7 Replies Latest reply: May 17, 2013 2:00 AM by rizzies RSS

    no service

      Hello i have the mytouch 4g slide and for the past day i have had no service. we have a family plan, and all the other phones are working so i am thinking its the phone. i have tried restarting the phone and pulling out the sims card it there anything else i can do beacause tmoble support is no help.

        • 1. Re: no service

          Another thing under network in the phone it says
          Operator Name
          Unknown

           

          Signal Strength
          0

           

          Mobile Network Type
          Unknown

           

          Service State
          Out Of Service

           

          Roaming
          Not Roaming

          • 2. Re: no service
            tmo_jessicab

            Hi markvaughnjr,

             

            I apologize that you've not gotten the support you need. We have some steps we can take to determine if the coverage situation is caused by your device, SIM card or the network.

             

            Can you provide your Zip Code so that we can check to see if there are any outages affecting your area?

             

            Since you have other devices on the same account, can you test your SIM in one of the other devices? You may be experiencing SIM Card Exhaustion and we can replace the SIM card to get you up and running again.

             

            I will also recommend using this document to help narrow down possible causes of the issue.

             

            Let us know how the SIM card swap goes and what Zip Code you experience the loss of coverage. We'll work this out.

            • 3. Re: no service

              my zip code is 92372 and the phone is still not working, i was using my old phone but i would still like to use my newer one this problem also happens everywhere and its not sim car exhaustion

              • 4. Re: no service

                also i just noticed it says "No service   Selected Network (T-Mobile) unavailable"

                • 5. Re: no service
                  rizzies

                  Mark did u listen ti Jessica and try a new sim card

                  • 6. Re: no service

                    1. i said it wasn't sim car exhaustion already so that means i did check the sims card.

                    2. i said i was using my old phone, that means the sims card still worked.

                    i am sorry if i am being a little mean but after dealing with t-moble support for a few months and them asking stupid questions it gets a little old. I get transferred to different people that all ask the same questions, come on now i am not retarded 

                    • 7. Re: no service
                      rizzies

                      Sorry if you need the phone replaced

                       

                      It would have to under warranty orunder imsurance coverage

                      Warranty coverage is only one year

                      If it is callinto tmobile