7 Replies Latest reply: Apr 5, 2013 3:30 PM by lilly-1986 RSS

Early Termination Fee Support

I'm on the $50 monthly plan for two people that is "supposed"  to give us unlimited everything. So we're paying $100 total plus the extra fees and monthly fees to pay off our smartphones. What I'm wondering is what my ETF would be once we pay off our phones? Is it something like $200 per-line and you get so much off for each month spent with T-Mobile?

  • 1. Re: Early Termination Fee Support
    tmo_jessicab

    Hi codyjoe,

     

    We certainly do want your bills to be what you were expecting them to be. I am not aware of a $50 unlimited shared plan, it sounds like you may be on a family plan which would cost about $100 per month with taxes and everything, for 2 lines. The installment plan does increase the bill, as you know.

     

    The Early Termination Fee depends on when your contract expires. You can find more information about the ETF here: http://support.t-mobile.com/docs/DOC-2938

     

    Can you tell us more about why you were considering paying the ETF? We would like to help.

  • 3. Re: Early Termination Fee Support

    So with that ETF, is that increased per-line on the plan? Meaning, would I pay double the ETF because I have two-lines or would I just pay the one-fee?

     

    Now the reason I'm leaving is because really of just very poor coverage. Both the lines on my plan are used at two-seperate addresses in my area. One address is supposed to have good coverage and great data speeds while the over should be fine with calls/texting but no data. Well, the location that should have great data is extremely poor (about .25Mb/s) while the location that doesn't receive data has terrible cell coverage even when I go outside. We've also just had issues throughout the whole of Grand Rapids and the outlying area(s) and I just see it as if I'm paying over $140 for out unlimited family plan, then I may as well just pay the same price for better coverage elsewhere.

     

    I get that this family plan is cheaper, but we paid $150-200 for our phones up front and have been paying an extra $15 for each phone every month to pay them off completely. We'll be done paying them off just a few months before the contract ends. So I see it as I'm paying over $140 for under-par coverage in a decent sized city which I would expect to have some good coverage.

  • 4. Re: Early Termination Fee Support
    tmo_jessicab

    The ETF is charged per line, so there'd be 2 for your account.

     

    Coverage issues are no fun. Have we done any sort of troubleshooting for you? If not, I highly recommend working with one of our tech support reps at http://www.t-mobile.com/chat so that they can involve the engineers and figure out what's causing the difference between your actual coverage and what we expect you to have.

  • 5. Re: Early Termination Fee Support

    Yeah I've attempted talking with a tech and ultimately they found that the towers near me were in working order. Just the coverage in my area isn't very strong.

  • 6. Re: Early Termination Fee Support

    I went through the same issue, spent hundred of hours with tech support and they could not improve my signal, T-Mobile refused to release my 5th phone from the contract and charged me $200 ETF for that line. Currently my wife must step out of the house in order to talk on the phone.

     

    I urge you to contact the FCC and file a complaint:

     

    http://www.fcc.gov/complaints

     

    T-Mobile will probably stick to their guns and laugh at the FCC, but you should continue complaining all the way to the commissioners, their contact information is:

     

    Chairman Julius Genachowski: Julius.Genachowski@fcc.gov

    Commissioner Robert McDowell: Robert.McDowell@fcc.gov

    Commissioner Mignon Clyburn: Mignon.Clyburn@fcc.gov

    Commissioner Jessica Rosenworcel: Jessica.Rosenworcel@fcc.gov

    Commissioner Ajit Pai: Ajit.Pai@fcc.gov

     

    Federal Communications Commission

    445 12th Street, SW

    Washington, DC 20554

     

    If the commissioners do not respond, they are appointed by the President and confirmed by the Senate, you will have to escalate your complaint to your senator and the president.

     

    The senator's email can be found at:http://www.senate.gov/general/contact_information/senators_cfm.cfm

     

    President Obama's email address can be found at:http://www.whitehouse.gov/contact

     

    I am escalating my complaint not only through the legal and political channels but also though social media. Hopefully T-Mobile will treat me fair before I post a video like "United broke my Guitar" and goes viral, I will call mine "T-Mobile baits and switches keeping my money".

     

    Keep on fighting, you have every right to demand fair treatment.

  • 7. Re: Early Termination Fee Support

    I am in a similar situation and its impossible to get thru to someone that can help. I do NOT have internet service and have been paying for it for a year and a half! I have contacted technical support to only be advised that i have very little coverage if any in my area. I need to cancel this contract asap! I do not deserve to pay for the cancellation fees, can anyone help?!

    Lilly