2 Replies Latest reply: Mar 15, 2013 7:51 AM by goddardd1 RSS

Samsung Galaxy S2 USB mass storage issue- solved

I'm posting this for other people who may be experiencing the same problem since I was unable to find anything.  Background- I bought a Samsung Galaxy S2 in November.  Previously I had the LG Optimus- I used an SD card for storage- everything worked seamlessly when I connected the phone to my laptop via USB to transfer files.  As soon as I plugged it in, the screen to turn on the USB storage popped up without any prompting. 


Tonight I plugged in my Galaxy S2 for the first time to transfer photos to my laptop.  I have used an usb cord to charge the phone multiple times.  My laptop wouldn't recognize the phone as a storage device.  The only place on the phone settings that I could find that referenced USB storage was under settings/applications/USB utilities.  This brought me to a screen that says "USB mass storage:  tap the button below to copy files between computer and SD card"- however, the button is grayed out.  I spent about 30 minutes on my own trying to figure it out and then I called technical support.  The first chick I talked to had no idea what I was talking to.  She was asking me to remove the memory card and reinstall it- then she was talking about the possibility that the phone was incompatible with my laptop so I should try to connect the phone with another computer- she asked me to locate and tell her what baseband version the phone is using.  We went round and round for a good 20 minutes.  I can't even list all of the inane suggestions she made.   Finally she transferred me to advanced technical support.  No lie- it took all of 5 minutes to solve the problem.  The rep I spoke with listened to me- and walked me through the following steps while my phone was connected to laptop via usb cord:


1. First she asked me what os my phone had: ice cream or gingerbread.  I had no idea.  Go to applications/settings/about phone to check the android version.  On my phone it is 4.0.4- this is ice cream.


2. She told me to pull down the status bar of the phone.  If you don't know how to do this- put your fingertip at the top of the screen and drag down.


3. Locate the bar that says "USB connected"- tap on that.  This brings up the screen for USB mass storage with the green robot icon and a button for "turn on USB storage".  Tap the button.  Voila- phone and laptop are now communicating to allow for transfer of files. 


Totally simple, totally crucial and completely obscure.  There is no way I would have figured that out on my own.