I just purchased a HP Pavilion dm1-4310nr Notebook PC running Windows 8 which advertises free 4G through T-Mobile for 2 years. In order to set up this service for free, you must launch the "My T-Mobile" application; however, it crashes immediately upon launch when I have the SIM card installed in the laptop. If I have the SIM card uninstalled or leave the battery out of the laptop (which disables the SIM), the application starts but shows it is missing the SIM and won't allow setup to initiate.
One of the main reasons I purchased this laptop is because of the advertised 4G through T-Mobile, but it is tragic that one of the things preventing me from setting up this feature is a shoddy application.
Please let me know if there are any workarounds, such as manually setting up this SIM card, or fix the "My T-Mobile" app to not crash with a SIM installed, which would allow me to access the 2 years of free 4G.
Any replies are greatly appreciated.
Have you tried contacting HP?
Here's an old link on how to connect to an AT&T sim maybe
it will help you.
It lets me connect through 4G; however, I cannot setup my profile to get free access, which requires the "My T-Mobile" app to work.
Were you able to get the app to work? HP may support most software/hardware related troubleshooting.
Thanks for posting!
Unfortunately, I have not been able to get it to work. Any time I open the T-Mobile app, it crashes. I can try to give HP a call, but they have historically called things like this a software issue.
Have you tried connecting through the Win 8 connection manager screen and under 'Mobile Broadband' and select 'T-Mobile'?
if you can get that connection to work....opening your browser should bring you to the page to create your account to get things going.
That does bring me to a website, but it asks me to sign up and pay for the data plan in order to proceed. How do I get the 2 free years promised through the laptop purchase?
OK, that is great news! Let me check a few things but I think I have a solution for you (and sorry it has had to come tot his to get this working)
I appreciate your diligence and look forward to your reply!
Were you able to try the things I had emailed you with?
I followed the steps you had outlined and they worked perfectly! Thanks again!
Option 1 – Self Service
· Connect to T-Mobile
· Open Browser
· Attempt to browse to some URL, like www.google.com
· Wait for redirect to T-Mobile sign up page
· Click Next on the first screen
· Complete the required info on the next screen (Name, zip code, date of birth, etc… no credit card info should be asked for on this screen)
· Save it – done.
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