12 Replies Latest reply: Mar 10, 2014 3:33 AM by drikson RSS

Help Please. MMS won't work

sbedford89

I just bought a nokia lumia 521 and I can't send or receive any pic messages I can however send them to my phone. Any ideas on how to help with this issue.

  • 1. Re: Help Please. MMS won't work
    tmo_alicia_b

    Hi sbedford89,

     

    T-Force is here to help! What happens when you try to send/receive? Do you see any error messages? Also, take a look at Picture Message (MMS) troubleshooting: Windows Phone to troubleshoot, and let us know how it goes.

  • 2. Re: Help Please. MMS won't work
    rizzies

    Make sure cellular data is turned on or mms wont work

  • 3. Re: Help Please. MMS won't work
    skalover89

    I also have a Lumia 521 and I cannot receive MMS messages either. I was not able to send one to myself either. My wifi and cellular data are on when I try to do it. I get a message of "Can't send message. Try again." when I try to send it to myself. When I receive MMS from others, I get a message that says "Get media content now". When I click on it, it says "Getting media content..." Then it doesn't do anything and I receive the MMS again. I can never actually see the content. I did not have this problem on my HTC Radar running Windows Phone 7. Thanks.

  • 4. Re: Help Please. MMS won't work
    rizzies

    Call tech support

     

    Ask for level 2

     

  • 5. Re: Help Please. MMS won't work
    skalover89

    I just wanted to post an update on my problem. I did contact support level 2 and a ticket was opened and escalated. They were not able to resolve it over the phone. I will be contacted by support next week. After hanging up with them I was looking into it more and found a solution. The problem is with the newly released wifi calling for the Nokia Lumia 521 (perhaps for Windows Phone 8 in general?). I found an article online saying that when wifi calling is enabled, mms will not work. I disabled wifi calling and now I can send and receive mms messages! I'm not sure why this affects it but it does. So for those having trouble, try disabling wifi calling if you have that feature on this phone.

  • 6. Re: Help Please. MMS won't work
    sneakymoose

    This is listed in the Wi-Fi Calling app's help screen, too. I'm not sure why T-Mobile isn't supporting MMS on the Windows Phone Wi-Fi Calling software... It's one of the reasons I've turned off WFC.

  • 7. Re: Help Please. MMS won't work
    nokia-al

    In the SETTINGS:

                    Go to country region and change it from USA to any europe country (germany for example).

                    Nokia was made for those regions to support for MMS.

                    Your SIM will recognize the country you call from (USA in our case)

                    but the phone itself will send the MMS as it should be.

                    That trick works for any electronic issue.

  • 8. Re: Help Please. MMS won't work
    nokia-al

    In the SETTINGS:

                    Go to country region and change it from USA to any europe country (germany for example).

                    Nokia was made for those regions to support for MMS.

                    Your SIM will recognize the country you call from (USA in our case)

                    but the phone itself will send the MMS as it should be.

                    That trick works for any electronic issue.

  • 9. Re: Help Please. MMS won't work
    nokia-al

    In the SETTINGS:

                    Go to country region and change it from USA to any europe country (germany for example).

                    Nokia was made for those regions to support for MMS.

                    Your SIM will recognize the country you call from (USA in our case)

                    but the phone itself will send the MMS as it should be.

                    That trick works for any electronic issue.

  • 10. Re: Help Please. MMS won't work
    johnboywalton

    Yup, this is the "trick" that works. I have a Nokia 710 running Windows Mango. I picked England so I could at least understand error messages ect. "Get media content" works just fine now.

  • 11. Re: Help Please. MMS won't work
    maximuslyricus

    The trick did nothing for my three lines.  The only thing that works is to turn off your WiFi calling and use cellular only. This is extremely inconvenient for those of us at home who need WiFI calling because of reception, but it's the only "solution", which really isn't a solution at all.

     

    Join me on twitter:  #T-moLumia521fix

  • 12. Re: Help Please. MMS won't work

    see your Message center setting..