that sounds pretty bad. but i suggest you check the settings of the phone too. I assume you are using android phone, so this is what you are going to do.
settings>wireless and networks,
make sure wifi is off, airplane mode off..
> use packet data should be on or data enabled on
> data roaming on (may incur roaming charges) then go to
> network mode should be on gsm\wcdma (auto mode) or use only 2g network not checked.. then go to
> access point names
> press the menu button of the phone..
> select reset to default
make sure t-mobile us or t-mobile data is on.
test internet.. if still not working,, restart the phone.
if all else fail then something is wrong with the tower. they might be sending a ticket for you.
Thanks for your reply, sniper.
I've tried that same procedure countless times to no avail. When I've spoken with TMO reps the word "ticket" had never even been mentioned. How can I get T-Mobile to send a technician to check on the towers in my area without having to call and waste a chunk of my minutes?
Or could also be the building you are in as well. I know when I go into my grandmother's house, even though my phone says I have 3 bars of a 4G signal, anytime I want to use it ( for internet or YouTube) I cannot access it. Once I am away from her house, I am fine.
Signal is not guaranteed indoors. Sometimes, what the building is made of will play with your signal.
I am having the same issue. I have tried everything they have said. I even danced naked in a full moon and sacrificed a chicken. Nothing worked.
I have accepted that tmobile has always been and always will be the slowest carrier on the market.
Oh, and by the way, I really didn't sacrifice a chicken...I just had me some KFC.
But the full moon thing I did...it was at a party so I didnt look like a TOTAL fool..
But seriously. Tmobile has always been slow and always will be the slowest on the market so get used to it. Me...I am waiting for this contract to expire and moving on to someone else.
All depends on where you are.
Sounds like to be your tower might be over loaded.
That would need to have a new one built for your area to fix that which is not a quick fix.
I on average get about 14 mbs on 4g. Only thing that is close is my friend on Verizon gets about 25 mbs peaks on lte.
But when I get lte right up there to just not as wide spread coverage yet.
But I'm fine with that.