consistent as I have tried to explain below.
Again, T-Mobile's own brochures and literature explain that this can be done, but most customer service representatives think it cannot be done.
- Please refer to this:
Lifeline and Link Up FAQs
How much can I save under the Lifeline and Link Up programs?
The Lifeline program can save qualified T-Mobile customers up to $13.50 per month. Qualified residents of Federally Recognized Tribal Lands may receive service for as little as $1 per month."
- ALSO..... check out this PDF--- from T-Mobile's own site for the Indiana Lifeline discount :
The first line of the PDF from the T-Mobile site states:
Save money with Lifeline
T-Mobile® customers in Indiana may be eligible to
receive $10 per month off of their wireless service when
they qualify for the government’s Lifeline program."
There is no mention of a restriction of being on a particular postpaid plan here. I see no reason why my plan would be restricted..
I am still baffled as to why this is an issue and why I am getting inconsistent and mis-communication. From' the FCC's website it even states that Lifeline is a credit that is applied to your account (look below)
The federal universal service low-income program provides discounts on telephone installation and monthly telephone service to qualifying consumers. There are two programs available to qualified low-income consumers:
- Lifeline provides discounts on basic monthly phone service (wireline or wireless) for qualified subscribers. These discounts can be up to $10.00 per month, depending on the state.