7 Replies Latest reply: Oct 12, 2013 11:47 AM by tiffanyatthewhitney RSS

Windows 7 Blue Screen using Mobile Hotspot

Every time I use the Mobile Hotspot with my HTC One S, I get a Blue Screen of Death on my Dell Latitude with Windows 7.  I just installed the latest version of HTC Sync on my laptop, and I have the latest version of Android on my device. V (4.0.4)

  • 1. Re: Windows 7 Blue Screen using Mobile Hotspot
    gordoguapo

    1.  You don't need HTC Sync or any additional software to connect the mobile hotspot to your PC.

     

    2.  Are you able to see the hex code the BSoD gives?  If so, look it up, it will give you more information about the error.

     

    Most likely there is something wrong with WiFi drivers,  your TCP/IP stack, or something else going on software wise. If you can't figure it out by looing up the hex code then your PC will need to be serviced by a professional.

  • 2. Re: Windows 7 Blue Screen using Mobile Hotspot
    fhsueh

    Try Windows updating your laptop or going to dell.com to get the latest drivers for your laptop. Post #1 is right in that it's not a phone problem but a software problem on the laptop.

  • 3. Re: Windows 7 Blue Screen using Mobile Hotspot
    tmo_maria

    Hey imchicago! Are you currently connecting over Wi-Fi from your computer to your Hotspot, or are you tethering with a USB cable? Typically, if this is through USB, there may be a conflict on your computer with the driver, but if this is over Wi-Fi, you may need to try another network to see if your computer continues to crash as it's most likely a system issue.

     

    Thanks so much for posting!

    -Maria

  • 4. Re: Windows 7 Blue Screen using Mobile Hotspot
    tiffanyatthewhitney

    Same issue with my Samsung Galaxy S 4G as the hotspot.

     

    When I try to connect it to my notebook computer as a wireless hotspot, I either get the Blue Screen of Death, or it just hangs.  I went into Configure and followed the instructions for configuration (allow all devices, Broadcast channel: Auto; Maximum Connections: 10), and also went into Allowed Devices and entered the MAC Address for my notebook.  I then turned the Mobile Hotspot on.  I also installed the most current driver from the Samsung site.

     

    Yet whenever I try to connect the wireless of my Lenovo Thinkpad X300 (Win7), I either get a Blue Screen of Death, or the wireless connection hangs while identifying, the computer freezes and I have to reboot.

     

    When I called t-Mobile, I was told that the problem was with my computer configuration and that I would have to bring it into a store for servicing.  But given that the the Hotspot worked until I had to reset the phone, this can't be correct.

     

    My notebook works fine with Wi-Fi at home and in some public places where I use Wi-Fi, so it must be something specific to the HotSpot.  I will, however, check the hex code the next time it crashes.

  • 5. Re: Windows 7 Blue Screen using Mobile Hotspot
    tidbits

    What does it say on the blue screen? Blue screen usually means a driver issue.

  • 6. Re: Windows 7 Blue Screen using Mobile Hotspot
    tiffanyatthewhitney

    Will check -- right now it's freezing rather than blue screen, so I'll see if I can get back to the blue screen.  I've updated the Samsung driver, but that hasn't fixed the problem.

  • 7. Re: Windows 7 Blue Screen using Mobile Hotspot
    tiffanyatthewhitney

    I seem to have finally found the answer via the Intel support website, and as tidbits suggested above, it is (at least in part) a driver issue.  Just to review the bidding, I have a Lenovo Thinkpad X300, Win7 Professional (32 bit), Intel(R) Wireless WiFi Link 4965AGN, T-Mobile Hotspot on a Samsung Galaxy 4S Relay 4G, and have been getting the BSOD for months when I try to connect.  T-Mobile had a fix, then it didn't work when I reset the phone, and t-Mobile finally told me it was a BIOS problem.

     

    Rather than believing t-Mobile about the BIOS problem and dropping my computer off at Best Buy for days to see if they could fix it, I found two Intel support threads, ,https://communities.intel.com/message/193197 and https://communities.intel.com/thread/33377


    Working through their advice, here were my steps:

    • Rolled back to earlier driver, 12.4.1.4 (dated 03/26/09), but still got BSOD.
    • In<Network properties> - <Advanced settings>"Enable Federal Information Processing Standards (FIPS) compliance for this network." is unchecked.
    • In <Network connections> - <Properties> - <Configure> -<Advanced>, disabled <802.11n Mode>.

     

    That seems to have solved the problem: no BSOD after an hour of using the Hotspot, speed roughly comparable to what I get on my Netgear router.