if you are making eip payments, i would return it. no way would i want to get stuck paying for something i couldn't use fully. i wouldn't stick it out with any company though where i got bad service. tried sprint for 4 days, never again lol. i wasn't going to pay them to use my wifi to get reception. wifi calling/data usage is useful to me, IF, there is a problem with their towers for a day or so. not as my only means of reception.