1 2 3 Previous Next 31 Replies Latest reply: Oct 23, 2013 5:55 AM by freddy2081 Go to original post RSS
  • 15. Re: GS3 Not sending texts while wifi is enabled
    theartiszan

    Do you still have cell signal when you are trying this?

    There shouldn't be if wifi calling is enabled properly.

  • 16. Re: GS3 Not sending texts while wifi is enabled

    Nah, the cell phone signal drops. My old phone used to keep some signal, I think. I got used to that. I just tested it out with mine and my girlfriend's phone. Hers seems to be sending and receiving texts and multimedia messages just fine. Mine sent texts fine too, but not multimedia messages. We also tested the calling. It worked well on my device, but hers doesn't get a *ring* when she calls someone. It's usually silent until they pick up.

     

    I also called her once and her phone didn't even ring. She never received the call. On my end, it went straight to her voice mail.

  • 17. Re: GS3 Not sending texts while wifi is enabled
    gtwalling

    It could be a bad Sim Card. Go to T-Mobile and have them swap with a new one.

  • 18. Re: GS3 Not sending texts while wifi is enabled
    tmo_jessicab

    Hi renn187,

     

    You've done a lot of good troubleshooting to get your messaging to work properly. You've received some really good advice here. Were you able to test at a different location? What happens if you switch the Wi-Fi preferred to use both signal types? (this should allow the phone to switch to cellular if needed)

     

    If you're not seeing any improvements with a different wireless network and you've got the device set to Wi-Fi and the cellular network without any luck, you may need a new SIM card.

  • 19. Re: GS3 Not sending texts while wifi is enabled

    Hello and thanks for the troubleshooting advice. So far, having the "Wifi Preferred" option set has no effect on the phone using T - Mobile's network to send and receive text and multimedia messages. The phone will not regain any "bars" to send or receive those messages as needed. I believe it's because of this that I'm having the problem. I understand that Wifi Calling and T-Mobile's signal are supposed to work in tandem when "Wifi Preferred" is the selected option.

     

    Unfortunately, I haven't been around any other places to test out if this will happen with other wifi networks.

     

    I keep in mind that signal is weak in the specific square mile in which I live. It's usually about 1-2 bars on both GSM and WCDMA networks. Sometimes no bars, but it can still work. I don't know if this encourages the signal to drop completely once Wifi Calling is enabled.

     

    I'll make it a point in the next few days to connect to another wifi network and troubleshoot again. I'll ask a neighbor so that the signal conditions are the same and the difference being the wifi network. Then, I'll try a business' open network to see if the problem is the same. Thanks for your help, everyone! I really appreciate it! I'll update you guys later this week as soon as I can.

  • 20. Re: GS3 Not sending texts while wifi is enabled

    Hi, all! I was finally able to test out my issue using a different wifi network, but only a public business one.

     

    The problem persisted, unfortunately. Texting seemed to work better, and phone calls were made without a problem with wifi calling, but I was unable to send any mms. I was, however, able to receive one. 

     

    Could this be a sim card issue?

  • 21. Re: GS3 Not sending texts while wifi is enabled
    tmo_jessicab

    Hi renn187,

     

    It could be a SIM card issue, and that was going to be my next suggestion. Can you get to a T-Mobile store to have your SIM replaced? If not, we can help you by shipping one out.

  • 22. Re: GS3 Not sending texts while wifi is enabled

    I'll swing by a T-mobile store tomorrow and test it with a new SIM card. I might see if they can run a diagnostics for me, I'd possible. I'll post the results here.

  • 23. Re: GS3 Not sending texts while wifi is enabled

    Hi, everyone! Well, as promised, I went to T-mobile today and got my SIM card replaced. I came home to test it out.

     

    Calls are working fine with Wifi Calling turned on. So are regular SMS messages (even larger than 160 characters in length).

     

    However, the MMS issue persists. It won't send because it says service is not currently available and the message will be sent when in range.

     

    I'm about to go play a show, but let me know what you guys think. I'll be back on later tonight.

  • 24. Re: GS3 Not sending texts while wifi is enabled
    gtwalling

    I get that message also, SMS would work but not MMS. It only happens when I am in an area with 2G only and very weak. Once I hit a 4G area all is good. I still think it is going to do with your weak data signal.

  • 25. Re: GS3 Not sending texts while wifi is enabled
    sweetpeach

    I get a message when I send an MMS without data enabled, "Mobile data is disabled. This message will be sent when moble data is enabled." However, after a second or two the message is sent without me enabling data. Does the phone automatically enable data just long enough to send the message?

     

    UPDATE:  If I don't click "OK" when the message appears, the MMS does not send.

  • 26. Re: GS3 Not sending texts while wifi is enabled
    gtwalling

    Yes when any MMS is sent with Wi-Fi on the Messaging app will enable Data in the background to send it.

  • 27. Re: GS3 Not sending texts while wifi is enabled
    sweetpeach

    Sneaky , but it seems to turn the data off again, right away, so all is good. Rather convenient actually.

  • 28. Re: GS3 Not sending texts while wifi is enabled

    This is the way my T-mobile G2 used to work, and I assume it is the way that Wifi Calling is supposed to function when "Wifi Preferred" is selected as its connection option. My Samsung GS3 doesn't do this, however.

     

    I would say it's due to the poor signal strength in my home area, but my G2 (for the brief months that I used it at my new address before upgrading to the GS3) seemed to work like a charm. It would at least connect to an Edge network to send the MMS.

     

    Then again, I don't suppose the GS3 supports connectivity to the Edge networks out here. Strange, considering that one single bar of 4G is significantly faster and more powerful than an Edge network connection at full bars, and I DO have at least one single bar of 4G at home sometimes.

     

    I guess the phone just kind of gives up if any data signal is too weak. I wonder what the next step is.

     

    I don't like to just accept that it's futile and give up. Not when I pay $100 a month to be sure I have all my features. Haha.

  • 29. Re: GS3 Not sending texts while wifi is enabled

    Oh, I forgot to add!

     

    Check my post about 6 days ago, when I connected to an open network at a local business!

     

    I tried the MMS thing there too, and it didn't work! It was downtown at the same place I played my show and my 4G signal is always at 4-bars there. So even in an area with very good reception, and an open wifi network, it still didn't work.

     

    You think it's the phone? What are the odds?