7 Replies Latest reply: May 17, 2013 2:00 AM by rizzies RSS

no service

markvaughnjr

Hello i have the mytouch 4g slide and for the past day i have had no service. we have a family plan, and all the other phones are working so i am thinking its the phone. i have tried restarting the phone and pulling out the sims card it there anything else i can do beacause tmoble support is no help.

  • 1. Re: no service
    markvaughnjr

    Another thing under network in the phone it says
    Operator Name
    Unknown

     

    Signal Strength
    0

     

    Mobile Network Type
    Unknown

     

    Service State
    Out Of Service

     

    Roaming
    Not Roaming

  • 2. Re: no service
    tmo_jessicab

    Hi markvaughnjr,

     

    I apologize that you've not gotten the support you need. We have some steps we can take to determine if the coverage situation is caused by your device, SIM card or the network.

     

    Can you provide your Zip Code so that we can check to see if there are any outages affecting your area?

     

    Since you have other devices on the same account, can you test your SIM in one of the other devices? You may be experiencing SIM Card Exhaustion and we can replace the SIM card to get you up and running again.

     

    I will also recommend using this document to help narrow down possible causes of the issue.

     

    Let us know how the SIM card swap goes and what Zip Code you experience the loss of coverage. We'll work this out.

  • 3. Re: no service
    markvaughnjr

    my zip code is 92372 and the phone is still not working, i was using my old phone but i would still like to use my newer one this problem also happens everywhere and its not sim car exhaustion

  • 4. Re: no service
    markvaughnjr

    also i just noticed it says "No service   Selected Network (T-Mobile) unavailable"

  • 5. Re: no service
    rizzies

    Mark did u listen ti Jessica and try a new sim card

  • 6. Re: no service
    markvaughnjr

    1. i said it wasn't sim car exhaustion already so that means i did check the sims card.

    2. i said i was using my old phone, that means the sims card still worked.

    i am sorry if i am being a little mean but after dealing with t-moble support for a few months and them asking stupid questions it gets a little old. I get transferred to different people that all ask the same questions, come on now i am not retarded 

  • 7. Re: no service
    rizzies

    Sorry if you need the phone replaced

     

    It would have to under warranty orunder imsurance coverage

    Warranty coverage is only one year

    If it is callinto tmobile