I've tried for a while now to get the new Andriod 4.0.4 and sense 4.1 update, but my when I hit "update now", my phone just restarts in ClockworkMod Recovery v18.104.22.168. The message at the bottom says:
Finding update package...
E: unkown volume for path [INTERNALSDCARD:Download/OTA_ville_u_ics_40_tmous_2.35.531.10-1.84.531.2_r2_release_29738201y4c62n7snoz9o4.zip]
E: Can't mount INTERNALSDCARD: Download/OTA_Ville_u_ics40_s_tmous_2.35.351.10-1.84.531.2_r2_release_2978201y4c62n7snoz9o4.zip.
It happens every time....what do I do?
You need to restore the factory recovery software, then retry the update.
Correct. The update is only supported on devices with HTC software (no modified and flashed ROMs)
Okay. I'm not the most phone savy person. I took this to mean I should do a master reset. Since I did this, the phone did the exact same thing again when I tried to install the update, so I assume I'm supposd to do something else. I googled what you told me to do and I'm still not sure what exactly I'm supposed to do. Can you give me more instruction on how to do that?
Performing a master reset will not remove ClockworkMod or reload T-Mobile software; it will just reset it to default settings.
Did you buy your phone from somebody other than T-Mobile? Or, did you have somebody work on your phone / install software? I ask because ClockworkMod (as well as all modified software) does not come from T-Mobile; it comes from guys on the internet, like:
In short, your phone is "rooted". To make a really rough analogy, your phone is not designed to install official software, like how a PC that was modified to run Windows XP will no longer install Windows 8 updates (even if it had Windows 8 originally); it's not the same operating system anymore.
T-Mobile can only provide support for software versions that HTC and T-Mobile have released. The internet (like the XDA link I gave you above) may help you reload original software, but I personally am not able to.
Retrieving data ...