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    Issues with Lifeline discount

    rhapsodyinblue

      Good afternoon:

       

      I am an Indiana Resident. 

       

      I am on the Simple Choice Plan: Unlimited Talk + Text plan with unlimited 4g added on.

       

      I am having issues getting the lifeline discount that I qualify for on my account.  I keep getting told that they can't add it to my account.

       

      I know there are IN-reach plans, but I wish to keep my plan and have the discount applied to my line.  I do not wish to have IN-reach.

      From everything I've read and researched this should not be a problem to get the $10 monthly credit applied to my account.  I've checked online with the FCC, to the State of Indiana, to T-Mobile's own site and it all seems consistent as I have tried to explain below.

      Again, T-Mobile's own brochures and literature explain that this can be done, but most customer service representatives think it cannot be done.

       

       

      • Please refer to this:

      Discount Cell Phone Services | Lifeline & Link Up Programs | T-Mobile

      "

      Lifeline and Link Up FAQs

      How much can I save under the Lifeline and Link Up programs?

      The Lifeline program can save qualified T-Mobile customers up to $13.50 per month. Qualified residents of Federally Recognized Tribal Lands may receive service for as little as $1 per month."

       

       

      The first line of the PDF from the T-Mobile site states:

      "

      Save money with Lifeline

      T-Mobile® customers in Indiana may be eligible to

      receive $10 per month off of their wireless service when

      they qualify for the government’s Lifeline program." 

      There is no mention of a restriction of being on a particular postpaid plan here.  I see no reason why my plan would be restricted..

       

      I am still baffled as to why this is an issue and why I am getting inconsistent and mis-communication.   From' the FCC's website it even states that Lifeline is a credit that is applied to your account (look below)

       

       

      The federal universal service low-income program provides discounts on telephone installation and monthly telephone service to qualifying consumers. There are two programs available to qualified low-income consumers:

      • Lifeline provides discounts on basic monthly phone service (wireline or wireless) for qualified subscribers. These discounts can be up to $10.00 per month, depending on the state.
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