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Samsung Galaxy S3 glass broke with no impact, pressure or drop

Today my Samsung Galaxy S3 glass broke inside my front pocket. Phone is still under warranty. My pockets are very large and loose and the phone coulnd't have been under stress or pressure at all. when I pulled it out of my pocket I was speechless. Doing a search on Google "samsung galaxy s3 glass broke easily" came up with bunch of blogs and web pages with hundres of people having the same or similar issue. Samsung tech support told me that they not gonna honor the warranty since the phone was damaged by "improper" handling! I asked the support rep if he was an expret on "improper handling" He didnt answer my question. I had Samsung Galaxy, Galaxy S2 and now this. The S2 served my very well. I have dropped it bunch of times and its still working - no scrathces or cracks on the screen at all. But this peace of junk is far from well built. If the glass on the S3 is the famous "Gorilla Glass"....I am KING KONG!!!

 

 

PS: Guess what will be my next phone.

  • 2. Re: Samsung Galaxy S3 glass broke with no impact, pressure or drop
    theartiszan

    How can anyone be an expert on the goofy ways people break their devices?

    But seriously though, glass will not break on its own.

    These screens are fairly large and would take less force to break over any previous models because of its larger and thinner design.

    There are people and have dropped them from inches and cracked yet others dropped from many feet suffered no major damage.

    All really depends on the direction and nature of a force to cause damage.

    Even though being kept in a larger pocket with no force from that simply dropping your hand on your lap or a small bump to the counter all at the wrong angle may have caused that issue.

    With the countless millions of these phones that have been sold, if it was a manufacturing problem there would be many more compaints about it I think or atleast there would be a pattern imerge with a certain look to the cracking that each device would have is similar.

  • 3. Re: Samsung Galaxy S3 glass broke with no impact, pressure or drop

    "Even though being kept in a larger pocket with no force from that simply dropping your hand on your lap or a small bump to the counter all at the wrong angle may have caused that issue"

     

    So if a $600 phone can get get damaged from a small bump, on the wrong place, from a worng angle is something normal? The glass was not pressurized at all, however I don't exclude that the phone since its all plastic body, might have been bent very slightly from the curve of my leg. But the pocket beeing very loose, such thing might have never occured. At the end of they day damage like this made by a normal pocket wear is not acceptable for me no matter what brand of phone it is. Samsung obviously made this phone lighter, slimer, biger....but weaker then its previous model. That by me is FAIL. So at the end it's the users fault using the phone with the wrong hand, or carring the phone in the wrong pocket?

  • 6. Re: Samsung Galaxy S3 glass broke with no impact, pressure or drop
    tcope

    I doubt those "hundreds of people" had the phone break in their pockets. I'm betting those are hundreds of people complaining when the glass broke in a fall. Um... glass breaks.

     

    Because the glass is GG does not mean will sustain a greater impact without breaking. GG is stronger... so it can be made thinner and lighter... which is why the S3 is so thin.

     

    It's possible that the glass was defective but I can see Samsung's point of view. Most likely the phone was "bent" in some way which caused the glass to crack. Words to the wise... spend $100 in a warranty to cover your $600 phone. I made the mistake once and washed by Moto (cr*p) Cliq.

     

    For $7/month your phone would have been replaced over night. For $100 you can get a 3 year policy from Squaretrade that would address your loss.

  • 7. Re: Samsung Galaxy S3 glass broke with no impact, pressure or drop

    I wrote a bit on this problem. Whatever the cause is, the fact remains that a bunch of people are having $600 phones break with minimal impact or stress. They break from situations that was previously unseen in other phones. These have an issue with the their durability. So have seen their phones fall and not break..yet. OPthers have it break while texting or playing games. If this was not a real issue than you would not have a mass of people claiming the same issue.

  • 8. Re: Samsung Galaxy S3 glass broke with no impact, pressure or drop

    Let's define a lot of people.  Samsung has sold a lot of phones between 40 to 60 million to be exact.  So if you take only 1% of people having problems with them breaking their phones then it will look like an epidemic. I just think that it's a little ridiculous for people to fell that there phones are secure from harm, danger or breakage if it's in there pocket.  A coworker was telling me how he had his S3 in his shirt pocket over the holidays and he went to stroke the fire and low and behold the phone fell in the fireplace.  So Samsung, Corning and T-Mobile should be held responsible because the phone melted?  It's just simple logic to me that if you're concerned about the device you're buying is going to break, get dropped or the like you take precautionary steps.

