So, I was at school and I remembered today was the day the update releases, so I went to my about, update popped up any everything, I updated, got the LTE Toggle (just toggle, because A1429 doesn't have the AWS LTE Band), I got 4G, I got VVM and all the things they promised to bring, but my personal hotspot option is GONE! So I dig through settings and find "Set Up Personal Hotspot", I try it says I have to contact T-Mobile, now before the update, I had the personal hotspot no problem, I could share all my data if I wanted and there wouldn't be a problem. Now when I tried to set it up it said I have to contact T-Mobile, so I am thinking theyre gonna charge me 15$, so i go on "my account" app and it says Ive used 540MB out of my 2GB Plan, and then right under it, it says 0 MB used out of 100MB Tethering. So it turns out I got 100MB tethering included, Now it isn't like before where I can share even all my data if I wanted, but its better than nothing right? So I go ahead contact T-Mobile, he says he doesn't see that 0/100MB Tethering, and I should be charged for it, so I screenshotted and sent it through a link in chat, he asks if I had the hotspot before, I said yea, he said he's gonna ask his product specialist, he asks, and he tells me that he is adding the personal hotspot feature on my account free of charge to share only 100MB, So I said ok thats awesome, its not the same but its better than not having it at all, he says its gonna be auto added and in 4 hours I should restart my phone and no problem, I restard my phone 4 hours later and still nothing so I contact them again, they said they can't do it because they have to change my rate plan! Now this isn't the kind of customer service that the people that have been putting up with T-Mobile for 6 years deserve. I lost unlimited hotspot, then I was promised 100MB of hotspot and then they said I won't get any! We need to fix that!
That update screwed all of us. I don't understand how T-Mobile can remove somethign that came Factory installed from the manufacturer (Apple) and then want to charge us to enable it back. THAT IS HIGH CLASS ROBBERY!!!
That's like buying a car from the dealer and the dealer let's you use the air conditioning in the car for a while and then decides to charge you to use it. Even though the car is yours and the A/C is installed in the car from the manufacturing company and works fine.
They seriously need to stop behaving like scavengers and hunting for ways to EXTORT people. they had no right to remove the tethering ability from the phone only to charge the customers to have it working again.
IT DEFIES THE PURPOSE OF HAVING A TRULY UNLOCKED DEVICE!!! And in NYC it's $15 to have the service put back on, and they only charge you when you use it, which is ok i guess but i still shouldn't have to pay for somethign that was free on my phone before the update. ESPECIALLY SINCE I BOUGHT THIS PHONE FROM APPLE FOR WELL OVER $800.
If push come to shove i will restore my phone to factory settings and just not use the carrier update in that way i can have full control over MY PHONE not the phone company. SCRE\/\/ YOU T-MOBILE!!!
P.S: I have been a customer a LOYAL CUSTOMER btw for 7 years now!
Hotspot was never free. T-Mobile was unable to find out if you were using hotspot. Now they can, so you think, it is not fair. But those of us who are paying for it, do not see as you being ripped, rather that some people were free loading so far and can not do this anymore.
If you switch to the simple plans with no contract, you can have your hotspot back for free but with lesser hotspot limit.
All of the people that were effected by the upsate like us should do something about it and represent it to tmobile
BUT it's data we already have, whether we are using it ourselves or letting our other devices borrow it, it is still data we are paying for
It's in the terms you agreed to when you signed up for service. That being said you can change to the new
Value plan and tethering is included in that plan for free.
11. * Data Plans and Other Features. You will be charged for data usage on a pay per use basis unless you are required to maintain a data plan ("Data Plan") as part of your Service, or as otherwise provided by your Rate Plan or prepaid data pass. Permissible and Prohibited Uses: Your Data Plan is intended for Web browsing, messaging, and similar activities on your Device and not on any other equipment. Unless explicitly permitted by your Data Plan, other uses, including for example, using your Device as a modem or tethering your Device to a personal computer or other hardware, are not permitted. Other examples of prohibited uses can be found in Section 18.
I just got the update this morning too and I lost native tethering. Luckuly my iPhone is Jailbroken and I installed TetherMe through Cydia and that brought back the option to teather again.
Not that this solves the problem, but ensure you're on their new Value plans. They all include tethering. Even the unlimited plan comes with 500MB tethering (http://www.t-mobile.com/shop/plans/individual-plans.aspx)
I've been trying to find out why my SMH has disappeared as well, as I should be on the plan that includes tethering.
Tethering is legit on all their latest plans, so they should not have taken away the settings if they couldn't guarantee functionality.
I downloaded tetherme from the xsellize source from Cydia on my jailbroken 5, it was free to download and it turns on personal hotspot just like before for free!
This happened to me to... So I quickly hooked my phone to iTunes and before it could start backing up I hit RESTORE, and it asked if I wanted to back up before restore. I said NO because I didnt want the new T-mobile root files to be copied into my back up profile. I restored phone and then backed up to my last saved back up... So I lost 2 days of pictures and texts messages... big deal I got personal hotspot back.
We're you jailbroken?
all you have to do is call tmobile and tell them to setup your hot spot and then your good to go.
btw i had that problem and i call them told them to turn it on because its apart of my plan and they did.
GOOD LUCK ALL AND YOUR WELCOME
No, just a straight out of the box factory unlocked iPhone 5 on 6.1.3.
Bro same thing happened to me today IM EXTREMELY ANGRY AT TMOBILE!!! ARE THEY TRYING TO DRIVE THEIR NEW CUSTOMERS AWAY!?!? I havent had the best experience and its only been 3 months!
Did you have the monthly 4g $30 plan with 100 minutes and unlimited data up to 5gb and unlimited text?
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