    1) Get a screen protector.  It's like before you drive off the lot of a dealership you need insurance so why split hairs over another $5 to $20 for something 30 times as valuable?

    2) Buy a case.  Not just a soft TPU cover but something more durable that could possible survive a fall if you feel or know your prone to dropping things.

    3) Putting Glass in your pocket has never ever in the history of man been a good idea just don't do it.

  • 9. Re: Samsung Galaxy S3 glass broke with no impact, pressure or drop
    tcope

    More like .001% of the number of phones sold.

     

    Also, I have little doubt that most of those complaints are actually that people flat out dropped their phones and the glass chipped or cracked. If .001% of phones sold cracked due to being dropped I'd hardly see that as an issue with the phones design.

  • 10. Re: Samsung Galaxy S3 glass broke with no impact, pressure or drop

    People don't want to take responsibility for their on actions and blame everyone but themselves.  I too am guilty of doing the same thing when I wasn't satisfied with something or how I felt something should go. 

  • 11. Re: Samsung Galaxy S3 glass broke with no impact, pressure or drop

    Lets be real here. Screen protectors protect the screen from scratches not from impacts or other forces. A screen protector that will protect the screen not to brake on impact has not been invented yet. My glass broke with no impact or hard object touching the surface. How will a screen protector help here? And yeah, I am not wearing a peace of glass from my window in my pocket you schmuck. Hows that dangerous? The phones "glass" contains more plastic then actual glass. So where should we carry a phone if not in a pocket? Buy a 5'' case with a shoulder strap? You are talking non-sence. It's more then obious that Samsung made a batch with crappy screens and thats a fact.

     

    At Least Toyota admited their flaw and called a recall. Samsung didn't.

  • 12. Re: Samsung Galaxy S3 glass broke with no impact, pressure or drop

    Ok I've been cordial with you and you others on here now you want to come on here and call people names.  You son of a motherless goat.  You don't want to do that when I'm offering sound advice you baboon faced idiot.  If you took one second to read and not come on here complaining like a 5 year old throwing a temper tantrum than you'd understand that I throughly explainded to get a a case with more "durable" plastic then it will come with a belt clip genius.  So like a child let me point you in the right direction and set you straight. http://www.amazon.com/Aduro-Holster-Kick-Stand-T-Mobile-Cellular/dp/B008B85DNC/ref=sr_1_10?ie=UTF8&qid=1358832583&sr=8-10&keywords=galaxy+s3+case

    In stead of being ungrateful for someone with a difference of opinion you should maybe listen.  I've been on this board for a while, my track record is impeccable and my knowledge of Samsung phone far out weights you little petty complaints and thoughtless actions. 

    http://sphotos-b.xx.fbcdn.net/hphotos-snc7/386022_463603900326380_327603695_n.jpg

     

    So you're stupidier than you look to walk around with "Glass period" in you pocket next to you gentials.  But then again go right ahead and continue doing so, I guess it's natures way of natural selection to take you and your future idiots out of the gene pool. 

  • 13. Re: Samsung Galaxy S3 glass broke with no impact, pressure or drop

    Calling me names will not win this argument. I am not from Tibet. I have a case on every phone I use, but do we really need cases that enclose the phone on all sides. Then whats the purpose of the slick, fancy design phone? So we can hide it and protect in in 2inch thick cases? I do not work in the contruction or demolition industry. My phone rings 500 times a day and I cannot (as many others) have a hard core carbon fiber super hi-impact resistant military grade cell phone case "protecting" my phone. Its not convenient at all. Ether the phone will show wear realy quick or the case will brake or end up in the drawer.

     

    And btw I had all Galaxy S models too and the S II came up to be the best of them all. I droped it numerous times on very hard surfaces and the screen is still intact.

  • 14. Re: Samsung Galaxy S3 glass broke with no impact, pressure or drop

    And to finish off what I recommended as a screen protector is Ghost Armor.  Again I was trying to be nice and leave thing up to the user as any screen protector is better than none at all but by far to the best of my knowlodge and personal expericenc Ghost Armor is by far a lot better quality and durability for you phone.

    As a man how do you feel it's possible for you to insult someone then play victim and say calling you names won't win an argument.  I don't insult people because we disagree I only return the favor when you stop being cordial and come with insults.  You may or may not have been aware you did do so.  Either way a man should never insult another man when all I'm trying to do is help.  You could just a well say thank you and move along.  I'm just giving you a tried a true formula that has worked for me for over 6 months with my Galaxy S 3 and over 3 years with my previous S versions.

     

    Message was edited by: animaleyezz

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